fairly significant
Typical Repair Cost:
Average Mileage:
75,343 miles
Total Complaints:
515 complaints

Most common solutions:

  1. Ford should recall (221 reports)
  2. repair or replace tailgate (138 reports)
  3. not sure (94 reports)
  4. need a redesigned tailgate (22 reports)
  5. replace the panel (22 reports)
  6. ford needs to pay for being fixed (9 reports)
Get notified about new defects, investigations, recalls & lawsuits for the 2003 Ford Explorer:

Unsubscribe any time. We don't sell/share your email.

This problem may be covered under warranty. Ask your Ford dealer.

« Read the previous 20 complaints

problem #475

Jul 142004

Explorer XLT 4.6L

  • Automatic transmission
  • 7,735 miles

It's ugly to look at, it's annoying and every other one other I see has the same problem. Are the Ford people stupid or what? Maybe they just don't give a sh*t!!!

- , Box Elder, SD, USA

problem #474

Nov 012012

Explorer XLT 4.0L V6

  • Automatic transmission
  • 100,000 miles

3 cracks on the lift gate below the window, haven't seen a 2003 Ford Explorer without this problem yet.

- , Lompoc, CA, USA

problem #473

Aug 082009

Explorer XLT V8

  • Automatic transmission
  • 60,000 miles

Shows how much Ford cares about their product after it leaves the dealership. Should be a warning to all potential Ford buyers.

- , St. Augustine, FL, USA

problem #472

Feb 012008

Explorer NBX 4.0L, V6

  • Automatic transmission
  • 60,000 miles

I just thought I would add my cracked window panel to the list.

I bought my Explorer NBX new in October 2002.

In February 2008 driving to Denver on a very cold day, we all heard a loud crack that you could feel too. As there was no debris on the freeway, I thought it was not a rock, but maybe someone has shot the car. I pulled over a few miles later, and taa daa, there was a 1/4 inch crack in the rear window panel.

I talked to the dealer. No help. I wrote to Ford. No help.

As it does not leak, I have not had it fixed to date. I consider it free advertising for Ford Quality.

- , Colorado Springs, CO, USA

problem #471

Dec 032013

Explorer V6

  • Automatic transmission
  • 158,321 miles

I have always tried to take pride and care in my Explorer. The area below the back window cracked last year. It is an eye sore. I have noticed several other Ford Explorer's on the road and in the area that I live with the same defect. Ford should take care of this problem because all of the defects that I have noticed are in the same location as mine. The crack is to the right of the Ford emblem and it goes from the top to the bottom of the panel section.

- , Ringgold, GA, USA

problem #470

Oct 012010

Explorer XLS Sport 4.0L V6

  • Manual transmission
  • 76,510 miles

click to see larger images

cracked panel below the rear window

this is such a common and fairly expensive issue, i find it insulting and annoying that ford has let this continue without any action.it gets worse and worse without any fault of my own. I strongly believe there has to be a resolution to this ridiculous problem. Ford needs to hold some accountability and do something quick.

- , Boise, Idaho, USA

problem #469

Sep 012013

Explorer NBX 3.2L V6

  • Automatic transmission
  • 98,645 miles

This is a design flaw that Ford knew about for 2002-2005 Explorers. A class action suit has been filed, but thousands of Explorer owners are left in the dark. It costs about $450 to have this repaired, Ford knew about the problem but covered it up, and thousands of Explorer owners are left holding the bag with de-valued vehicles and a safety hazard.

- , Alameda, CA, USA

problem #468

Jan 282010

Explorer XLS V6

  • Automatic transmission
  • 50,000 miles

This crack is above the Ford logo on my truck, and the court clerk in my city has the same things on ;hers. Its a pain, Ford dealership says no recall and they were not aware of a problem. Just wish Ford would fix it.

- , Sikeston, MO, USA

problem #467

Nov 142012

Explorer XLT V8

  • Automatic transmission
  • 86,371 miles

click to see larger images

cracked panel below the rear window

One day while driving, I heard a loud crack and felt my 2003 Ford Explorer XLT jolt from the impact of the crack. I stopped to see if someone had hit me with their vehicle. But there was no one else on the road but me. I arrived at home and inspected the vehicle and found that the rear panel under the back window had cracked and split completely. Upon researching, it has come to my attention that this is a known issue with this vehicle. Up to this point, I have no recourse but to fix it myself. This is a widely know problem and should be recalled. This is not normal wear and tear, and my vehicle has never been in an accident.

- , Tecumseh, Ontario, canada

problem #466

Feb 182014

Explorer XLT 4.0L V6

  • Automatic transmission
  • 110,000 miles

click to see larger images

cracked panel below the rear window cracked panel below the rear window

2003 Ford Explorer XLT purchased new in 2003. Car has many flaws. The one which I am going to rant about is the rear lift gate. Rear applique crack formed in February of 2014 as on almost every Explorer Mountaineer and Aviator all have. On April 25th 2014 I opened the glass lift gate to retrieve some items. I then closed the glass lift gate and it shattered into a million pieces. I suffered cuts on my arm but nothing needing medical attention. After researching this problem I see I am not alone on both these issues.

I am joining the class action law suit in hopes to recover some if not all costs to repair. So far cost is about $750.00 for new glass and a new set of hinges because one was bent. I still have to find a body shop to paint the rear applique because this part is not painted to match the vehicle. So I am estimating the total cost to be close to $1000.00.

