I took my 2019 Ford Escape into a Ford garage to get a oil change and was told my rear brakes are really bad and should be serviced asap. They could not understand how the brakes could be so worn out since there is only 14500 miles on it. They stated that there is nothing mechanical that caused this and there isn't anything they can do about it. They also stated it must be my driving 😡 riding the brakes or double breaking! I am 62 years old, I think I know how to drive! I also took the vehicle to my mechanic and confirmed the brakes are bad and is also puzzled how this occurred. I'm upset that with a new vehicle and I have to spend so much on repairs. It is still under warranty and should be covered!

- Rhinelander, WI, USA

Jerking and throwing passengers forward.

- Niles, OH, USA

Driving 70+mph on freeway and the acc went out with an alert. Continued driving and the lanekeep assist had an error and ceased working, followed by an error for collision avoidance. Shortly after the speedometer and odometer went to 0 and several other errors for ABS, ESC, and others went off. This felt like the scene from apollo 13 where everything was going wrong at once. I noticed the power steering was not working and it was much more difficult to turn the wheel as I pulled into the Ford dealer. There was steam/smoke coming from my front grill.

- Farmington Hills, MI, USA

My mother was attempting to park her 2019 Ford Escape. Upon applying the brake the vehicle surged / jolted / accelerated forward and she went over the parking curb and hit a building. Thankfully she is ok, however, she does not want to drive this vehicle anymore due to how the vehicle malfunctioned.

- New Boston, MI, USA

Ford dealer checked my brakes after 11000 miles and was told my rear breaks were bad and it was normal wear and tear after 10000 miles then I was told that's common with the Escapes the breaks don't last! I feel the braces should be covered under warrenty

- Auburn, NY, USA