really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
65,279 miles

About These NHTSA Complaints:

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problem #7

Apr 012018


  • 50,000 miles
The suspension system on the 2009 Ford Flex constantly having trouble with the lower control arm upper control arm causing braking system to malfunction.

- Detroit, MI, USA

problem #6

Sep 132017


  • 68,953 miles
Transmission shifts very rough.while in motion.

- Laurelton, NY, USA

problem #5

Feb 152017


  • 136,000 miles
While driving Ford Flex on highway or in town my antibrake system randomly activities causing my entire vehicle to stop. This has happened more than three times and I have complained to Ford red mccombs dealership and they can't find nothing wrong. I was billed about $225 dollars for a antibrake switch and my car was not fixed. Yes, and I have complaint to Ford dealership and made them aware of my continous brake problems with my Ford Flex vehicle.

- San Antonio, TX, USA

problem #4

Nov 152015


  • 120,000 miles
The contact owns a 2009 Ford Flex. The contact stated that while driving at 40 mph, the vehicle failed to remain in position. The contact had to steer the vehicle in excess to prevent it from veering. The failure recurred on numerous occasions. The vehicle was taken to an independent mechanic multiple times who diagnosed that the lower control arms, ball joints and entire suspension system in the from of the vehicle needed to be replaced. The vehicle was repaired on multiple occasions. However, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 120,000.

- Rincon, GA, USA

problem #3

Jul 182012


  • 24,000 miles
The contact owns a 2009 Ford Flex. The contact stated that while driving 10mph the traction control light illuminated and a unknown noise came from the vehicle. The sound stopped once the light turns off. The vehicle was taken to a dealer where the technician was unable to duplicate the failure. No repairs were made to the vehicle and the manufacturer was made aware of the failure. The failure mileage was 24,000.

- Ventura, CA, USA

problem #2

Jan 202011

Flex 6-cyl

  • 23,000 miles
I purchased a 2009 Ford Flex from mike dorian Ford that had 14000 miles on it. Two days after purchase I took it to a dealer for a bad grinding sound in the brakes. They performed a tsb on the front brakes. I took it back several more times for braking issues. Then the car came to a grinding stop in traffic several time and I almost got hit. I took it to 2 different dealers complaining about the violent shaking and the inability for it to go when I gave it gas. Finally after this happened several time I was hit as the transmission brought the car to a halt. I suffered injuries and the car had $15000 worth of damages. The person who hit me sued my insurance company. The dealership had my car for four months and never looked at the back brakes or transmission. I took it back 6 times for a leaking transmission and several other issues that were not fixed. This vehicle continues to come to a stop after trying to go from a dead stop. I almost got hit by a semi truck. My wife will not ride in the car because she feels we will die in this car. Ford has done nothing about this problem. I talked to a Ford mechanic who told me it was a transmission problem yet Ford has never even looked at the transmission. I feel I am going to be killed in this car. After $15000 of damages I have lost all value to the vehicle and my insurance has been raised. I later found out there is a tsb for the transmission yet Ford has never even looked at it.

- Davison, MI, USA

problem #1

Jun 152012


  • 35,000 miles
Purchased Flex in 2009, day 1, 5 miles, station wagon has vibration. To this day, still has vibration. 58000 miles now. Bbbautoline says it's out of coverage for arbitration. Flex was in shop min 12X for same issue. Dealer and engineers said bad brakes, the have put on 5 sets of pads and rotors. Bad wheels, mine were the 17" style, now I have 19" limited wheels, very expensive tires. Still vibrates.... one 3 day service stop at varsity Ford, a@$$$$@ tech or mechanic drove miles to the tune of 750!!!!! and I wasn't supposed to be upset.....test driving it..... ok, 12,000 miles, on new 19" hankook junk tires, optimo, they were bald, dealer says I have to replace myself, a 60,000 mile tire, lol on me. 31000 mi, dealer says don't bring back, we can't fix.... and said it's a lemon, go arbitrate it out, we know it's a bad car, but we can't get you a new one. 35,000 miles, spouse taking kids to daycare, turns corner, says she heard something pop, and she could not steer, hit a parked car.... after looking with police, I have video and photo proof, inner tie-rod snapped, causing the accident. So, 4,000$ of damage to my car, from a tie rod not being installed right. There was an inch of play, up and down, side to side, on the outer tie rod, from not being installed correctly at the factory, hmmmmmm, made in Canada. So now, after accident, car fixed, I thought for sure, it would be a whole new driving vehicle? shat not! 58,000 now, and vibrating like an off balance washing machine. And BBB and Ford are not taking any responsibility. All I wish was for a Flex that drove smoothly.....

- Milan, MI, USA