10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
7 / 0
Average Mileage:
16,693 miles

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« Read the previous 20 complaints

problem #128

Jul 072017

Explorer

  • 50,000 miles
Since we have purchased the vehicle we have smelled a rotten egg/burnt hair smell from the vehicle. It is at its most potent point when accelerating to higher rates of speed. It keeps a fairly consistent smell at speeds of 65 mph and higher as well. The smell always seems to come from the air conditioning vents. Is it also coincidental that the cabin air filter already needs to be replaced" this has made for disorienting and nauseating trips in the vehicle for all passengers. Our child has complained and has felt ill when riding in his car seat in the second row. On a recent 6500 mile road trip, I became severely ill and had difficulty breathing while riding in the truck. I was nauseated for several hours afterwards and had an excruciating headache. We discussed this with the location we purchased the vehicle and they stated there is nothing they can do about it. We then took it to another location in cabot, Arkansas and again; nothing can be done about it. We were told that Ford is aware of the issue and it has been going on for several years now. Why were we not warned of this issue" we are putting our health and my child's health on the line every time we drive the truck but due to our finances, we have no choice but to keep the vehicle.

- Cabot, AR, USA

problem #127

Aug 032017

Explorer

  • 12,000 miles
Noxious "rotten egg" smell in the cabin when rapidly accelerating. Concerned about carbon monoxide based on recent news reports.

- San Antonio, TX, USA

problem #126

Jul 022017

Explorer

  • miles
I am getting carbon monoxide fumes in the passenger compartment of my vehicle when accelerating. It is most noticeable when the air conditioning is in the recirculate mode. The car was purchased 5/31/16 and it has been an ongoing issue. The dealer has no solution.

- Winter Garden, FL, USA

problem #125

Aug 022017

Explorer

  • 24,000 miles
After accelerating onto the interstate or when I am climbing a steep hill once I decelerate and maintain a level speed the cabin fills with a "burnt oil" smell. It has been getting progressively worse and I am concerned about harmful gases.

- Hoover, AL, USA

problem #124

Jun 122017

Explorer

  • 48,000 miles
Upon hard acceleration I get a strong exhaust fume odor entering the cabin of the Explorer. So strong my whole family notices it. It does it even with the windows down or up and with or without the air recirculation setting on or off. Somehow exhaust fumes are entering the cabin causing a foul odor.

- Burlingame, KS, USA

problem #123

Jun 282016

Explorer 6-cyl

  • 1,200 miles
On 6/28/2016 the vehicle was involved in a loss of control accident due to driver becoming unconscious. The driver and all passengers became unconscious nearly simultaneously. The original assumption was that the driver fell asleep, although she did not remember feeling drowsy prior to the accident. The accident resulted in total loss of the vehicle and no injuries were sustained. The accident occurred on I-85, mp 18 North of montgomery, Alabama. Since seeing the report today about possible co leakage into the passenger cabin on the Ford Explorer vehicles, I would now suspect this as a possible contributing factor in this accident...updated 08/07/17

- Lillian, AL, USA

problem #122

Jan 282016

Explorer

  • 400 miles
Carbon monoxide and gasoline smell in cabin

- Mansfield, OH, USA

problem #121

Jul 282017

Explorer

  • 26,000 miles
While driving 65 mph on a highway my 2016 Ford Explorer XLT lost all power and would not accelerate. The engine subsequently quit and I lost all power steering and braking. The vehicle has approximately 26,000 miles. No warning/malfunction lights appeared. After about 30 minutes the vehicle restarted and I was able to drive to Ford dealership.

- Littleton, CO, USA

problem #120

May 192017

Explorer

  • 12,000 miles
Constant exhaust smell inside the vehicle. The vehicle only has roughly 13,000 miles and my children have a difficult time sitting in the back seat on road trips.

- El Paso, TX, USA

problem #119

Jul 282017

Explorer

  • 5,000 miles
Exhaust smell in vehicle: Automobile continues to have exhaust smell in cabin of vehicle while driving. Very evident upon acceleration. This has been an ongoing problem since owning the vehicle.

- Mckinney, TX, USA

problem #118

Jul 032017

Explorer

  • 45,000 miles
We experience a horrible smell of exhaust fumes whenever we first turn our vehicle on. It is extremely noticeable and can clearly be traced back to the exhaust system as there is no odor when the vehicle is turned off. This is dangerous as large amounts of co or CO2 can be deadly especially in enclosed area. The odor remains even while driving and accelerating.

- Sioux Falls, SD, USA

problem #117

Jun 262017

Explorer

  • 13,354 miles
Smell in cabin when driving even after 2 of Ford's technical service bulletins were performed. Problem still not resolved. Dealer says there is nothing more they can do, that is the only fix Ford can provide.

