8.8

pretty bad
Typical Repair Cost:
No data
Average Mileage:
10,550 miles
Total Complaints:
8 complaints

Most common solutions:

  1. replace throttle body (5 reports)
  2. not sure (3 reports)
Get notified about new defects, investigations, recalls & lawsuits for the 2015 Ford Flex:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad

This problem may be covered under warranty. Ask your Ford dealer.

problem #8

Jul 202016

Flex SEL 3.5L V6

  • Automatic transmission
  • 7,500 miles

I was pulling out into a busy road when the car began to hesitate. Luckily I was able to pull over safely on the shoulder of the road. I had the local dealer check out the issue but it was a small town we were vacationing in and they had no clue. My family was able to make it home while towing our trailer, however, we did lose power at least three times while driving on the highway.

Upon our return, I took the vehicle to the Ford dealer who diagnosed pretty quickly that the issue was the throttle body and it needed replacement.

- Mark L., Brighton, MI, US

problem #7

Mar 112017

Flex SEL

  • Automatic transmission
  • 9,000 miles

We were driving home from a hockey game with our children at night and our car died. We veered to the side and eventually got it started again. Car acts like it's running out of gas, if you push on the gas there is nothing. Light came on with a wrench saying see manual. This was the first time ever happening, and we chalked it up to a fluke and didn't take it straight to the dealer. Happened again 2 days later. Not something I'd ever expect from a car with about 9k miles.

- Margarete P., Battle Ground, WA, US

problem #6

Jul 022016

Flex SEL V6

  • Automatic transmission
  • 13,500 miles

We were traveling home from Alabama to Michigan 4th of July weekend of 2016. My teenage daughter and I had been in Alabama with another girl and her mom for a figure skating competition. We were on the freeway, which was under construction heading north and just shy of the Ohio border in Kentucky. Climbing up a mountain with no shoulder when my 2015 Flex completely lost power. I was unable to accelerate or do anything. Fortunately I was able to make it to the shoulder literally feet prior to there being no shoulder and only barriers on each side of the road. Traffic was heavy and I was going 75mph when the Flex became non-responsive. I made it to the shoulder and after sitting there for a couple of minutes with my hazards on decided to try and restart the vehicle. I was successful in making it to the next exit where I called roadside assistance. Since it was the holiday weekend all Ford repair shops were closed until the following Tuesday. The Flex was towed to the nearest Ford and the 4 of us had to stay over night in a hotel. The following morning I had to take a taxi to the car rental at the Airport in Ohio, drive back to the hotel, load up luggage, and skating supplies then drive back to Michigan. The Flex was fixed by replacing the throttle body and towed back to my home in Michigan the following Friday. After countless phone calls & emails, Ford to reimburse me for the $597.00 in expenses 6 weeks later. Although our holiday plans were ruined we were not injured Thank God!

The interesting thing is while in Alabama our friends 2016 Explorer had the same exact problem on July 1st and the throttle body had to be replaced. The 2016 Ford Mustang the coaches rented for the weekend also broke down 20 minutes after renting it and they had to be towed as well.

- vatral, Flat Rock, MI, US

problem #5

Oct 062016

Flex XL 3.2L

  • Automatic transmission
  • 6,000 miles

CAR STOPPED MOVING WHILE SPUTTERING AND SPITTING AND SEEMED LIKE THE A CARBORATOR WAS STICKY

I FOLLOWED ANOTHER PERSONS IDEA AND RESTARTED IT WHILE WAITING FOR THE TOW TRUCK, AND IT DID GO BACK TO NORMAL, BUT I TOWED IT IN TO FORD ANYWAYS. THE SERVICE WRITER KNEW EXACTLY WHAT IT WAS, THE THROTTLE BODY, SEEMS THAT ONE OF THE 20 GEARS HAD BROKEN AND HE SAID IT WAS COMMON AND THAT FORD WAS PROBABLY GOING TO RECALL THAT PART IT RAN AGAIN BECAUSE THE GEAR RESET, AND IT WOULD MOST LIKELY HAPPEN AGAIN. IF FORD KNOWS ABOUT THIS, WHY DON'T THEY RECALL IT.

