10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 9,112 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Windy conditions here driving along highway and the windshield cover blew off and unsure if hit another car or not but this should not be blowing off a vehicle which I'll have to now replace in addition to a safety hazard to others driving
- Indianola , IA, USA
The windshield trim has fallen off twice, almost hitting the vehicles behind us. We are about to replace them a 3rd time.
- Mesa, AZ, USA
The A-pillar trim is coming off on both sides. I currently have a recall for the roof rails for the same type problem (dealer is booked out) where they can also fly off while driving. I googled the A-pillar concern I am having and it seems to be wide spread.
- Suttons Bay, MI, USA
Panels by windshield one flew off on interstate and other is loose I'm scared this going rip off and cause an accident I see all same models have same issue. Please recall asap. I need this fixed and is a manufacturing defect.
- North Sioux City, SD, USA
While driving down the highway the windshield trim molding flew off vehicle on the driver-??s side. At a later date the passenger one also flew off while driving on the highway with a vehicle behind me. Luckily never hit it. Since then I have seen numerous Ford Explorers with the same incident and spoke with them with the same occurrence.
- Broken Arrow , OK, USA
While driving at normal highway speeds, the piece of black trim on the passengers side of windshield flew off. Thankfully I was alone on the road so it did not strike another passenger. I took the vehicle to Ford. The service managed admitted that they had several issues with pieces falling off, but since it was not under warranty or recall I had to pay full price to have it fixed. This could have easily caused damage to another vehicle. I've noticed almost daily several Ford Explorers driving around with trim missing due to this same issue.
- Norhtport, AL, USA
Passenger side A-Pillar Front Molding Outer Trim Shield detached from vehicle while driving.
- Williamsburg, VA, USA
The power liftgate on my Ford Explorer slammed down on me when I attempted to put groceries into my car in the store parking lot. My liftgate had given no warning signs of malfunction, and then one day I open it with the key fob button, it opens all the way and while it was opening I was standing ready to load groceries into the back and the second it reached the fully open position, it came slamming down on my head. I am so fortunate that I was not holding my baby when this occurred. I could have been seriously injured if I had been standing at a different angle. The liftgate opens with the interior button in the vehicle and with the key fob, but once it is fully open it comes slamming down.
- Jupiter, FL, USA
Door trim coming off of my well maintained 2017 Explorer in 3 places. Estimate for repair was obtained from Ford garage but I am angry I have to pay for this as it is no fault of mine that this is happening to my vehicle. I am worried these pieces will fly off and be a hazard to other drivers on the road, as I keep reading statements of this happening to others. Ford should stand behind their products when this is a potential safety hazard.
- Lewistown , PA, USA
Side moldings on the windshield came off flying into oncoming traffic. Had them replaced and then had to go back in again to have them reattached cause they came lose again.
- Wortham , TX, USA
The rubber lining around my windshield is falling off. It-??s breaking into parts all across my windshield and is coming apart. It-??s my understanding this is a common problem with my year make and model.
- Mansfield, TX, USA
While driving on the interstate going the speed limit of 70 mph the plastic windshield trim on the left side of the vehicle (driver-??s side) became loose and flew off. This was alarming and caused a distraction that could have resulted in an accident. The trim piece is about 2-3 feet long and could have caused damage to the vehicles behind us. Or worse an accident. The trim appears to have also damaged the left side view mirror when it flew off as there are scratches and paint missing from the mirror housing now. Upon inspection of the location of the trim it appears there were plastic tabs holing on the trim that broke off. Due to safety the trim piece itself was not able to be recovered. The plastic seal around the windshield looks to be damaged as well. This is a major safety issue we feel Ford should address with a recall. Please advise. Thank you.
- Oviedo, FL, USA
Exterior windshield trim on passenger side. Yes it is available for inspection. This part flew off of our vehicle while driving on the highway. This part could have hit another vehicle and caused harm. Yes this is a known issue when I took my vehicle to Corwin Ford in Springfield MO. Service representative stated that this is under an Investigation for recall. Vehicle has not been seen by any other than service department with dealer. No warnings or messages of any kind.
- Springfield , MO, USA
While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.
- Chico, CA, USA
On December 19, 2022, while driving to work in the morning on Interstate 580 I heard some cracking noises coming from outside my vehicle then all of a sudden I see something fly off the right side of my windshield. I immediately looked in my rearview mirror and see a piece of what appeared to be plastic bouncing off the ground luckily no one was hurt nor did it hit another car but it could have easily considering the force with which it ripped off. Once I arrived at work I noticed the right side of the windshield trim panel was gone there were no warning lights or alert notices on the vehicle prior to this incident. I had this same piece replaced approx 3-4 years ago believing that it was our fault (per the service department at the Ford dealership) for driving the truck through a brush-type carwash since then we NEVER returned to those types of carwashes. The car is available for inspection as we have not had the part replaced. In January I came across a news article in USA TODAY regarding this same issue occuring to others yet no recall has been issued!
- San Lorenzo, CA, USA
On December 19, 2022, while driving to work in the morning on Interstate 580 I heard some cracking noises coming from outside my vehicle then all of a sudden I see something fly off the right side of my windshield. I immediately looked in my rearview mirror and see a piece of what appeared to be plastic bouncing off the ground luckily no one was hurt nor did it hit another car but it could have easily considering the force with which it ripped off. Once I arrived at work I noticed the right side of the windshield trim panel was gone there were no warning lights or alert notices on the vehicle prior to this incident. I had this same piece replaced approx 3-4 years ago believing that it was our fault (per the service department at the Ford dealership) for driving the truck through a brush-type carwash since then we NEVER returned to those types of carwashes. The car is available for inspection as we have not had the part replaced. In January I came across a news article in USA TODAY regarding this same issue occuring to others yet no recall has been issued!
- San Lorenzo, CA, USA
In October, 2022 I was traveling on interstate 75 in GA. Heard a strange sound in front of vehicle. When I stopped later, I noticed that the trim along the edge of my windshield was no longer there. Upon arriving in FL, later that week, I had Sunrise Ford in Ft. Pierce replace that windshield trim. They said that it was a pretty common problem.
- Fort Pierce, FL, USA
The trim on my windshield is coming off. I saw an article about people reporting this. Due to funds I have just put some medical tape on it to keep it on. It was flying off on the interstate and I had to pull off the road and only had a first aid kit with medical tape in it. The trim is unfortunately built into the plastic of the car so you have to replace the entire thing. There are also small chips of glass coming off the actual windshield. My car has its original windshield. I feel like this is unsafe because it could just go flying off an impair your vision. My car is available for inspection. There were no warnings. The dealer inspected it and said it is a common problem and would be $700-$800 to repair.
- Sierra Vista , AZ, USA
Front drivers side trim piece for windshield flew off going 75mph on interstate. Had it replace and did it again a few months later. Passenger side is loose but has not come off yet.
- Bouton, IA, USA
- Port St Lucie, FL, USA