10.0

really awful
Crashes / Fires:
24 / 7
Injuries / Deaths:
13 / 0
Average Mileage:
63,424 miles

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« Read the previous 20 complaints

problem #3

Feb 252002

(reported on)

Explorer 4WD

  • miles
On date of accident, I was driving on 12 mile approaching intersection of orchard lake road. I'm coming to a complete stop, going about 1-2 mph, when the engine surged. My foot was on the brake, and I could hear and feel my engine accelerating, and to avoid rear ending the car in front of me, I turned the wheel and went up the curb, and finally stopped when I hit an interstate sign. The event took place in about five seconds. On the Monday following the accident, I took my truck to jerome duncan Ford and explained what happened. I also informed them that on 2 ocassions my car would not start. The diagnostic showed that my PCM need to be replaced. It could not bring up any missing codes for the surge of my engine. The PCM controls the engine and is the drive train. I don't believe for one second the defective PCM isn't the cause of the accident. I never relased my foot from the brake! my car is still at the dealer, and I refuse to have the PCM changed till a field engineer looks into it. I told them I don't want the truck back till they find what caused the surge, and that the car is unsafe to drive. The service drive manager said that this Monday (2/25/02) he would take my truck out and wait for it to surge on him. They are not taking this as a serious matter! they told me I could start some "legal" action paperwork (where there will be and investigation, and a Ford field engineer will look into it) and I told them that I was willing to start paperwork. They explained it could take up to 4 months, I told them that is not an issue, my truck is unsafe to drive. A detail I forgot to mention was the service manager started to say that they already changed my PCM, then told me they didn't. so called him 2 minutes after our conversation and told him that I did not want it changed until someone from Ford looked at it. He said "oh you don't want it changed, I was just going to have it changed." I said do not change it!

- Sterling Heights, MI, USA

problem #2

Feb 052002

Explorer 4WD

  • miles
Speed control suddenly accelerated from 65mph (where cruise control was set) to 95 mph. It was full throttle and increasing speed when I hit the brake and it stopped accelerating. Dealer says there is nothing wrong and does not know why it did this. I'm still working with them to solve the problem becuase I no longer trust it. I was not touching any controls or pedals when the car began accelerating.

- Amarillo, TX, USA

problem #1

Jan 262002

Explorer

  • miles
After engine was started and gear shift indicator was in park position vehicle started rolling backwards unexpectedly for a short distance before brake system stopped the movement. Dealership has not examined vehicle for this problem. Please provide any additional information / documentation.

- Staten Island, NY, USA