10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
70,906 miles

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« Read the previous 20 complaints

problem #8

Aug 162008

Explorer

  • 50,000 miles
I bought a 2004 Ford Explorer XLS and just started to notice the paint on the roof is beginning to peel off, which is now happening in two locations. I searched online and did see other similar complaints due to a primer defect in these models. As of today no recall has been offered but I feel Ford should fix this problem. I complained to Ford and they told me that this is not covered under my warranty. I spent a lot of money on this vehicle and plan on using it for at least 4 to 5 more years. I am scared to get a car wash thinking more paint will come off.

- Denville, NJ, USA

problem #7

Nov 162007

Explorer

  • 48,000 miles
2004 Ford Explorer. A crack appeared on the rear tailgate panel directly below the tailgate glass and next to the Ford emblem. The dealer, summerville Ford, summerville, SC, informed me that although he sees this problem often on this Explorer body style, no recall has been issued and Ford would not pay for the repair. Obviously, Ford is aware of this poor design resulting in body integrity failure, based on the other Explorer I have witnessed on our roads with the same damage and the other complaints to NHTSA. But Ford is refusing to do anything to correct this failure. I notice the new Explorer no longer have this poor tailgate design. This is damage caused by Ford's poor design and should be acknowledged and repaired by Ford.

- Summerville, SC, USA

problem #6

Aug 302008

Explorer

  • 35,747 miles
2004 Ford Explorer rear lift gate glass hinge snapped and allowed glass to fall. Issue appear to be similar to action # RQ08003.

- Saint Joseph, MI, USA

problem #5

Jul 252008

Explorer

  • 65,000 miles
As I stopped to get gas I noticed my vehicle had a crack right on the plastic along the right side of the Ford emblem directly under the tail gate glass. I called the dealer and was told it is was a common issue but could not do anything about it unless I pay out off pocket for it or the company recall the part. I have no problem paying to resolve the issue, the problem I have is I take good care of my car alot (I own a show style car) and this seems to be a recurring issue everywhere else with this same type of vehicle and I would like to know what the Ford co is trying to do to address this issue? I go this site from a forums site ( www.carcomplaints.com/Ford/Explorer/2004/body_paint/cracked_panel_below_the_rear_window.shtml ) what can be done to address this issue?

- New Windsor, NY, USA

problem #4

Jul 182008

Explorer

  • miles
I noticed a paint bubble on the hood of my 2004 Ford Explorer. Is this a paint defect that is causing my vehicle to rust? I would like to know if Ford is doing anything to fix this problem since it seems that many other owners are having the same problem.

- Mays Landing , NJ, USA

problem #3

May 012008

Explorer

  • 32,000 miles
Just noticed after 32,000 miles and about 3 and one-half years of ownership that paint on front edge of hood of 2004 Ford Explorer is blistered in several places and beginning to chip.

- Sun City Center, FL, USA

problem #2

Dec 102007

Explorer 6-cyl

  • 58,000 miles
My gas gauge on my 2004 Ford Explorer has failed me many times. I took it to my dealership & they told me to add some fuel additive to my gas tank & this would cure the problem. Well it has not & my warranty is out!!! I'm very concerned for my wife's safety if she runs out of gas, so we have to keep a written log as to the mileage before fill-up's. I'm told the sensor is bad & would cost close to $1,000 to repair. I have complained to Ford & they refuse to repair since the warranty is out. I have also complained to Ford about a back hatch panel that has cracked for no apparent reason directly under the exterior Ford emblem & they will not repair this since it is out of warranty. These are both for sure manufacturer defects, that Ford should be made to repair at their cost.

- Hixson, TN, USA

problem #1

Feb 152007

Explorer 4WD 8-cyl

  • Automatic transmission
  • 33,000 miles
Rear panel below rear window cracked.

- Bonita Springs, FL, USA