really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
71,056 miles

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« Read the previous 20 complaints

problem #186

Apr 152015


  • 119,000 miles
My rear hatch in the back of my Explorer has a crack in it. Which I think has caused the back window to shift which in turn has caused my door ajar light to flash while the door chimes go off and the interior flicker while you are driving down the road but there are no doors open. The lights flickering make it hard to drive in the night. I think Ford should fix this problem for everyone.

- Amarillo, TX, USA

problem #185

Jan 052015

Explorer 4WD 6-cyl

  • 220,000 miles
There is a vertical crack on the top rear lift gate 10" to the left of the vehicle logo toward the rear door. In cold temperatures, the crack is barely visible yet in warmer temperatures, the crack would expand.

- Sun City, CA, USA

problem #184

Mar 252015


  • 104,906 miles
The liftgate glass hinge on my 2004 Ford Explorer broke as I was closing the rear window glass. Without warning it just came undone with the screw popping loose. Cheaply made material of the liftgate glass hinge was clearly the cause, along with a faulty design that allows the bolt to strip out of the hinge.

- Salem, UT, USA

problem #183

Mar 012007

Explorer 4WD 6-cyl

  • miles
Rear cracked panel on 2002-2005 Ford Explorer -when it rains water fry the rear taillights.

- Greensboro, NC, USA

problem #182

Jan 142013

Explorer 6-cyl

  • 180,000 miles
Liftgate has a crack and the hinge to the liftgate broke due to crack. It is hazardous to drive due to possible falling while driving or parked.

- Keller, TX, USA

problem #181

Nov 222014

Explorer 6-cyl

  • 95,000 miles
I noticed one day that the rear panel of my 2004 Ford Explorer XLT was cracked. There was no crash nor indication of damage from outside source. I believe the cracked formed because of the expansion of water which seeped in throughout the year. There is no recall for this problem and I see the crack on every Explorer on the road within a few years of mine. I need to get a recall in order to fix this problem not caused by me and which everyone else I know who has this model have the same problem.

- Waldwick, NJ, USA

problem #180

Dec 012014


  • 182,000 miles
The back hatch has split next to the Ford sign. It got cold and when I got up to crank my truck I saw it.it was not hit and was in the shed when this happen. I was told it had a recall from someone that has the same thing happen to her. We also have had the transmission replaced.Ford really need to fix this.I can say I will never buy another Ford!!!!!!!!!!!!!!!!!!!!!!!

- Cleveland, NC, USA

problem #179

Jul 012012

Explorer 6-cyl

  • 30,000 miles
Vertical crack down the middle area of the rear lift door around the Ford emblem.

- San Diego, CA, USA

problem #178

Aug 172014


  • 85,000 miles
The contact owns a 2004 Ford Explorer. The contact stated that after opening the rear glass lift gate window, the two aluminum hinges fractured causing the lift gate to fall. The vehicle was taken to the dealer. The technician stated that the hinges needed to be replaced. The vehicle has not been repaired since the parts were not available. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.

- Wilton, NY, USA

problem #177

Jul 142014


  • miles
The car was parked in a grocery store lot. I used the remote to open the back latch to store my groceries. It did not open. I tried again. Suddenly the back window exploded and the back hatch came off it hinges. I am unable to drive the car until it is repaired. I found many stories online that said the same thing has happened to other 2004 Explorer and Ford has not done anything with the complaints. This episode could have been very serious had it occurred while driving or if someone had been hit by the flying glass debris.

- Madison, WI, USA

problem #176

Jul 112008

Explorer 6-cyl

  • 30,000 miles
The rear hatch door cracked and noticed so took to auto body shop and they told us it was a Ford defect and if fixed it would crack again due to the make of this car.

