The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension). The contact stated that on several occasions while driving at various speeds and making a left or right turn, the wheels continued to turn. The vehicle was taken to a dealer where the contact was informed that the electric steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

- Pekin, IL, USA

Subject: Urgent Vehicle Safety Complaint Regarding Defective Water Pump in Ford and Lincoln Vehicles I am writing to bring to your attention a critical safety concern affecting numerous Ford and Lincoln vehicles worldwide, specifically those equipped with Cyclone (Duratec) engines. The issue at hand revolves around a defective water pump, which has manifested in various models, including but not limited to: - Ford Edge - Ford Explorer - Ford Flex - Ford Fusion - Ford Taurus - Lincoln Continental - Lincoln MKT - Lincoln MKX Owners of these vehicles are experiencing a significant and alarming risk of stalling in traffic, posing a severe threat to both driver and passenger safety. The potential consequences, including the increased likelihood of accidents and fatalities, demand immediate attention and action from Ford Motor Company who has been sued multiple times and is avoiding to respond to the judgements against them trying to use any excuse not to pay. It is imperative to address this widespread concern promptly, as the safety and well-being of Ford and Lincoln vehicle owners are at stake. I urge your organization to conduct a thorough investigation into the defective water pump issue, implement a comprehensive recall, and provide a reliable solution to rectify the problem. Your commitment to prioritizing the safety of consumers is paramount, and I trust that Ford Motor Company will take swift and decisive action to remedy this situation. By addressing this issue promptly, you not only ensure the protection of current owners but also uphold the reputation of Ford and Lincoln in the automotive industry. It's impossible to say that it is a mere coincidence that thousands of Ford vehicles have the same defect with exactly the same engine and symptoms. Thank you for your immediate attention to this matter, and I anticipate a proactive response that prioritizes the safety and satisfaction of Ford and Lincoln vehicle owners.

- El Paso, TX, USA

I Jennifer porter went with my mom Kathy Mosmen to buy a vehicle off of Peter Micheal. It was a 2016 ford explorer. I payed 13,000. The began to lose control when driving on a bumpy road and while breaking I took the car to a Ford dealer and had some repairs, but they didn-??t find the problem. I used the car sparingly and within two weeks it got much worse. Very unsafe to drive I brought it to another Ford dealership and I paid for substantial repairs for the suspension. The first time I drove it on a bumpy the car lost control again. I managed to regain control and drive it to the side of the road and had someone pick up the car. I went to trade the car in and learned the vehicle had been in two accidents and was reported as a total loss. Per the Carfax report. We were never told it was a salvaged vehicle or we would never purchased it for our family vehicle. The vehicle is too unsafe to put back on the road. I bought a 2017 Ford Explorer at a dealership and traded in the 2016 Ford Explorer at a significant loss. The vehicle was in my possession for approx. two months where it spent most of the time in different Ford repaid shops

- Venus, TX, USA

The rear toe suspension link failed on my Ford 2016 Explorer Sport for the 4th time on 10/20/2023 while I was driving. I heard a pop and lost total control of my vehicle. My vehicle immediately veered right going down an embankment. Thankfully trees where there to stop the vehicle from going into a roll. My safety was put at risk. I could of died. I have sustained injuries physically and mentally fromt he crash. My children were just in that car, I had just dropped them off at school an hour prior. No warning lamps. The police only did an accident report. My insurance has been contacting me about the noise I heard right before loosing all control. The rear suspension toe link has been recalled and fixed three times prior to this happening. This is the forth time this part has broke on me. This time I am lucky to walk away.

- Chateaugay, NY, USA

The rear suspension toe link fractured while driving. The vehicle became uncontrollable and we nearly had a crash. When I ordered a new suspension toe link, it was different from the original one. I became suspicious and went to investigate, because the local dealer had no information and kept saying that I have ordered a wrong part. I saw this recall from Ford https://media.ford.com/content/fordmedia/fna/us/en/news/2020/11/04/ford-motor-company-issues-safety-recall.html When I search on your website based on my VIN number 1FM5K7D81GGC28286 I don't find recalls related to the rear suspension toe link for my vehicle. That's strange because it's a Ford Explorer 2016 and based on the recall info "Affected vehicles were built at Chicago Assembly Plant from Sept. 4, 2012, to Jan. 25, 2017" the car falls complies.

