My 2010 Ford Escape's a/c has failed for the 2nd summer in a row. Right now my compressor kicks on for about 20 seconds, system builds up pressure due to blocked lines, compressor shuts down for about 3 minutes while pressure clears, then comes on again. I have been researching this and am find MANY others with similar problem, mostly due to desiccant material in the line. I wrote Ford, hoping this common problem is one they are helping owners to resolve, but was told I was on my own for repair. They suggested I get one of their dealers to do repairs so if there was a recall or service bulletin in the future, I could apply to get partial reimbursement.
I went to local dealer, and without even inspecting my vehicle, told me what parts would be needed, the cost involved, and also that NO PARTS ARE AVAILABLE FOR THIS REPAIR. With family road trip coming up in 2 weeks, and 13 days of driving, I assumed 2 weeks would be ample time for this repair, but it is not possible. The fact that they knew which parts would need to be replaced, and that these parts are not available, and there is a waiting list ahead of me for the parts when they do become available again, all confirm that this is a VERY COMMON PROBLEM WITH THIS MODEL YEAR. I suspect that this is not an issue with running out of parts but rather a re-engineering of the system to come up with a solution that will work. Again, it confirms how widespread this issue is with this model.
I am left with a vehicle that they cannot repair, and after contacting Ford again, have no assistance from them. I am now going to have to rent another Escape for my vacation at a cost of $852.00, and later, when parts do become available again, pay the full repair bill at an extimated $1800.00 Ford has completely washed their hands at any assistance, and does not acknowledge that this is a common failure
This is a sealed system that does not require regular maintenance, unlike many power train components. When it is an obvious engineering system failure, why then should vehicle owners be left on the hook for the repairs... this is what recalls are for.
I STRONGLY recommend considering another vehicle rather than the purchase of this model year.
My 2010 Ford Escape's a/c has failed for the 2nd summer in a row. Right now my compressor kicks on for about 20 seconds, system builds up pressure due to blocked lines, compressor shuts down for about 3 minutes while pressure clears, then comes on again. I have been researching this and am find MANY others with similar problem, mostly due to desiccant material in the line. I wrote Ford, hoping this common problem is one they are helping owners to resolve, but was told I was on my own for repair. They suggested I get one of their dealers to do repairs so if there was a recall or service bulletin in the future, I could apply to get partial reimbursement.
I went to local dealer, and without even inspecting my vehicle, told me what parts would be needed, the cost involved, and also that NO PARTS ARE AVAILABLE FOR THIS REPAIR. With family road trip coming up in 2 weeks, and 13 days of driving, I assumed 2 weeks would be ample time for this repair, but it is not possible. The fact that they knew which parts would need to be replaced, and that these parts are not available, and there is a waiting list ahead of me for the parts when they do become available again, all confirm that this is a VERY COMMON PROBLEM WITH THIS MODEL YEAR. I suspect that this is not an issue with running out of parts but rather a re-engineering of the system to come up with a solution that will work. Again, it confirms how widespread this issue is with this model.
I am left with a vehicle that they cannot repair, and after contacting Ford again, have no assistance from them. I am now going to have to rent another Escape for my vacation at a cost of $852.00, and later, when parts do become available again, pay the full repair bill at an extimated $1800.00 Ford has completely washed their hands at any assistance, and does not acknowledge that this is a common failure
This is a sealed system that does not require regular maintenance, unlike many power train components. When it is an obvious engineering system failure, why then should vehicle owners be left on the hook for the repairs... this is what recalls are for.
I STRONGLY recommend considering another vehicle rather than the purchase of this model year.
- Tim L., London, ON, Canada