The contact owns a 2015 Ford Explorer. The contact stated that while attempting to use the HVAC system, the heater was inoperable. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the water pump needed to be replaced. The mechanic stated that the water pump had been leaking coolant into the oil pan and could have caused the vehicle to stall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.

- Manchester, NH, USA

The contact owns a 1998 Oldsmobile Intrigue 3.8. The contact stated that he smelled a fuel odor throughout the vehicle. The oil warning light intermittently illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the front valve cover and the front valve cover gasket needed to be replaced. The contact refenced NHTSA Campaign Number: 09V116000 (Engine and Engine Cooling). The manufacturer was notified of the failure and the contact was informed that the VN was not included in the recall. The failure mileage was approximately 139,000. Th VIN was unavailable

- Loma Linda, CA, USA

The contact owns a 2015 Ford Explorer. The contact stated while driving 60 MPH, the vehicle decelerated unintendedly, and the contact heard abnormally loud sounds coming from the engine. The contact was able to continue driving. The vehicle was taken to the dealer where the water pump was replaced due to the water pump seal being burned; however, the failure persisted. The dealer diagnosed that the motor pin fixers had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 110,000.

- Anoka, MN, USA

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 MPH, there was a burning odor coming from the vents. The oil pressure warning light was displayed before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the water pump had failed causing coolant to leak into the engine oil, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 168,000.

- New Albany, OH, USA

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle overheated. The vehicle was taken to an independent mechanic who diagnosed that the water pump was leaking coolant. The mechanic informed the contact that the water pump and timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 139,000.

- Kansas City, MO, USA

The contact owns a 2015 Ford Explorer. The contact stated while driving 40 MPH, there was an abnormally strong burning odor inside the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the turbocharging of the cooling lines was weakening. The vehicle was not repaired. The contact became aware of an unknown recall. The contact contacted the local dealer for the recall repair. However, the dealer informed her that the vehicle could not be repaired under the unknown recall as the VIN was not included. The contact stated that the failure had been reoccurring. The check engine warning light was illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

- South Setauket, NY, USA

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the engine temperature gauge indicated the engine temperature was high and overheating. The vehicle was taken to an independent mechanic who diagnosed that the water pump had failed. No further information was available. The vehicle was not yet repaired. The manufacturer and local dealer were contacted but no assistance was offered. The failure mileage was 123,000.

- Bakersville, NC, USA

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the front windshield bonding fracture and disconnected structing another vehicle. The contact also mentioned that an abnormal fume odor appeared in the interior cabin from all vents. The vehicle was taken to the dealer where it was diagnosed and inspected which the technician was unable to duplicate the issue. The vehicle was not repaired. The contact mentioned a recall however while conducting a recall search there was NHTSA Action Number: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING) as a possible solution to the failure, however, the VIN was not included in the action number. The manufacture was notified of the failure and informed the contact that no recalls was under the VIN. The failure mileage was approximate 26,000.

- Dublin, GA, USA

I am a new Ford owner. I bought my used Ford Explorer (VIN# [xxx]) on 12/26/17. Right now I am worried about my Ford Explorer. My entire family ( my 2 kids, my wife and myself ) has been getting nauseous and dizziness last couple weeks. I installed a monoxide of carbon detector in the car and it doesn't stop going off, it buzzes every 60 seconds. Obviously, there is something wrong with the car. I had tried many times to schedule a service for my car online and over the phone but Ford dealers are not cooperating. Thanks [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bronx, NY, USA

Very strong smell of gas inside of cabin while driving with heat on.

- Lindenhurst, NY, USA

When I purchased the 2015 Explorer I drove it off the lot and up a hill to go home. As soon as we started up the hill the car filled with an acrid, smoky smell. The kids and I pulled over because we thought there was something wrong. My husband said it was just "breaking the car in" smell. Please note I have had new cars before and never smelled something this bad. So my husband drove it home while the kids and I took the truck. Since that time the acrid, smoky smell happens every time the car is cold and then I go up a hill. The engine is accelerating and working hard. I will have to pay more attention to the rpms at the time. At the top of the hill I smell the "smoke smell." This happens daily on a hill I travel to go to work. I thought that over time the smell would go away. Now I have 10,000 miles on the car and it is 8 months later and the smell is still there. Took it to the dealership where I bought it at the 2,000 mile mark and they claimed they did not smell the acrid smell. I am now taking it in again. Very disappointed.

- Ramona, CA, USA

Upon acceleration my 2015 Ford Explorer XLT has exhaust fumes entering into the vehicle. It happens when I accelerate with the ac/heater in the off mode. You can also smell fumes with the ac/heater on both in the recirculate and non rec modes. I have already had the vehicle in the Ford shop twice with this problem and a tsb was performed with no improvements. Ford crc stated to drive the vehicle with the heat/ac always on to pressurize the cabin to keep fumes from coming in. The owners manual states if you smell exhaust fumes in the cabin, do not drive the vehicle. Ford has no answer to this issue.

- Wall, NJ, USA