really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
35,612 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #11

Dec 162004


  • Automatic transmission
  • 79,000 miles
Consumer received recall 04V442000 for the rear window, and after numerous calls the parts have not been received by the dealers.

- Oakland, CA, USA

problem #10

Nov 122004


  • miles
Window may drop unexpectedly when vehicle is operating. Dealer refuses service.

- Greenback, TN, USA

problem #9

Sep 172004

Explorer 4WD 8-cyl

  • Automatic transmission
  • miles
I opened the rear window on my 2002 Ford Explorer and the left shock came loose. Went to a car dealership to have it fixed. It has come undone twice since that time. Eeds to be on a recall.

- Mooresville, IN, USA

problem #8

May 042004

Explorer 6-cyl

  • Automatic transmission
  • miles
While opening the rear door hinges broke. Consumer took vehicle to the dealer for inspection, and mechanic determined that the hinges and struts needed to be replaced, and replaced them. However, a few months later while closing the rear door the glass broke. No one was injured. Vehicle was taken back to dealer, and the mechanic replaced the window.

- Kaneohe, HI, USA

problem #7

May 042004


  • miles
I own a 2002 Ford Explorer 4 door. The rear left window was failing to go down, and when it did it would take time for it to go back up again. My mother purchased a 2003 Ford Explorer as well and my niece and they too experienced the same problem. I also had problems with my air leaking and was informed that some form of an invisible gas was leaking into my vehicle. I have an infant daughter and was concerned that she was breathing this.

- Tampa, FL, USA

problem #6

Apr 142004


  • miles
Consumer stated that gear shift broke off, preventing consume R from driving the vehicle. Also, electric windows broke, one at a time.

- Lake Forest, CA, USA

problem #5

Mar 092004


  • miles
Front passenger side window exploded while vehicle was stopped at a traffic light. When this occurred a piece of glass hit the consumer. Passenger side was unoccupied at the time of the incident. The cause of the widow exploding was yet to be determined.

- Palm Coast, FL, USA

problem #4

Aug 242002


  • Automatic transmission
  • miles
Rear window on hatch door suddenly emploded when the driver pushed automatic button. Glass shattered immediately with metal molding flying inside compartment all the way up front to driver.

- Glen Allen, VA, USA

problem #3

Jun 212001


  • Automatic transmission
  • miles
Main computer module malfunctions, causing other major components, such as transmission/ power window, and doors not to work.

- Littleton, MA, USA

problem #2

Jun 022001


  • miles
Piston that raises back window flew out on a couple of occasions. Contacted dealer, and dealer could not find cause of problem.

- Brea, CA, USA

problem #1

Feb 152002

(reported on)

Explorer 4WD

  • Manual transmission
  • miles
Power rear window has only 3 positions, fully open, open 1" from top, fully closed, once activated there is no emergency stop until the 1" from top position. Window drive motor is very powerful, no waring in place. Could result in crushing of hand and other serious injuries.

- Moscow, ID, USA