5.4

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
16,935 miles

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problem #26

Jan 222024

Explorer

  • miles
Car was sitting idle when a fan inside the engine compartment starting being very loud. Sound went away when car started moving. Noticed coolant was empty. Filled with coolant and made a 5 mile trip. Checked again and coolant was empty again.

- Chiefland, FL, USA

problem #25

Sep 052023

Explorer

  • 113,535 miles
The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 35-?"40 MPH, the engine was overheating. There was fluid leaking from the vehicle. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the water pump was leaking. Additionally, antifreeze was leaking from the vehicle. The contact was informed that the timing chain and water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 113,535.

- Blackwood, NJ, USA

problem #24

Feb 152023

Explorer

  • 114,000 miles
The contact owns a 2014 Ford Explorer. The contact stated that that while driving at an undisclosed speed, she heard a popping sound and the vehicle stalled. The contact was able to restart the vehicle however, the engine shut off. The contact stated that upon inspecting the vehicle, she noticed that coolant was leaking onto the ground. The oil warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the rotor fractured, and coolant leaked into the engine and the water pump needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 114,000.

- Fresno, TX, USA

problem #23

Sep 182022

Explorer

  • 128,000 miles
The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 25 MPH, the vehicle started to shake and the engine overheated. The check engine warning light and the temperature gauge warning lights were illuminated. The contact was able to coast the vehicle off the road. The vehicle was towed to the dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was then towed to Midas where it was diagnosed again that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was guaranteed a 2-year warranty, but no further assistance was provided. The failure mileage was approximately 128,000.

- Ewing Township, NJ, USA

problem #22

Jan 012015

Explorer

  • miles
Upon acceleration, the interior of the vehicle begins to smell like rotten egg. I have noticed it for awhile and assumed it was a smell coming from outside. I begin to take note of it only happening upon acceleration. I have informed the dealership where purchased and they informed me that Ford is aware of the problem but that there is no repair/fix for it. Upon further research, other people have the same complaint and that it is carbon monoxide, which is toxic. I have grandchildren that I pick up from school every day and do not feel comfortable with this happening. There has been no formal recall. What information can you give me? thank you in advance

- Richmond, TX, USA

problem #21

Jun 102016

Explorer

  • 28,900 miles
I may have already complained, but this can update that. When pulling a long grade and the vehicle has downshifted,3500 or more RPM and about 65 mph under load, I smell sulfur in the cabin. It seems to be worse when the covers for my moon roof and sun roof are retracted. It has been in to a dealer 4 times now, so I have lost a month of use. The last return was on Friday 1 July. I have not had a chance to take it to a local mountain that makes it smell. Ford keeps working on the back end, the exhaust there has almost no smell. I told the dealer the sulfur smell comes form exhaust that is escaping from the engine up to the back of the catalytic converters. There are two turbos on this vehicle and I believe two separate exhaust paths. Somewhere up front there is a leak that stinks. Thank you

- Charlottesville, VA, USA

problem #20

Oct 012013

Explorer 4WD 6-cyl

  • 1,200 miles
The exhaust seems to be entering the cabin through the ac vents. We took this back to Ford as we bought it new and they stated at first it was just stickers burning off. Then I took it back again and made a manager to ride with me. He stated it was not normal and we left it there. They stated they replaced some parts a rerouted something. Seemed to be very confused on what they did. The smell never really went away and not that it has 20,000 miles seems to be getting worst. My wife is pregnant now and its her daily driver. I would just take it back and trade it in but I will lose so much in trade!! I just think this is very dangerous and I am worried for my wife and future baby.

- Amarillo, TX, USA

problem #19

Jul 012014

Explorer

  • 200 miles
Upon acceleration exhaust enters the vehicle cabin. Sometimes exhaust enters the vehicle cabin without acceleration. I thought I had reported this before.

- Fredonia, KS, USA

problem #18

Mar 012014

Explorer 4WD 6-cyl

  • 456 miles
My 2014 Ford Explorer was purchased off the show room floor with no test drive. My normal daily drive consist of 2 lane side roads. On the weekend my family and I will take the interstate routes. In early March as we began our trip and I accelerated onto the interstate there was a very heavy exhaust odor. The odor was thick enough that we had to lower each of our windows. We thought it was strange but perhaps just a one time occurrence but that wasn't the case. The problem is occurring during heavy acceleration only, with no air, with the air conditioning or with the heat on. I have taken my vehicle to Ford 3 times since August 2014 for a total of 26 days in the shop in hopes of getting this repaired with no luck. I did have a case open with Ford case# [xxx] and was told last week (11/13/14) by customer service person "[xxx]" that my case had been closed, reason; "the odor I am experiencing is normal" I was not notified by Ford that the case was being closed nor was the dealer where I purchased the vehicle. I placed a carbon monoxide detector in my vehicle and after 3 to 4 days on 11/01/14 received a warning to move to clean air! my vehicle is under full warranty however that is useless at this point. On 11/15/14 I had to take a 6 hour round trip with my mother, step father and mother-in-law we had to lower with window no less than 8 times during the travel and my mother had a very sick headache after the trip. This problem is real and I hope you will give it the time and attention needed to make sure other people like myself aren't just brushed off by Ford. Ford has my money paid in full for a vehicle I am forced to drive daily because I have no other transportation. And you ask do I also have headaches yes and they are very real. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hartford, TN, USA