- Concord, NC, USA

problem #175

Aug 302013

Explorer 6-cyl

  • 150,000 miles
The back hatch window doesn't seem to line up with the latch. The back hatch also cracked right near the Ford logo. I have seen many of the Explorer that this has happened to. Its time Ford fixes this defect. Also while doing around 60-65 mph my timing chains broke, all 3 of them at the same time. I could understand 1 maybe but all 3 ? this to has to be a manufacturer defect.

- Cameron, NC, USA

problem #174

Jan 012014

Explorer 4WD 6-cyl

  • Automatic transmission
  • 40,000 miles
The contact owns a 2004 Ford Explorer. The contact stated that the rear wheel wells and frame were rusted. And the rear hatch was fractured. The vehicle was not diagnosed or repaired. The failure mileage was 40,000 and the current mileage was 100,000. Updated 09/30/14 the consumers stated the transmission jerks into gear. Updated 02/25/2015

- Green Belt, MD, USA

problem #173

Jun 042007

Explorer 4WD 8-cyl

  • 38,000 miles
When closing rear panel, the panel cracked.

- Lynn, MA, USA

problem #172

Apr 292014

Explorer 8-cyl

  • 72,000 miles
Rear glass lift gate: Cracks appeared in the rear hatch on both sides of the rear Ford logo.( I now notice many Ford Explorer with same cracks). Top right glass hinge twisted significantly and top left glass hinge twisted slightly. The fastening bolts for both glass hinges are rusted through. This resulted in the rear glass window shifting, apparently causing the cracks in the tail gate. I contacted sunshine Ford's service dept. In newburgh, NY and was told Ford is not responsible for fixing/replacing this defect. They chose their words carefully. They emphasized that "my model year" was not recalled for this defect. I asked if "any" Explorer had a recall for this defect. They would not say; but instead repeated, "my model year" was not recalled for this defect. NHTSA has already received consumer complaints of injuries from owners whose lift gate glass broke off its mounting hinge while open, and caused head injuries. It is only a matter of time before a rear lift glass panel detaches from an Explorer in motion on a highway. That could easily lead to a multi vehicle accident along with multiple fatalities. I checked and Ford had a similar part recall for 2002 & 2003 Explorer. Ford changed the part then and has not met the # of complaints to be forced to recall 2004 and up Explorer. Unfortunately, I think many Explorer owners check with the dealer as to whether or not there was/is a recall and give up upon hearing no. We need to get anyone we know with this problem to file a complaint with the NHTSA. It is only a matter of time before some innocent person dies as a result of this "known" defect! as I understand it, this is a known defect for which Ford is not willing to take responsibility. Ford should fix this problem at no cost.

- New Windsor, NY, USA

problem #171

Dec 012013

Explorer 6-cyl

  • 14,000 miles
The contact owns a 2004 Ford Explorer. The contact stated that the rear lift gate was fractured directly on the logo where the lift gate lock was located. The defect could have caused the rear lift gate to open while driving. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 14,000 and the current mileage was 16,000.

- Fredericksburg , VA, USA

problem #170

Feb 272014


  • 609,289 miles
Rear lift gate plastic cracked through Ford logo with no contact. Third row seatbelt stuck and hard to release.

- Washington, DC, USA

problem #169

Feb 102014

Explorer 8-cyl

  • 63,785 miles
Crack in rear hatch below rear window. As I understand it, this is a known fault for which Ford is not willing to take responsibility. Ford should fix problem at no cost.

- Stevensville, MD, USA

problem #168

Feb 052014


  • 89,846 miles
The contact owns a 2004 Ford Explorer. The contact stated that the rear liftgate was cracked. The vehicle was not taken to a dealer or an independent mechanic for repairs. The manufacturer was notified of the issue. The approximate failure mileage was 89,846.

- Florissant, MO, USA

problem #167

Jan 202014

Explorer 6-cyl

  • Automatic transmission
  • 8,620 miles
The contact owns a 2004 Ford Ford Explorer. The contact stated there was a crack underneath the window of the tailgate. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or to be repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 8,627...updated 03/25/14

- Lawton, OK, USA

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