I own a 2002 Excursion. Never in water or an accident.85,000 miles only serviced by Ford, Lincoln dealerships. Lost 'brakes'. brakes went to the floor. It turns out all the brake fluid lines (not the hoses) and the fuel line is 'rotted' out. Called Ford, case#[xxx]. declined to do anything because vehicle out of 6 year warranty. Dealership said 'this never should have happened'. we need help, cost of replacing all close to $2000.I am the original owner. Can you help? we have a 2001 Ford van, 175,000 miles. All the lines are like brand new. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Millville, NJ, USA

I seem to be having a braking problem with my 2002 Ford Excursion. I have had to replace brake pads and rotors on a number of instances. It seem to be caused by the brake caliper slide brackets which prevent the proper caliper travel when activated. This was a complaint I have addressed since my purchase of the vehicle. The problem gives the vehicle an uneven brake activation, which causes poor handling while braking. The dealer say that it is not a warranty issue. The dealer has replaced 2 calipers, but each time I'm expected to pay for pads and rotors. I'm an ex garage owner, and ex-nys vehicle inspection licensed mechanic. I have on 5-6 instances replaced pads and rotors due to this problem with the caliper slide system. Each of these times, after pulling the brakes apart, and cleaning all surfaces, and lubing the sliders before reinstalling, after witch all parts worked as designed. This only seem to get you to another 2000 to 3000 miles before it is required again. In most cases costing me another set of brake pads, and also at least one new rotor. This situation has been severe on 2 occasions, while 30 miles or more from home, each time, the caliper stuck, and ground into the rotor. As I drove the vehicle, the brake pad pulled from its proper location, and fell out, leaving me with no brakes at all. This was on the rear of the vehicle. I had to be towed. I think this brake system needs to be reviewed, and don't think a brake system should need to be addressed with every 2000 miles or so.

- Fredonia, NY, USA

Lost control of vehicle resulting in rollover crash. Exact defect uncertain (happened very quickly) but probably right rear wheel locked with inability to steer vehicle as result. Also, several month history of difficulty with brakes for months with identifiable cause despite 4 visits to Ford mechanics.

- Salisbury, MD, USA