- , Corpus Christi, TX, USA

problem #465

Jun 152010

Explorer Eddie Bauer

  • Automatic transmission
  • 50,000 miles

This has been an ongoing conversation with my Ford Dealer. Unfortunately, I cannot remember the exact month and year I first began having a conversation with the service manager about this problem. It has been several years. During each regular car maintenance, I have been informed that the crack was cosmetic only. I was assured nothing bad could happen as a result of the cracks. Unfortunately, over time the cracks have gotten wider and longer. The change in temperature affects the cracks on a daily basis. I am so sorry I accepted the explanation of the service manager and did not press the issue from the very beginning! We worry about the integrity of the tailgate every time we close it. It seems reasonable to think that at some point, parts are going to fly off and someone is going to get hurt.

My Ford Dealer is still saying this is not a problem and will not affect the resale value of the car. He gave a quote of $700 to replace the panel. That has since been reduced to $450. He tells me that because of the age of the car, it is not worth spending the money to fix the tailgate panel. In fact he recommended I consider trading the car in for a new Ford. The car has about 50,000 miles on it. It has had regular maintenance and runs well. It looks great, unless you are looking at the back end!

Observation confirms that this is a problem with a huge percentage of Explorers, Mountaineers and Aviators. It is very difficult to find one that DOES NOT have at least one crack. Most have two or three cracks.

We have loved our Ford Eddie Bauer Explorer since the day we bought it. We have sung the praises of the car for many years. Unfortunately, any conversation about our vehicle these days reflects negatively on Ford, and the Ford dealer. As anyone who has discussed the issue with Ford knows, they have not been able to offer a reasonable explanation for not accepting responsibility and offering customer support to address the cracked tailgate problem.

- , Evanston, IL, USA

problem #464

Aug 012012

Explorer Eddie Bauer V6

  • Automatic transmission
  • 92,000 miles

First, I never use the tailgate, just use passenger doors for stores and stuff. Months later, my wife started to use the tailgate and so did I. Less than a month after I used it the first time I notice a small crack in the tailgate plastic panel over the logo. 6 months of driving later, and its nearly completely through the entire panel. 2 years into it, I now have two cracks!



- , Alexandria, VA, USA

problem #463

Dec 042013

Explorer XLS 4.0L Flex Fuel

  • Automatic transmission
  • 115,000 miles

Metal panel looks ugly with crack. Also, plastic panel below metal crack where rear tailgate release is has cracked. This should have been a metal piece to begin with. Over the years, it has cracked due to people reaching for release handle.

- , Fort Worth, TX, USA

problem #462

Feb 172010

Explorer LX V6

  • Automatic transmission
  • 60,000 miles

I think even though it isnt a safety issue, Ford should pay to repair.

- , Medina, NY, USA

problem #461

Oct 082006

Explorer XLT V6

  • Automatic transmission
  • 68,000 miles

click to see larger images

cracked panel below the rear window cracked panel below the rear window cracked panel below the rear window cracked panel below the rear window cracked panel below the rear window cracked panel below the rear window


Update from Nov 12, 2014: Since the first complaint, I have been experiencing electrical, transmission, water damage underneath. The padding is eroded. The wiper doesn't work any longer. Im really upset at ford for not believing this consisted problem. I love my truck, and this is out of control. Please help me!

Update from Nov 12, 2014:

- , San Diego, CA, USA

problem #460

Jan 012010

Explorer LX V6

  • Automatic transmission
  • 85,000 miles

I am waiting for a callback from Purvis Ford regarding getting the TWO cracks that need to be repaired. The person I spoke with said she knew nothing about this problem! Seriously? Every freakin' Ford Exploder I see on the road has the same cracks! Pretty certain they are going to give me a hard time and want me to pay for it! NOT!!!

- , Fredericksburg, VA, USA

problem #459

Apr 122012

Explorer LX

  • Automatic transmission
  • 91,000 miles

I have had 3 paint/body defects now and am furious that this is NOT an isolated issue. I take very good care of my vehicle and was flabbergasted that this crack suddenly appeared. In the 5 days since it has happened I have randomly spotted 5 more Explorers with the same crack....Not a coincidence, just poor manufacturing. I am really going to rethink purchasing another Ford (I have always owned one) if they do not correct this problem.

- , Huntington Beach, CA, USA

problem #458

Dec 012012

Explorer XLT 4.0L V6

  • Automatic transmission
  • 91,000 miles

OUT OF NOWHERE CRACKED IN HALF. Rear panel under rear window.

- , Clinton, IA, USA

problem #457

Feb 232013

Explorer XLT

  • Automatic transmission
  • 70,000 miles

We were completely caught off guard with this major vertical crack through panel under rear window! Parked at local rink when it was discovered, first thought was someone hit the car. That didn't seem to fit though, lack of any other scuffs etc. then came home to research. Imagine my surprise to see what a common problem this is! What the heck ford? Can't believe that such a common problem exists and there is no attempt by ford to recall or fix. Unacceptable. I really loved this car which I bought used for my teenager, was looking at an explorer for my next vehicle myself. Would not even consider it now. Ps we already had to replace the alternator, and I just thought no big deal, common needed repair. I tend to be pretty patient and get that cars will need maintenance. This is not the same category.

- , Hanson, MA, USA

problem #456

Mar 262013


  • Automatic transmission
  • 97,235 miles

Bought this vehicle about a month ago for my daughter. It had been wrecked in the back end so we took it to a body shop and spent over $3000. 2 days after picking it up from the body shop it cracked under the back window. Thinking it was the body shops fault, we were furious. in the last 3 weeks since that happened I have taken pictures of 5 (FIVE) other explorers with the exact same crack! and that is just in our small town! UNBELIEVABLE! Can nothing be done about this?

- , Fremont, NE, USA

Read the next 20 complaints »