- Paramaribo, FL, USA

#1-My rear passenger seatbelt is being cut by some thing down inside of the back seat where the belt is retrieved. This belt is getting more cuts as it is being used since that is where my Grandson now sits. It was not used prior to me having to pickup my Grandson. This is very concerning !!! #2 My drivers side front windshield weather stripping keep popping out and is now blown off, very scary. #3 Just last week I started to hear some popping noise in the front suspension, but could not tell what it was coming from. Just yesterday while making a right hand turn the front suspension and the steering locked up. I was able to turn it back straight after a few seconds as the steering wheel had locked to the right. Praise God there were 3 lanes and I was able to make the correction with out incident.

- Farmville, NC, USA

Ford Dealer reports 3 toe link recalls are for 2013-2017 Ford Explorer are not on my 2016 Ford Explorer Limited but my toe links are out of spec and unable to be adjusted. Private mechanic (independent service center) reports this condition can lead to a crash. Vehicle was purchased and driven in New Jersey. Vehicle is available for inspection. No warning lights or messages.

- Hilton Head, SC, USA

The vehicle became very difficult to steer while on the freeway and then the steering system completely failed. I was able to safely get off the freeway, but I was lucky. This could have been devastating. There were no warning lights until the system shut down. The system issues match exactly the complaints of those who experienced issues with the rear toe link. I live in California, in the Sierra Nevadas in an area with high snow and brine (corrosive) used daily in the winter. The recall is not showing in my area because Ford has deemed all of California as a non corrosive area. This is an extremely dangerous, recognized safety issue which I was not given notice of the recall because Ford mis-catergorized all of California as a non-snow area.

- Truckee, CA, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, a rattling noise was heard underneath the vehicle. Additionally, water was entering the vehicle from the roof rack. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension), 21V537000 (Suspension), and 21V316000 (Structure). The contact stated that after taking the vehicle to a local dealer for the recall repairs, he was made aware that there was no mechanic available to complete the needed recall repairs. The contact stated that he was rescheduled on two other occasions. The vehicle was not repaired, and the contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000. Parts distribution disconnect.

- Muscatine, IA, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 15 MPH, the power steering failed, and the vehicle started fishtailing. The contact used excessive force to regain control of the vehicle. The contact was able to get the vehicle to stop. There were no warning lights illuminated. The contact had the vehicle towed to the dealer. The contact learned that the rear toe link had disconnected from the vehicle causing the rear passenger-€™s side tire to no longer to be able to properly attach to the vehicle. The vehicle learned that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 100,000.

- Saint Petersburg, FL, USA

I felt a thumping when turning the steering wheel and took it to the dealership who kept it for two days to attempt to replicate the same noise but they were unable to reproduce or replicate. Two or maybe three months later, the thumping noise turned into a clicking noise. Again, I immediately took it to the Ford dealership and fortunately a mechanic was still on duty. They test drove the vehicle and heard the same noise. They ask if I could leave the vehicle for more testing with their suspension specialist and they will contact me the next day. The next day they contacted me and I was told 'this is a common problem and Ford is aware of issue but has not issued a recall'. Concerned about the comment I took it to a second Ford dealership. The second dealership kept it for a day and of course they could not replicate the thumping or clicking sound. They even inspected the steering/wheel components but found nothing. Worried, I did some additional research and found this website with other people complaining about the same issue https://www.carcomplaints.com/Ford/Explorer/2016/steering/steering-rack_and_pinion.shtml I even found a few YouTube videos addressing the same problem. October is here and winter is about to set in and my vehicle is still thumping and clicking. I am driving the vehicle but concerned I am putting my safety and the safety of others at risk. Based on the information I found, it is clear that I am not the only one with this issue.

