10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 70,225 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
There is a recall on the electronic power steering for certain 2013 Ford Flex's. recall 15S18. The manufacturer says that mine does not qualify for the but the vehicle has the same symptoms as the recall campaign. The power steering was out on my vehicle, it locked up around a curve when I was doing about 50 miles an hour. The vehicle would not turn right, I crossed a lane of oncoming traffic and hit a tree on Sunday 11 18 18. I was on highway 70 in kingston Tennessee, headed eastbound. The steering wheel is very loose and in a bind as if the steering wheel was locked with keys out of the ignition. I hit the tree doing about 35 mph to 40 mph when steering became inop and the airbags did not even deploy. I was fortunate enough to be able to slow the vehicle from 50 mph to around 35 miles an hour before striking the tree or could'vebeen much worse. I sustained shoulder injury and can only hope that this vehicle becomes part of the recall because I could have very easily hit somebody head on and killed someone or myself. Very thankful to be here but this could have easily cost me my life.
- Knoxville, TN, USA
The airbag light came on and I took the vehicle to the service department and was told that the interface module part # 18A812 needed to be replaced. My vehicle has never been in a collision where the airbag deployed. My vehicle has been at the service dept for the 2 1/2 months now and no one can tell me when the part is coming and why it is not included in the restraint system warranty since it is considered an airbag module. I can not drive the vehicle since the dealership can not guarantee that it is safe for me to drive since they do not know if the airbags will deploy if I am in a collision or just driving around.
- Houston, TX, USA
The contact owns a 2013 Ford Flex. The contact was driving 20 mph when another vehicle crashed into the passenger's side of the vehicle. The air bags failed to deploy and the seat belt failed to restrain the contact, who was driving at the time of the incident. The contact was thrown under the steering wheel and sustained injuries to the ribs as a result. A police report was filed. The vehicle was destroyed and towed to a salvage yard. The manufacturer was not notified of the failure. The approximate failure mileage was 9,000. The VIN was not available.
- Youngtown , AZ, USA
The contact owns a 2013 Ford Flex. The contact stated that while traveling 10 mph, she became involved in a crash with another vehicle traveling 50 mph. The air bags failed to deploy and the vehicle was destroyed. There were no injuries. The vehicle was towed to a private mechanic. The manufacturer was not contacted. The failure and current mileages were 2,400. The VIN was not available.
- Willis, MI, USA
- Princeton, MN, USA