- Larry L., Tujunga, CA, US

problem #4

Jun 302016

Flex SE

  • Automatic transmission
  • 12,752 miles

car lost power while acceleranting through intersection

Third time car has lost power and nothing can be found. I was turning across two lanes of oncoming traffic to get to my house and car stalled during acceleration. Had the car at the dealership this morning and nothing was found. They think it is the throttle body but can't change it without authorization from someone at Ford Motor Company. Service writer says he will call me when and if they get that authorization. .In the meantime I taking a risk on car stalling and causing an accident. I ask about just leaving the car and getting a loaner but they stated they had no loaner available this morning. I wish someone at Ford was half as willing to help me as they were to sell me the car. God forbid an accident that causes injury or death until the car is repaired. I sure I've got about enough evidence by now to substantiate a wrongful injury/death lawsuit.

- John H., Midland, NC, US

problem #3

Jul 132016

Flex Limited N3.5L

  • Automatic transmission
  • 9,800 miles

I just experienced a frightening problem with my new 2015 Ford Flex while on hwy 15 yesterday as it stalled while in the fast lane...I made it to shoulder under duress, and it did restart..however I found out TODAY from the Ford dealership that my engine in the 2015 Ford model is prone to this "Throttle Body" issue..And Ford HAS NOT recalled it nor are they admitting it...People will die because of this...Yes I am writing NTSA (National Transportation and Safety) and spreading the work...If you have a late model Ford with a big engine...beware. I can't believe I can even find this on a website below. Our car companies are disasters...They wont do anything unless forced...I hope this gets the ball rolling on this.

- Jeff L., San Diego, CA, US

problem #2

Jun 302016

Flex SE

  • Automatic transmission
  • 12,752 miles

I had the vehicle at the dealership earlier in the day and they could not find anything wrong. They placed a call to Ford Corporate for authorization to replace throttle body but told me to take the car and drive it. It made it back home 32 miles without any more problems. I took a lunch break and went to the grocery store for my wife and returning home car lost power turning across oncoming traffic. Stopped, set 4 way flashers, put car in Park, turned ignition switch off, removed key, waited a minute, put key back in, started car, shifted in Drive and made it back home. Later in the afternoon, the service writer at the dealership called and said Ford Corporate had called them back and refused to authorize repair without code being shown/readable.

What is my next step? Totally lost in this battle...

- John H., Midland, NC, US

problem #1

Jul 012016

Flex SE

  • Automatic transmission
  • 12,759 miles

car lost power at 45 mph on four lane highway

Driving car to the from the bank to the post office it suddenly lost power. I had to quickly find a place to get the car off the road, . Put shifter in Park, turned ignition switch off, removed key, waited a minute, placed key back in ignition switch, started the vehicle, put shifter in Drive and proceeded to the post office. Car ran ok from the post office until I got within sight of my driveway and lost power again. I pulled in the driveway and immediately called Ford Roadside Assistance to come pick the car up. I left the engine running as the service writer at the dealership had recommended the previous day. It took the wrecker driver 2 hours to get from Monroe, NC to Midland, NC approximately 30 miles. Then the wrecker driver said he could not tow the car with the engine running (against DOT rules and regulations) so the code was lost when the car ignition switch was turned off. When I got to the dealership with the wrecker driver, the service writer said he had good news that Ford had authorized replacement of the throttle body but the part was backordered until the 15th of July. I told the dealership to keep the car until it was properly repaired. The dealership did not have a loaner or offer to provide me with a rental but they did have someone give me a ride back home. I sat at home over the July 4th holiday with no transportation. Thanks Ford Motor Company! Your customer service definitely leaves a lot the be desired.

- John H., Midland, NC, US