The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the driver-€™s side run-flat tire loss air. As the contact pulled over and attempted to change the tire, he discovered that the lug nuts were deformed and could not be removed with the lug wrench. The contact's wife called the manufacturer however, the manufacturer offered no assistance. Two fellow motorists were able to assist the contact and the tire was replaced. The contact had the lug nuts replaced. The contact wrote a letter to the manufacturer however, there was no response from the manufacturer. The vehicle was repaired. The failure mileage was approximately 70,000.

- Sun City West, AZ, USA

The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to bondy's Ford Lincoln (3615 ross clark cir, dothan, al 36303) for an oil change, he was informed that the lug nuts on the four wheels needed to be replaced due to swelling. The contact was given an estimate for the replacement and the lug nuts were replaced without approval. The manufacturer was notified of the failure. The contact then received an email which stated that the manufacturer was unable to reimburse for the cost of the lug nuts due to wear and tear. The contact stated that the manufacturer was aware of the defective lug nuts and that a recall should have been placed on the lug nuts. The vehicle was repaired. The failure mileage was approximately 42,000.

- Dothan, AL, USA