10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
11,274 miles

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« Read the previous 20 complaints

problem #57

Nov 042018

Explorer

  • 15,000 miles
2017 Ford Explorer Sport AWD had the courtesy service for the exhaust bulletin done. I don't know what they fixed because the car still smells of exhaust when I accelerate hard. Trying to merge onto the highway on ramps comes to mind. Or if accelerate hard from a stop light in the city. Pretty much have to lower the windows. Dealers are useless they just claim the vehicles are safe. Have had this issue since purchased new.

- Riverdale, MD, USA

problem #56

Oct 112018

Explorer

  • 12 miles
Carbon monoxide leak into vehicle. Car has foul odor that permeates through the car when driving. Especially when accelerating to highway speeds. Seems to be only when the A/C is in recirculation mode

- Phoenix, AZ, USA

problem #55

Oct 102018

Explorer

  • miles
As I was reversing I placed the vehicle from reverse to drive and it became very hard to turn the steering wheel. On several different ocassions the exhaust has blown smoke and the vehicle smells like fumes after turning it on.

- Andrews, TX, USA

problem #54

Oct 252018

Explorer

  • 10,000 miles
Exhaust fumes in cabin when in motion

- Pocasset, MA, USA

problem #53

Oct 232018

Explorer

  • 14,000 miles
Taken back to dealer for rotten egg smell this will be the second time after all they did was inspect per the tech bulletin and reprogrammed ac unit, (still have smell while under medium acceleration ) also whistling coming from intake side of motor.

- Shreveport, LA, USA

problem #52

Nov 232017

Explorer

  • 200 miles
Our first road trip in this vehicle was November 23, 2017. We drove about 300 miles South to galveston, tx. On the way back home, I was driving, when we got to about houston, I told my husband I needed to pull over and let him drive, as I didn¿T feel good and felt like I was going to pass out. He drove the rest of the way back home. I was thinking maybe I was getting sick or coming down with some kind of bug. I just felt always dizzy and light headed. I started to get a strange feeling my head, a strange tightness¿I then got concerned. I went to my doctor on December 27 to find out what he thought it may be. I just felt so weird and funny. I continue to go throughout January and my doctor telling me I needed to get a mri on my brain because I couldn¿T shake whatever I had. The strange feeling of dizziness was always there. I took off many days from work as I would start to drive into work about an hour away and kept feeling so dizzy that I couldn¿T drive. I kept telling my doctor when I was in my car driving that I felt the worse. I thought perhaps it was some kind of motion type of sickness like vertigo. He tested me for many things like that and after my mri came back fine¿I still was having issues. After many tests, medicines and all and never finding anything that would make it better, I didn¿T know what else to do. I just knew I had felt weird and dizzy since our road trip to galveston. I had never thought about carbon monoxide until a friend of mine and I was talking about this weird feeling I kept having. She told me that I needed to take my car into the dealership and have it tested. Myself and my family have been smelling a smell every time I would drive. I took my car in May 8th, 2018 to the dealership and guess what¿..it has a Ford customer service program 17N03 on the carbon monoxide! they say they want to fix the issue that really isn¿T an issue?!

- Rockwall, TX, USA

problem #51

Jun 042018

Explorer

  • 23,350 miles
Vehicle stalls when driving and is more pronounced when making turns. After stalling it starts bucking and I have to press gas pedal to the floor to get a response.

- Hollywood, FL, USA

problem #50

Aug 072018

Explorer

  • 90 miles
Ford Explorer exhaust---- we continue to have nausea, dizziness, headaches and at times extreme sleepiness. A few months ago Ford sent us a safety notice, stating they would reprogram the air conditioner. They stated this would fix exhaust gases entering the vehicle. This re-programing has not fixed the problem. We continue to have exhaust smells in the vehicle, especially on acceleration. We continue to have nausea, dizziness, headaches, sleepiness, and sometimes periods of confusion.

- Benson, NC, USA

problem #49

Apr 152017

Explorer

  • 500 miles
Family has been having neurological symptoms after smelling severe exhaust in the cab of our vehicle.

- Ellisville, MS, USA

problem #48

May 252018

Explorer

  • 16,000 miles
My Explorer Sport with turbo has a recurring oil leak that the dealership has attempted to repair a few times. I can smell oil burning within minutes of driving the vehicle and there are oil stains on our garage floor. My concern is that oil may be leaking onto hot engine components creating a fire hazard. The dealership has had the vehicle for over 2 weeks cumulatively and I believe this is part of a bigger problem. The GM told me today that he believes this is a freak occurrence, but in speaking with a friend of mine whose husband is a mechanic on Ford, he said the Ford knows this is an issue, but hasn't issued a recall for this model, yet. I'm not sure what to do at this point. I just know that I'm paying for a vehicle that I can't drive and the dealership doesn't know how to repair it which is very concerning.

- Danbury, CT, USA

problem #47

Jan 012018

Explorer

  • miles
Recall on carbon monoxide on 2017 Ford Explorer. Ford service do not take this seriously when I'm having headaches, dizzy, vision blurry and ear ringing. We did the carbon monoxide forensics with the car co detector and the alarm went off triggers which the number is 11!!! we did the video on it and trying to show proof because Ford manager at the service doesn't believe me at all!!! we took our 2017 Ford Explorer to service 5X this month of June! Ford services at June 1st, June 7th, June 11th, June 15th and June 16th and going to bring it back again with proof of the video that our SUV do have carbon monoxides smell! please help and I cannot keep driving this with the carbon monoxide smell which I am using this car for work purpose. The carbon monoxide smell start when I'm over 45 mpg on busy main road or highway. Ford service was like oh that's musky smell and put spray to kill the bacterial smell, they replaced battery, air compressor for the ac and nothing to fix this carbon monoxide!! I'm about to give up this SUV.