- Spring Hill, FL, USA

problem #116

Jul 072017

Explorer

  • 21,000 miles
During acceleration, a strong odor fills the cabin. According to the carbon monoxide monitor we used, it registered at 5-9 ppm as the odor came through the air vents. The air will return to 0 ppm after driving with the windows down for ~1 minute.

- Milton, FL, USA

problem #115

Jun 132017

Explorer

  • 30,954 miles
Ford Explorer cabin has a bad exhaust type smell. Vehicle was purchased used in December 2016. Smell was more evident in March to July when we ran the air conditioner more. When we accelerated to highway speed the smell would follow a few seconds later. This was experienced by several people on many occasions. This is my wife's daily driver. Toward the end of May 2017 she began complaining daily of dizziness and headaches. The smell was still present after accelerating. We took the car in to a local Ford dealer on June 13. They performed the recommended repair per the Ford bulletin tsb 170044. We took the car from the dealership on June 22 and still smelled the bad smell that evening. Returned the car to the dealer the next day (June 23). They then replaced the majority of the muffler and tail pipe assembly. Car was picked up on July 7 and driven that evening. Smell was still noticeable in the cabin. Went to another Ford dealer the next day to discuss the problem and they recommended we talk to the service director at the first Ford dealership and give them one more chance to fix the problem. Third trip to the same dealer with the same problem. They said they inspected all of the previous work and test drove the car and found no problems.the service director also told us we could not prove there was any exhaust fumes or carbon monoxide inside the cabin. (I told him he could not prove that there was not any exhaust fumes or co in the cabin). Car still has a bad odor in the cabin when accelerating to highway speed with the air conditioner running. (the smell may be less but is still noticeable). We have ordered a battery operated continuously monitoring carbon monoxide detector to put in the car. We have not installed it yet, but we can let you know when we do and any results. Wifes dizziness and headaches went away while the Explorer was in the shop.

- Austin, TX, USA

problem #114

Jul 172017

Explorer

  • 10 miles
Exhaust in cabin leased new 2016 Ford Explorer XLT March of 2016. Immediately smelled exhaust in cabin upon acceleration. Took back to dealer. Told it was fixed. It was not. Still smell exhaust. Daughter feels sick riding in back seat. Took back to dealer. Told they need car a few days. Was given no explanation. Asked for loaner car. Was refused. Manager out for 2 more days so will wait until he is in to speak to. Was treated rudely.

- Huntington Beach, CA, USA

problem #113

Jul 122017

Explorer

  • 1,000 miles
Every time I step on the gas to accelerate quickly, the inside of my car starts to smell like smoke or something is burning. I have to lower my windows for about a minute to clear the air out. It has been going on for months.

- Covina, CA, USA

problem #112

Jul 132017

Explorer

  • 15,000 miles
My stock (unaltered) 2016 Ford Explorer Sport with ecoboost engine emits a rotten egg, sulfur-like odor into the passenger cabin upon full throttle acceleration. This condition does not occur during normal (less than full throttle acceleration) driving. This condition occurs only during full throttle acceleration and is replicable. This condition has occurred since original purchase in 04/2016 and continues today.

- West Des Moines, IA, USA

problem #111

Jul 152016

Explorer

  • 10,000 miles
I have been taking this vehicle into the dealership many times since July 2016 for an exhaust smell in the cabin when accelerating and at high speeds and constantly feel dizzy and nauseous when driving the vehicle. I have tried multiple dealerships to fix and they have tried all the tsb's that apply to the 2011-15's, but seem to not work on the 2016. They have resealed the vehicle at least 3 times, replaced the exhaust system, and other parts, and who knows what else they've tried, but still with no resolution. I'm taking it back to the dealership yet again tomorrow, but refuse to take this vehicle back home until the smell is completely gone, which seems to be an impossible feat at this point. I have a case open with Ford, but have not not made any progress with them either (over 6 weeks). Please do what you can to get them to make a recall asap before I become one of those soccer moms that passes out behind the wheel with her kids and dogs in the car and they make a lifetime movie about how my husband can no longer live without us :)

- Hutto, TX, USA

problem #110

Jan 062017

Explorer

  • 13,500 miles
Terrible smell coming into the cabin of the vehicle when I accelerate and when it sits in the sun. When I accelerate it smells like a gas coming into the car, my kids and I experience feeling sick and headaches. When my car sits in the sun I get this burning glue smell in the car that also gives me a headache and there are days where I cannot drive my car. I have taking it to the dealership four times and still the issue is not fixed, I have small children and I no longer allow them to drive my vehicle due to the chemicals that are coming into my car. My car is now still sitting at dealership because of this smell.

- Celina, TX, USA

problem #109

May 312017

Explorer

  • 45,245 miles
Strong exhaust smell in cabin whenever hard acceleration. For example anytime I am getting on the freeway freeway.

- Los Alamitos, CA, USA

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