10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 34,884 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Approximately one year ago, while my vehicle was parked, and running outside of my home, I shut the driver side door, and the side impact airbags deployed. The driver side door was shut with no more force than normal, however I was later told by the Ford service dept. That even a slam should not have caused this deployment. I opted to drive the vehicle, and did not go to Ford, however now realized I should have, as the vehicle was then in it's last miles of my warranty. I am now concerned that the multiple problems I have had with my driver side and passenger side seatbelts may be associated or have caused the default of my side airbags, as the driver seat belt was replaced approximately 3 times just prior to the airbags deploying. I am very dissatisfied by the response Ford provided, however even if I had placed a complaint during the warranty period, according to other filed complaints regarding the same issue which I read, it may still have not been covered by Ford. I am just now contemplating either trading the vehicle in, or replacing the airbag equipment required to meet safety regulations, as up to this point the vehicle has been operational without replacement, after all, with my malfunction and others noted on the site, and by the Ford service dept, I feel they are more a liability than a protective element. It is a disturbing day, when Ford does not stand behind it's safety commitment, especially when there was no cause, prior accident, or impact to have accounted for this sudden deployment.
- Woodbridge, VA, USA
The side air bags (both) deployed for no apparent reason while I was driving down the road at approximately 30 mph. My vehicle is a 2004 Ford Explorer Sport Trac. (4 door pickup). The vehicle was returned to a Ford dealer for repair and initially they said it would be a warranty repair but called back a week later indicating that Ford would not warrant the repairs and the cost to me would be $2300 to $2500. I am now concerned that this could reoccur in the future and perhaps with my grand children or dog in the vehicle with a hand or head out of the window. The explosive force of the deployment has me concerned about ever driving the vehicle again not to mention the unwarranted expense and the destructive nature of the deployment. It destroyed the interior of the vehicle including my driver side seat belt (now non op and being replaced at my expense) headliner, a pillar moldings, C pillar molding etc. I have to wonder if this is a common problem with this vehicle or unique to mine. I'm contemplating a trade in for a Toyota. Any insight you can offer would be appreciated.
- San Diego, CA, USA
We had just left a gas station and were on our way to dinner when our side-curtain airbags deployed for no reason. We did not hit any potholes or large bumps, and there was no collision to cause the deployment. My husband, the driver, managed not to swerve and hit anyone or anything before pulling off the road into a parking lot. We experienced headaches, neck muscle soreness and tinnitus immediately after and for the following day. Ford roadside assistance called a tow truck for us, and took it to the dealership from where we purchased it. We are waiting to hear the cause of this inadvertent deployment.
- Laplace, LA, USA
- River Ridge, LA, USA