really awful
Crashes / Fires:
29 / 3
Injuries / Deaths:
31 / 1
Average Mileage:
77,154 miles

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« Read the previous 20 complaints

problem #29

Nov 122006

Explorer 4WD 6-cyl

  • Automatic transmission
  • 156,000 miles
Airbag indicator light on the instrument cluster remains on after starting the vehicle.

- Beaumont, 00, USA

problem #28

Feb 212007

Explorer 4WD

  • Automatic transmission
  • miles
My husband and I own a 2002 Ford Explorer XLT. The problem is with the airbag. The airbag light has stayed lit and needed repairs on 2 occasions. The first time this occurred was a year ago. At that time, we took the car to a Ford dealership and were told the safety harness needed to be replaced and this was covered under the warranty. The airbag light has recently come on again. Again, we took the car to a Ford dealership and this time are told that another harness needs to be replaced and a wire under the seat is not working and the repairs (which are not under warranty) will cost approximately $370. I complained to the service manager that I feel I should not have to pay for these repairs as this problem occurred previously while under warranty and their previous repair should hold some guarantee. I was told this is not the case and that I would have to pay for these repairs. I find this completely unacceptable. I have no choice but to have the repair done as a non-functioning airbag is a serious safety concern. I am notifying the NHTSA and the consumer product safety commission of this serious safety issue that seems to be a recurring problem with my 2002 Ford Explorer.

- Wilmington, DE, USA

problem #27

Aug 242006

Explorer 6-cyl

  • Automatic transmission
  • 70,700 miles
Airbag warning light, flashes several times and then stays illuminated

- Nassau, 00, USA

problem #26

Jun 022006

Explorer 6-cyl

  • Automatic transmission
  • 80,000 miles
: the contact stated while driving 35 mph the vehicle was hit on the passenger side by another vehicle, spun around and flipped side to side several times. The air bags did not deploy in the vehicle. The vehicle was equipped with side curtain and frontal air bags. Seat belts were in use however minor injuries were sustained. A police report was filed at the scene. The vehicle was towed to an independent repair shop for inspection. The manufacturer has not been alerted. Updated 7/13/2006 -

- Wesson, MS, USA

problem #25

May 102006


  • miles
2002 Explorer with 95K miles: Power windows, airbag and front/rear wheel bearings. Dealer was not surprised by these problems at all. $3K estimated repair cost.

- Glen Allen, VA, USA

problem #24

Feb 132006

Explorer Diesel

  • Automatic transmission
  • miles
First of all I have a humming sound coming from the rear of the vehicle I notice it most when we are traveling on the hwy at at least 55 mph or more. In Oct. My brake light came on for no reason and now in Feb. My air bag light came on for no apparent reason.

- Poplar Bluff, MO, USA

problem #23

Apr 272006

Explorer 6-cyl

  • Automatic transmission
  • 53,999 miles
2002 Ford Explorer, well serviced, less than 54000 miles on it. Last week airbag light came on, flashed, then stopped. It didn't come on again until this week. Took it to the torrance power Ford dealership & they told my husband that it was a faulty spring that was sliding & coming in contact with the cruise control wire & probably shorted out. Cost to fix, $467, called the Ford co & they said airbag system was not under warranty & that there were no recalls. Funny thing is, I am not the first person with a Ford Explorer that has had the same problem. We also asked if not serviced would the airbags deploy? they said they didn't know.

- Lomita, CA, USA

problem #22

Apr 242006


  • miles
2002 Ford Explorer. Failed transmission, starter, rear wheel bearings, airbag, pinion, electric window. Now loud sounds from rear of car.

- Eden Prairie, MN, USA

problem #21

Jan 262006

Explorer 4WD 6-cyl

  • Automatic transmission
  • 85,000 miles
: the contact stated the air bag light intermittently illuminates. The vehicle was seen by a dealer. The service department determined both front seat belts needed to be replaced due to the integrated air bag/seat belt system. The entire front seat belts were replaced accordingly but the air bag light later illuminated. The vehicle was taken back to the dealer. The service department suggested replacing the seat belts again. Updated 3/3/2006 - the consumer has also had to replace the rear washer motor, odometer and has had problems with the automatic door locks.

- Cheshire, CT, USA

problem #20

Jan 202006

Explorer 4WD 6-cyl

  • Automatic transmission
  • 84,000 miles
The consumer stated while traveling 55 mph on a busy highway, a truck in front of the consumers vehicle started loosing debris all over the road way. The vehicle started to swerve; this in turn caused a four vehicle accident. This was a frontal impact on the driver's side. The airbags did not deploy. Seat belts were in use.

- Port Charlotte, FL, USA

problem #19

Sep 102005

Explorer 4WD 6-cyl

  • Automatic transmission
  • 70,000 miles
Airbag light switched on, as a result of pre-tensioner failure from movement of the passenger seat. This also happened twice to a friend of mine with a 2002 Explorer. ABS light sensor failed. **

- La Mesa, CA, USA

problem #18

Jul 122005

Explorer 4WD 6-cyl

  • Automatic transmission
  • 30,000 miles
The consumer's father was in accident yesterday, July 12, 2005 at about 10:00 am. Consumer says that vehicle was struck on the driver's rear corner panel breaking off the rear wheel on the driver's side. The air bag did not deploy.

- Abilene, TX, USA

problem #17

Mar 282005

Explorer 4WD 6-cyl

  • Automatic transmission
  • miles
My 2002 Ford Explorer front driver side airbag deployed when my wife started the car my 2 year old daughter was in the car also. We have a police report. My wife is terrified to get back in the car now. The people at Ford want to charge me to fix the car, which is crazy. I am trying to find out if this has been reported before.

- New York, NY, USA

problem #16

Aug 182004

Explorer 4WD 6-cyl

  • Automatic transmission
  • 28,000 miles
Air bag light comes on frequently indicating the air bags are inoperable. The car has been repaired 5 times. Ford cannot repair the issue. The district and Ford corporate are non-committal.

- Oviedo, FL, USA

problem #15

Oct 262004

Explorer 4WD

  • Automatic transmission
  • miles
While traveling at 20-25 mph consumer's vehicle was involved in a front end collision, and air bags did not deploy. Driver sustained minor injuries.

- Arlington, TX, USA

problem #14

Nov 122003


  • 20,392 miles
Problems with the transmission, rear axle and seatbelts. (nar) transmission problem was found out to be a problem in the rear differential. Vehicle was serviced also for parking brake not locking in position. Also, consumer encountered a problem with right rear hatch guide for door pin coming apart, and trim on driver's seat bottom was coming loose. In addition, air bag light on dash kept coming on and stayed on.

- Houston, TX, USA

problem #13

Jul 152003

Explorer 4WD 6-cyl

  • Automatic transmission
  • 20,000 miles
Anti-lock brake light comes on and you lose anti-lock brakes. The brake pedal pushes to floor was repaired 4 times already. In addition, the airbag is not operating, 2002 Ford Explorer XLS.

- Morgantown, WV, USA

problem #12

Feb 282003

Explorer 6-cyl

  • Automatic transmission
  • miles
Airbag light was staying on. Dealership states they deactivated the airbag system as they indicate no repair is available at this time. The connector is getting moved around and the pins are being spread causing poor contact drivers side.

- Murfreesboro, TN, USA

problem #11

Apr 162003


  • miles
The air bag light illuminated on the dash board.

- La Habra, CA, USA

problem #10

Mar 282003


  • 16,000 miles
The air bag light illuminated on the dash board.

- New City, NY, USA

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