- Mount Dora, FL, USA

problem #46

Nov 252016

Explorer

  • miles
I have a 2017 Ford Explorer platinum which I purchased brand new on November 25, 2016. It took me a while to realize but every time I would drive the Explorer, my eyes would get very heavy and I would develop a headache. I commute 42 miles each way for work and I cant count how many times I almost fell completely asleep. After some research, I found out that this was a common problem to due to possible carbon monoxide (co) leaks entering the vehicle through the ventilation system. I immediately contacted my local Ford dealership and had this looked at early this year. Ford replaced the exhaust manifold and I noticed a major difference in how I felt when driving the vehicle. Recently, in the past two weeks I have been experiencing the same issue again with headaches and feeling sleepy while driving. I have made several attempts to contact Ford corporate about this and I have not received any response. I would like for them to either completely fix the issue or allow me to trade in my vehicle for another one. This is truly a hazard not only to myself but for my passengers (wife and kids) and to others on the road. Please help to get this resolved...

- Lorton, VA, USA

problem #45

Apr 122018

Explorer

  • 32,000 miles
I smell exhaust in the cabin sometimes. I work out of my car a few hours a day, leaving it on and with air conditioning on while I go door to door and get headaches and super tired which I have never had in my life. I also get extremely sleepy after being in the car for more than an 40 minutes at a time. Sometimes I take a nap in the car with the A/C on and all 4 windows cracked about an inch each. When I wake up I feel dizzy, sick and have a headache after a while.

- West Chester, OH, USA

problem #44

Aug 012017

Explorer

  • 5,000 miles
Carbon monoxide leaking through the ac vents

- Peoria, AZ, USA

problem #43

Apr 282018

Explorer

  • 6,000 miles
The vehicle inside cabin sometimes smells like natural gas. Driver has experienced headache and weakness after driving longer periods of time. Windows have to be opened to rid of the smell.

- Miami Lakes, FL, USA

problem #42

Apr 142018

Explorer

  • miles
Strong burning smell inside of vehicle when accelerating. The smell is so strong it will make you nauseous, requiring me to pull over and exit the vehicle. I reported the problem to the dealership and was advised it was the undercarriage coating burning off. I am now at 5500 miles on my vehicle and the smell continues to persist. The dealership and Ford motor have not been helpful in rectifying this problem or finding the cause of the smell. The problem occurs every time I have to accelerate, on a daily basis.

- Rossville, GA, USA

problem #41

Mar 232018

Explorer

  • 1,000 miles
Vehicle surge on first acceleration after starting the engine. Surge - the vehicle experiences an accelerating lunge forward and then stops for about two or three cycles (stop/start, stop/start etc.) it is unexpected and uncontrollable until it subsides within 20 to 30 feet. The degree of the unexpected acceleration is excessive when compared to the slight application of the gas pedal conditions - happens only after the first startup of the engine, in warmer weather when the "choke" is not required. Example: Start engine, back out of garage, place in first gear, accelerate slowly for the first time. This is when the surge is experience. It does not happen with every stop/start cycle during normal driving, like stopping at a traffic light. It happens only after starting the engine, and going forward for the first time. The primary problem is the degree of the uncontrolled, oscillating acceleration relative to the slight amount that the gas pedal is applied. It is not about an overly sensitive accelerator pedal. It about the engine surging, then dying off, then surging again.

- Honor, MI, USA

problem #40

Jul 082017

Explorer

  • miles
I am an attorney filing this report on behalf of and at the request of my client, the vehicle's owner. The complaint is a noxious odor which fills the vehicle during its operation; after numerous repair attempts by Ford, this concern has not been corrected. When driving the vehicle, the driver has observed the interior has become inundated with a noxious, overwhelming, and potentially dangerous odor of gasoline, exhaust and/or fumes. The driver has felt ill effects after this occurrence and is concerned about carbon monoxide poisoning or other health problems as a result. This issue is very concerning because of the potential health effects and because vehicle cannot be driven for any substantial period of time without filling with this odor. The issue has most often been observed with highway driving when the engine is under load, I.e. accelerating. The problem has been ongoing since shortly after the time of purchase of the vehicle. The first repair attempt by the dealer for this specific issue was made in July of 2017. At least 4 repair attempts have been made subsequently. The issue continues. This law firm has requested that Ford take back the vehicle and refund the client's purchase price under Arizona's motor vehicle warranties statute.

- Tucson, AZ, USA

problem #39

Nov 272017

Explorer

  • 11,000 miles
The contact owns a 2017 Ford Explorer. While driving approximately 30 mph, the contact heard an explosion coming from the front passenger side of the vehicle. The vehicle then stalled without warning. In addition, the front passenger side control arm detached, which caused the passenger tire to explode. The vehicle was towed to a towing lot. The vehicle was later taken to penske Ford collision center (8970 la mesa blvd, la mesa, ca 91942, (619) 464-7777) where it was not diagnosed or repaired. The manufacturer was notified and stated that they were not responsible for the failure and advised the contact to "work it out the best he could". no further assistance was offered. The approximate failure mileage was 11,000.

- San Diego, CA, USA

problem #38

Jan 022018

Explorer

  • 250 miles
The contact owns a 2017 Ford Explorer. While driving at any speed, the contact felt nauseated, especially when the heater was activated. The contact did not perceive an odor inside the vehicle. The vehicle was taken to matthew's Ford newark (500 hebron rd, newark, oh 43056) and the heater software was reprogrammed. The failure recurred and was not remedied. The manufacturer was not made aware of the failure. The failure mileage was approximately 250.

- Newark, OH, USA

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