problem #17

Oct 192013

Explorer 4WD 6-cyl

  • miles
I have experienced a burning smell entering the cabin area when accelerating to pass a vehicle and when climbing a hill. Also have had a "sour" smell like soured clothing from ac when I start my vehicle. I did ask a service manager about the "sour" smell and he said he never heard of it, not a big help.

- Magnolia, TX, USA

problem #16

Dec 312013

Explorer 4WD 6-cyl

  • 200 miles
During hard acceleration, a "smell" enters the interior of the car. The "smell" is of sulfur or rotten eggs. The smell is definitely coming from the exhaust. Ford acknowledged the problem and performed a tsb to fix. The tsb did not fix the problem, and the dealership says they have to wait for an engineer. Service manager says there is only 1 Ford engineer for all of South Texas.

- Sugar Land, TX, USA

problem #15

Apr 302014

Explorer 4WD 6-cyl

  • miles
I get a foul odor in the cabin on hard acceleration. I took it to the dealer and they did a fix but it did not help.they say they don't know what to do, it smells like exhaust is entering the cabin. Help! make Ford fix this.car was purchase new and I notice the problem on the way home from the dealer.

- Robbinsville, NC, USA

problem #14

Sep 082014

Explorer 4WD 6-cyl

  • 5,000 miles
Exhaust smell in vehicle when accelerating at speeds above 70mph.

- Houston, TX, USA

problem #13

Sep 132014

Explorer

  • 14 miles
Test drove brand new 2014 Explorer with 3.5L ecoboost turbo engine. Upon hard acceleration, the vehicle cabin experiences a strong exhaust smell that is irritating to the eyes and lungs. I decided against purchasing the vehicle for this reason.

- Orlando, FL, USA

problem #12

Aug 152014

Explorer

  • 12,000 miles
I rented a nearly new Ford Explorer limited AWD in milwaukee, wi. I had been considering purchasing this model so I was pleased to be able to drive one for a few days. Every time I accelerated hard (wot) the cabin would fill with exhaust fumes. This occurred even with the ac in recirculate mode and without any other vehicles nearby that would have produced the odor. It was strong enough that we opened the windows to get fresh air. After the 2nd time of this occurring, I did not accelerate hard again as to avoid the problem. I also test drove a brand new 2014 ecoboost AWD model this weekend and it did the same thing. I will not be purchasing this model but wanted to add my experience to the database as I feel that Ford needs to fix this problem for owners of these vehicles. It is a shame, it was a nice vehicle otherwise.

- Orlando, FL, USA

problem #11

Apr 112014

Explorer

  • 200 miles
When accelerating or doing freeway speeds the smell of exhaust circulates throughout the car. It is so bad that we have to roll down all the windows. This has caused drowsiness, headaches and our young granddaughter to have an asthma attack. The vehicle has been taken to 2 different dealerships numerous times and they both say that there is nothing wrong with the vehicle and that the smell is not abnormal. They claim that the car is not broken in yet and that the catalytic converter needs to burn off.

- Arcadia, CA, USA

problem #10

Jul 012014

Explorer

  • 17,000 miles
When I let off the accelerator, an exhaust smell fills the cabin.

- Terrell, TX, USA

problem #9

Jul 292014

Explorer

  • 20 miles
Bad odor in vehicle during acceleration. Smells like rotten eggs. This is a brand new auto. Very disappointed. Smelled it during test drive but salesman said that it was catalytic converter and the smell would go away. It has not.

- Purcell, OK, USA

problem #8

Jul 012014

Explorer 6-cyl

  • 72 miles
Strong exhaust smell anytime engine accelerates, such as downshifting when going over an overpass on an interstate highway. Not "hard" acceleration really. I have researched, and know this a common problem, and has been since the "5th gen" Explorer came out. I know it has been brought to the attention of NHTSA, and I am just registering my complaint hoping you can get the problem resolved. Thank you.

- Goliad, TX, USA

problem #7

Jun 102014

Explorer

  • 100 miles
Exhaust fumes enter the cabin through the A/C vents intermittently. The A/C controls must be turned on and the vehicle must be accelerating or climbing a hill. It loads the cabin heavily at times with exhaust fumes, but appears to clear quickly when normal operation resumes.

- Winkelman, AZ, USA

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