- Columbus, OH, USA

Driving to work through mountain passes as I live in northern Montana, warning lights came on in dash. Lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, I've only had the car just over a month, I pay $750, and now the car sits

- Hot Springs , MT, USA

When driving made horrible noises but took into the dealer Purvis Ford, we showed them the recall letter but then stated it was only the control arms which we ended up paying for.

- Wrfd - Woodford, VA, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Seaford, DE, USA

My rack and pinion steering column and power steering pump went out causing a hefty cost to replace and it is starting to fail again creating hazardous conditions while driving. I do believe there is a steering issue in these models. Also my power lift gate in the back closes without stopping automatically while I-€™m loading the rear or unloading. There is NO STOPPING SAFETY SENSOR, I HAD THE BACK CLOSE ON ME MULTIPLE TIMES AND ALMOST CRUSH ME. there is no safety sensor to stop the power lift gate from closing on you, I have had to crawl in my rear end to avoid being crushed by my liftgate! This is not safe!

- Warren, MI, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Katy, TX, USA

The tie rod on my 2016 Ford Explorer BROKE. Luckily my husband was just backing it out of our garage He heard a loud noise sounding like he had run over something metal and the car would not move. He got out to take a look and the right front wheel was turned completely sideways The dealership told us to bring it in. We had to hire a flat bed truck to get it there.so that was at our expense.When the flat bed truck driver came from another repair shop to help us, he immediately said "Oh, you have a broken tie rod huh"" We did not know. He said there is a rubber boot around the tie rods and our tie rod broke.My husband told the garage dealership this.They said they had never heard of that. BUT in taking it apart they discovered that was the case. We were without a car for 3 weeks as they had troubles locating a part. I wanted both sides fixed but they only fixed the one. They did give me the old part. It is a rusty, horrible looking piece of crap. It looks like it is 100 years old. It absolutely BROKE. Here is my concern. What if my husband and I and our friends would have been in the car driving 65 down the highway? I know what would have happened. There would have been deaths and severe injuries.THANK GOD it happened in our drive at home. We had no warning.Had there been an accident the report would have been "the driver and his passengers were killed after the driver lost control of the car". Never probably would have found this MAJOR LIFE THREATENING flaw in the car. How many accidents have there been with that conclusion. Did the driver really lost control or was there a major safety issue? I am scared to death to get in this car and go anywhere, Now we get a recall notice regarding possibility of a rear toe link fracture. REALLY? AND PARTS ARE UNAVAILABLE ACCORDING TO THE LETTER? Are we to park the car and wait for the parts to become available" we need a car to drive. Ford needs to replace or reimburse for these damaged vehicles. I feel very, very unsafe.

- Clarence, IA, USA

The contact owned a 2016 Ford Explorer. The contact stated that while driving at 65 - 67 mph, the contact lost control of the vehicle when the rear driver side toe link fractured. The vehicle ended up in a ditch and crashed into several trees. The contact was transported to the hospital by ambulance but his wife, who was a passenger, did not receive medical attention. A police report was filed. The vehicle was towed to a towing yard and deemed totaled by the insurance company. The contact stated that the rear toe link had fractured a month prior to the collision and was replaced by an independent mechanic. The dealer and manufacturer were made aware of the failure but offered no assistance. The failure mileage was 91,000.

- Paradise, MI, USA

The contact owns a 2016 Ford Explorer. The contact received a notification for NHTSA Campaign Number: 19V435000 (SUSPENSION) however, the part to do the recall repair was unavailable. The dealer was notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue and referred the contact to NHTSA. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Alta Loma, CA, USA

Heard noises when I turn my steering wheel. I was told I need to have my rack and pinion steering replace-est cost mid 2K. Starting to research online and I see that this is a common problem with potential severe consequences if not fixed. Why hasn't this been recalled"?" also we had to replace the struts. The car does not have 50K miles yet. I do have the repair for the struts. Have not repaired the rack and pinion yet.

- Cicero, IL, USA