10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
18,413 miles

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problem #2

Sep 222009

Flex 6-cyl

  • Automatic transmission
  • 7,526 miles
The contact owns a 2009 Ford Flex. The contact stated that there was an oil leak on the rear of the engine. The engine was removed and the leak was repaired by the dealership. The air cylinder that lifted the third row seats was defective and had to be replaced. The rear hatch opened on its own five times; the dealer realigned the door to remedy the problem. The rear main oil seal failed so it was also replaced at the dealership. The brakes failed to stop the vehicle effectively. When the vehicle was taken to the dealership, they stated that the vehicle was fine. The battery was defective and was replaced. The transmission excessively shifted into gear when down shifting, causing the vehicle to jerk and shake. The dealer stated that they could not find a problem when they inspected the vehicle. The engine made a popping noise when he accelerated from a stop. The door molding and window molding sills became warped. Lastly, one of the tires (the contact could not recall which one) blew and the sidewall separated; he replaced the tire at his expense. The contact called the manufacturer who stated that once the vehicle left the manufacturing plant, it was the dealership responsibility and offered no assistance. The current mileage was 15,283. The failure mileage was 7,526. The battery had to replaced. Updated 12/30/10

- Allen Park, MI, USA

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problem #1

Feb 082010

Flex

  • 29,300 miles
I have a Ford Flex limited 2009, the tailgate closes by touching a button. When closing it beeps. If it hits something it is suppose to open back up. Similar to a garage door. My 7 year old child didn't realize it was closing and was struck by the door, pushing her to the ground causing a bump on her head. Meanwhile, the tailgate never stopped closing. I stood under it with my hands over my head pushed the button to see how much pressure it takes to activate the safety. The amount of pressure was amazing, if my 3 year old had gotten inbetween the tailgate closing and the bumper it would of done some major damage to him. It should have a more sensitive safety mechanism.

- Roseville, MI, USA

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