10.0

really awful
Crashes / Fires:
4 / 2
Injuries / Deaths:
12 / 0
Average Mileage:
17,558 miles

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« Read the previous 20 complaints

problem #142

Jul 162023

Explorer

  • miles
The water pump went bad which cost me 1500 dollars and the shop whom done it had replaced 15 water pumps on the exact make and model car as mine this year!

- Dyersburg, TN, USA

problem #141

Jul 042023

Explorer

  • 141,000 miles
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the road. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket blew up, causing coolant and oil mixture. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.

- Silverhill, AL, USA

problem #140

Jul 242023

Explorer

  • miles
Overheating warning illuminated, resulted in vehicle shutting down while briefly pulling over in a parking lot to get directions to a specific hospital entrance. Stop to shut down, about 1 min. This has occurred a total of 7 other times over the course of the last 12 months, beginning with the first one in July of 2022. My wife was idling while awaiting to pick up the kids from a gymnastics class. Overheating warning illuminated, resulting in the vehicle shutting down. A mechanic we know was also there awaiting his children and discovered very low coolant level. It was filled & things seemed fine until this spring, where it is a bi-weekly occurrence. Coolant bottles are on stand-by as we have no other option. Even if the water pump is failing, this is all we have to work with. Our other vehicle just shut down mid-drive in March. It was towed to the mechanic. Here we are nearly 5 months later and he doesn-??T have a guess at what the problem might actually be. That vehicle, a 2012 Ford Focus SE.

- St. Louis, MO, USA

problem #139

Jul 032023

Explorer

  • miles
When driving the vehicle, it displayed a dashboard message "Engine Coolant Over Temperature". The vehicle was brought to the local Ford dealer where it is routinely serviced. Grapevine Ford identified that the water pump needed replacing. The part was $419 but it required 14 hours of labor to install it for a labor charge of $3,425. While the part failure isn't common but it can happen, 14 hours of labor to replace it is the real issue This is clearly an extremely serious design issue. What can the consumer do? A vehicle is needed & the repair was authorized. Reviewing the NHTSA website, multiple similar complaints were found. However, none of them referenced the extremely high labor charge to replace the water pump, which is the real issue.

- Trophy Club, TX, USA

problem #138

Jul 032023

Explorer

  • miles
When driving the vehicle, it displayed a dashboard message "Engine Coolant Over Temperature". The vehicle was brought to the local Ford dealer where it is routinely serviced. Grapevine Ford identified that the water pump needed replacing. The part was $419 but it required 14 hours of labor to install it for a labor charge of $3,425. While the part failure isn't common but it can happen, 14 hours of labor to replace it is the real issue This is clearly an extremely serious design issue. What can the consumer do? A vehicle is needed & the repair was authorized. Reviewing the NHTSA website, multiple similar complaints were found. However, none of them referenced the extremely high labor charge to replace the water pump, which is the real issue.

- Trophy Club, TX, USA

problem #137

Jun 232023

Explorer

  • miles
For the third time in six months I had an unintended acceleration when stopped and shifting from drive to reverse or the other way. The rpm-??s go way up, if I didn-??t have my foot on the brake the vehicle may have crashed, injured someone, etc. Ford dealer was not helpful at all, saying they had no prior reports. I had same problem on previous Explorer but traded it in.

- West Milford , NJ, USA

problem #136

Jun 072023

Explorer

  • 95,000 miles
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic, where the vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with TSB: 19-2346; however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.

- Denver, NC, USA

problem #135

Jun 062023

Explorer

  • miles
Car overheating, coolant holder looks empty, I added coolant and it overflowed. Once I opened the air tank all the coolant came up from below and over flowed. Took to Ford of West Covina and they said I have a water pump leak. Yet I see no leaking ever in my garage or driveway. Car is fairly new and I always take it to get serviced on time and I am very caring to my cars. I took my car for service on 2/23/2023 to Ford of West Covina where I have always gone to and they didn-??t tell me anything was wrong with my vehicle, but now looking at the after visit summary paper work it says coolant leak. The service team told me my vehicle was in good condition when I picked my car up.

- West Covina , CA, USA

problem #134

May 292023

Explorer

  • miles
2017 Ford Explorer 92,361 miles. Car started over heating going 45 miles per hour. Pulled over and then had car towed to the mechanic. Mechanic said water pump was done and coolant had leaked in to the engine and engine was destroyed. Car needs a whole new engine replacement. This is happening with many Ford Explorers and Ford refuses to recall them or do anything about it!

