6.0

fairly significant
Typical Repair Cost:
No data
Average Mileage:
50 miles
Total Complaints:
1 complaints

Most common solutions:

  1. this is a quality control issue at the factory (1 reports)
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problem #1

Oct 172015

F-150 Larriat 5.0L V8

  • Automatic transmission
  • 50 miles

2015 Ford F-150: Initial Quality is Suspect

I'm not typically one to take to the Internet with a complaint about a durable good, but in this case, I feel compelled to do so. This is as much a complaint about shameful customer service as it is a complaint about initial quality.

There has been a lot of hype about the new 2015 Ford F-150 truck - better gas mileage, new design, and an aluminum body. All good stuff, right? I'll be the first to admit that I was impressed with its looks, ride quality and options - so much so that I went ahead and bought one with a pretty hefty price tag.

From the outset, this truck has had problems, and they all stem from POOR INITIAL QUALITY and workmanship. For instance, there was a piece of trim on the interior door panel that was missing, which exposed the hardware of the door handle. I was told it should've been installed at the factory and quality checked. This did not happen. Even worse, it took nearly three weeks for Ford to get their act together enough to send the right part.

My question: why was this not discovered at the factory during the QC process?

The next and bigger issue is not only a matter of quality, it raised a serious safety concern. As I was driving away from the dealership and increased my speed on the highway to over 55 mph, I noticed both of my sideview mirrors vibrating severely. They vibrated so badly that the image in the mirrors themselves was obscured to the point that the vehicles behind me were mere blurs.

I took my truck to a local Ford dealership to have a problem assessed the very next day. Despite all of our efforts to reset the mirrors, it turned out that both units were missing something called a "tensioner," or "tension spring."

This component should have been installed in both mirrors prior to their being attached and connected to the body of the truck. This did not occur at the factory as it should have, nor was this issue discovered during the supposed quality checks that occur once the vehicles come off of the assembly line.

In fact, the side view mirrors were so loose that you could walk up to the truck and literally shake them back-and-forth (with a range of motion up to a 1/4") with one finger and no effort at all. Again, this is a serious quality concern and should've been identified and reconciled prior to delivery of the vehicle to the dealership.

When I contacted Ford about my concerns, I asked them to extend the warranty on the truck, because who's to say that there are not more quality-related issues that would arise after my factory warranty expires. The arrogance I encountered from several representatives on the phone was beyond the pale of anything I've encountered from a company that is supposed to be is reputable as Ford.

First of all, they acted as if I should feel privileged to have spent $53,000 on one of their trucks. Secondly they offered me no dispensation whatsoever during the first two phone calls. Then they promised to call me back with some type of reconciliation within 24 hours. I had to call them back three days later. When they finally extended a gesture to reconcile my issue, all they did was offer put me on a "maintenance plan," wherein my oil changes and tire rotations were free. Will guess what, Ford, most of your dealerships offer that already, to include the one from which I purchased the truck back in October. In other words, Ford did nothing for me.

So without going too much further, all I would say to you is this consider your options wisely before you purchase any Ford vehicle. Consider initial quality and ask yourself hard questions about hype versus reality. As far as my personal experience goes, Ford does not produce a quality truck, nor do they stand by the quality of their product.

And as for you, Ford, feel free to contact me anytime you wish to talk about this. My name is John, and my first Ford representative was Dylan (Dillon). I made my initial contact with Ford on or around 28 October; they should be able to locate the call record if they care enough to do so.

- John S., Burlington, US