really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
76,238 miles

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« Read the previous 20 complaints

problem #11

Mar 082011


  • 62,000 miles
Blend door motor for the heat melted...apparantly this is a common problem for Explorer...is this not a fire hazard"??? the piece is plastic and melts...could this not cause a fire"

- Indianapolis, IN, USA

problem #10

Jul 012011


  • miles
The paint on the roof of my 2004 Ford Explorer is chipping. I spoke with two auto body shops and 1 Ford dealer, and they all said that the chipping is due to the fact that the primer did not adhere properly to the vehicle, so the paint is chipping. In reviewing this issue, I read online that there is a multitude of people experiencing the same issue. I spoke with Ford, and they told me that there is no financial assistance available to help me, although they acknowledged that this issue is their fault. I would like there to be a recall so that I can get this issue resolved.

- Iron Mountain, MI, USA

problem #9

Mar 042011


  • 60,400 miles
In Sept 2009 the transmission on my 2004 Ford Explorer failed an needed to be replaced. The vehicle had an extended warranty and the cost of the repair was covered. 18 months later the rebuilt transmission failed at 60,400 or 20,000 miles after the rebuilt transmission was put in. The extended warranty expired on 1/30/11 or 60,000 miles. The rebuilt transmission according to Ford expires with the vehicle warranty even though if you purchase a rebuilt transmission for a Ford vehicle not under warranty they will offer a 3 year/100K mile warranty. I called Ford with my dilemma and explained that the rebuilt transmission went 33 days after the expiration of the warranty or 400 miles above the 60,000 mile limit. I was told that they were very sorry this happened but there is nothing they can do. Outside the issue of not being very fair since if I had purchased the transmission on my own the repair would have been covered, this 2004 Ford Explorer is now on its 3rd transmission and the vehicle only has 60,000 miles on it. Something seems inherently wrong with that. Thanks for reading my complaint.

- Mantua, NJ, USA

problem #8

Sep 152010


  • 87,000 miles
There are many cracks below rear window which are getting larger and larger. The safety concern is that the entire window will fall out because obviously the hinges are being affected by these large cracks. There have been many many concerns on this exact problem and for safety reasons, Ford needs to recall all vehicles that this affects before someone gets killed or hurt really bad.

- Montpelier, VA, USA

problem #7

Oct 152010


  • 47,000 miles
The hatch back cracked down the middle. Right below the windows.

- Wilkes-Barre, PA, USA

problem #6

Jan 182011


  • 95,489 miles
Purchased 2004 Explorer in November 2007. 95489 miles. No prior indication in drivability, noise or lights coming on. Going along, most speed available was 20 mph, rpms on 6; then jerked to change gears. Driving on highway in town during rush hour, overdrive light and check engine lights came on. Limped into nearest repair shop, which happened to be a transmission shop, . transmission had to be rebuilt. Obviously Ford knew about these problems because they had sent shop update notices and what to do with transmission problems

- Pueblo, CO, USA

problem #5

Nov 262010


  • 91,031 miles
I backed SUV out of garage and put in park, got out of vehicle while still running (to close garage door), closed the SUV door, turned around and saw that SUV was moving forward into my garage. I opened the SUV door while it was moving and jumped in the drivers seat, pushed on the brake and SUV did not stop, I was looking down at the floor to see why SUV did not stop, pulled up my foot and placed it back down on the brake. SUV still did not stop. It then made a loud noise like the engine was reeving up and then the SUV took off forward, ran through the back of my garage, ran through my back yard, ran over a tree in the yard, ran through my back yard fence and my neighbor's fence and crashed into the back side of neighbor's house. All while this was occurring, I was inside of the vehicle with my left leg sticking out of the car (since I jumped in the SUV in a hurry, I didn't realize that my leg was still out of the SUV), I continually attempted to step on the brakes (each time lifting my foot up so that I could place it directly on the brake), the engine reeved up again while going through the yard. The only thing that stopped the SUV was the tall concrete foundation of my neighbor's house that it ran into. I jumped out of the SUV, fell to the ground and laid there for a few seconds before I realized that my SUV was still running, then I jumped back into the SUV and turned the ignition off.

- Florissant, MO, USA

problem #4

Dec 012009


  • 68,000 miles
As everyone else, I am have a lot of problems with my transmission. It shifts very hard and jerks when put into reverse. Also having issues shifting from 1st to 2nd and 2nd to 3rd. Problem is steadily getting worse. This morning the O/D off light started blinking. I killed the car and restarted it and it stopped. I dont understand why there has not been a recall on this. Ford obviously knows that there is a problem. How could they not? I have found tons of message boards on the internet with everyone else having the same problem.

- Lewisville, TX, USA

problem #3

Jun 052005

Explorer 6-cyl

  • Automatic transmission
  • 18,000 miles
2004 Ford Explorer - I bought this vehicle new in Dec. 03. starting at approximately 14 months old, it starts stalling out, just dying completely. No signs, no symptoms, just die at a slow rate of speed. The first time it happened, I chalked it up to bad gas or something? finally, on the 3rd. Dead time, I took it into the dealer. They said they changed a fuse and it should be fine. It died again... and again. I took it back. They installed a black box (flight recorder & told me to drive it until the machine regestered "3". I had to keep the button by the steering column so I could push it quickly when the vehicle stalled. The first stall, I pushed the button & it registered "2". it died again just a block down the road (rush hour traffic on casino row, hwy 90). I pushed the button again & it registered "3". the next week I took it back to the dealer. They had the car 4 days this time & couldn't figure it out. Finally they called the engineers who said to "clean & tighten the grounding straps". that Friday, it died again. A couple of times it has dies, my newly licensed daughter was driving & now she is affraid of my car! the steering column locks when it dies. We were coming back from walmart & I kept telling her "turn, turn", she yelled "I can't". the car had died again! because of the hurricane, I couldn't take the vehicle back in. It died a total of 6 times during evacuation. 5 in slow traffic jams & once when coming 60 mph off the interstate onto an exit. I have since taken it back in to the dealer again (at the urging of Ford customer service) and they kept it 10 days & still do not know what is wrong! they gave me my car back & suggested I take it to another dealer.?! I am a United States air force instructor and I do not have the time to take it in constantly to the dealer. Plus, I pay an outrageous car payment just to have my vehicle sit in repair.

- Ocean Springs, MS, USA

problem #2

Sep 272004

Explorer 4WD 8-cyl

  • Automatic transmission
  • 100 miles
When the air conditioner is on, there is a loud squeak each time the clutch engages. When taken to the dealer(john chandler Ford amarillo, tx), they state it is a normal occurance. You can hear the noise over the stereo and any talking. The vehicle has been to the shop @ 6 times, and no corrective action has been done for this issue.

- Canyon, TX, USA

problem #1

Feb 262004

(reported on)

Explorer 8-cyl

  • Automatic transmission
  • 10 miles
The truck doesn't come with a cargo net or a device that can be used to separate the cargo area from the trucks cabin. Which in the event of an accident can cause serious injuries to the occupants because the cargo can fly forward and hit the occupants. Consumer was told at the time of purchase that they can purchase a net, but has now found out the net cannot fix this truck.

- Bedford, NY, USA