- Glendale, AZ, USA

problem #133

Jun 062023

Explorer

  • miles
1 week ago the check engine light came on as the car was very heated. Coolant was used and the warning went off. A few days later the car was taken to have an oil change and we realized the coolant level was low and there was old coolant fluid dried onto the underneath of the car and a bead of coolant seen. The car was taken to the garage and a leak was found in the water pump, with coolant leaking from the seep whole. The water pump is located underneath the engine which requires an expensive long process to remove the engine and other parts to fix. The car is only 6 years old with 83K miles and a major component has failed which can not be easily accessed. The water pump has now been moved to another location in more recent models. There is a class law suit in process involving many people to address this design flaw and safety hazard. One website alone has over 100 people complaining about this issue with many cars seizing completely on roads whilst in use. There is no recall currently for this problem but dealerships, auto shops are aware of the problem.

- Woodland Hills, CA, USA

problem #132

May 302023

Explorer

  • 80,000 miles
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics, and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

- Woodland Hills, CA, USA

problem #131

May 122023

Explorer

  • 35,000 miles
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle had experienced unintended surging and engine revving. During the failure the driver had difficulty stopping the vehicle while depressing the brake pedal. The contact stated that the failure had occurred while driving at various speeds, and also while the vehicle was stationary and idling. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 35,000.

- Warwick, RI, USA

problem #130

May 012023

Explorer

  • miles
Own a 2017 Ford Explorer, bought new. Took into Ford today for routine maintenance, rotate tires, Oil & Filter. Vehicle has approximately 85,000 miles on it. Upon completion tech advised me they found a radiator leak towards the front of the car. When asked if it was radiator or something else, tech advised they wouldn't know until vehicle was broken down to find where leak was from. Took to independent mechanic to check the issue. Faulty water pump was found to be causing the problem. Reservoir was found empty. No warning lights ever came on. Repairs are being done and am notifying Ford.

- Houston, TX, USA

problem #129

Dec 082022

Explorer

  • miles
My suv begin to run hot and instantly water begins to boil and I was trying to pull off the road immediately.with no warning from the forward collision as a car hit me. Got a quote from many dealerships or mechanics who says that the water pump failed and is a common problem with my suv and it quoted 2500 with a two week time frame because the water pump is built inside the engine no one wants to work on it due to risk. Help!

- Bastrop , LA, USA

problem #128

May 022022

Explorer

  • miles
Both turbos failed and so did the water pump. Less than 90,000 miles. When the turbos failed, there was smoke from the tailpipes. Then there was noise under the hood. When the water pump failed, there was water leaking under the vehicle. Yes, the problem was diagnosed and fixed by the Ford dealership. One of the turbos was fixed last year. The water pump was fixed in December. The other turbo is waiting to be fixed because Ford changed the part due to manufacturing issues and we are currently going on 3 months without a vehicle. The turbos or water pump failure would have been a catastrophic engine failure at some point. Apparently this is a known issue with the 3.5L EcoBoost engines, but Ford has not issued a recall. Fortunately I have a Blue Oval Certified warranty on my Explorer, so the repair is covered. There were no lamps or warning lights during the part failures. I did not let the car overheat when the water pump was failing.

- Brighton, MI, USA

problem #127

Mar 012023

Explorer

  • miles
Need a new transmission when I need to press the gas it won-€™t go it like I-€™m just pushing the gas in park

- Raeford, NC, USA

problem #126

Jan 252023

Explorer

  • miles
Vehicle began overheating and repair shop advised it appears to be a water pump issue. The vehicle only has 107000 miles on it. Was quoted $2500-3000 for repair due to pump being built into the engine.

- Lewiston, CA, USA

problem #125

Feb 212023

Explorer

  • miles
Pulled my Explorer into the driveway because the temperature gauge came on While driving up my hill. Then when pulling in the driveway there was fluid leaking throughout my driveway and then there was a big puddle. I had it towed to a local service station in my town and I just got the estimate. The water pump was no good. I have only 74,599 miles on my SUV. I just found out that in the past (2011-2016) Explorers had issues with the water pumps. I brought it to a local auto repair station because I couldn't get my explorer in for 3 weeks at a local dealership.

- Naugatuck, CT, USA

problem #124

Feb 112023

Explorer

  • miles
Internal water pump failed. Dealer indicated that it needs replacement at a cost of $4,000. This is a know issue for Ford Explorer models for multiple years going back to 2011 including the model year 2017. Ford has not recalled the vehicles with this safety issue. Vehicles can overheat and cause engine damage including my location in the Phoenix Desert.

- Glendale, AZ, USA

problem #123

Jan 272023

Explorer

  • miles
Coolant intrusion into the motor causing the motor to overheat Ford recommend new motor but will not take responsibility of the cost. There was a recall on the 2.0 motor but not on the 2.3 and it is the same design of motor. The problem is the way Ford design the motor the new ones after 2017 are designed differently.

- Modesto, CA, USA

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