10.0

really awful
Crashes / Fires:
3 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
100,543 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2004 Ford Freestar:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #162

Jun 012013

Freestar

  • 127,857 miles
The contact owns a 2004 Ford Freestar. The contact stated that while driving 65 mph, the engine rpms raced as the vehicle began to decelerate independently before stalling. The vehicle was towed to the dealer where the torque converter was replaced under NHTSA campaign id number: 12V006000 (power train). The failure was not corrected and the vehicle remained inoperable. The failure was reported to the manufacturer. The VIN was not available. The failure and current mileage was 127,857.

- Tiverton , RI, USA

problem #161

Dec 282009

Freestar 6-cyl

  • 64,858 miles
Purchased car in Nov 08. In Dec 09 had transmission rebuilt (remanufactured by Ford) in June of 2013 needs transmission again!! went in to Ford dealership and asked for all paperwork. Found out this will be the 4th total transmission in the life of my very well maintained car! warranty history stated Nov 07 overhauled transmission 43085 mi Dec 09 rebuilt remanufactured transmission 64858 mi June 2013 torque converter recall done 88658 mi dealership called Ford recall line, did not fix neutralizing problem with transmission. Ford stated it must be an internal transmission problem not covered by recall. So I called Ford Motor Company and they will not do anything!!!!!! recall the unsafe bad transmissions made by Ford Motor Company!!

- Marlborough, MA, USA

problem #160

Apr 242013

Freestar 6-cyl

  • 126,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that while driving approximately 35 mph, there was a sudden loss of motive power with no warning. The vehicle was towed to a dealer where it was diagnosed that the torque converter and the transmission pump needed to be replaced. The manufacturer was notified of the failure and stated that the vehicle was included in NHTSA campaign number: 12V006000 (power train) but the repairs did not include the transmission pump. The vehicle was repaired. The approximate failure and current mileage was 126,000.

- Millburry , MA, USA

problem #159

Jun 142013

Freestar 6-cyl

  • 105,000 miles
Recently had the transmission torque converter changed under recall. Today it was running rough, and would stall out. It was a dangerous situation as I was in heavy traffic at the time. It seems that this problem. Has happened to many other owners of the same car.

- Plattsburgh, NY, USA

problem #158

May 162013

Freestar 6-cyl

  • 141,625 miles
Was going to accelerate and when I did the vehicle just stopped going, the vehicle did stay on no lights no warning I coasted to side of road. Stopped then tried to go again and the transmission would not engage. Tried all the gears and nothing would engage had to call tow truck to come get it now waiting on mechanic to tell me what is going on!

- Bluffton, IN, USA

problem #157

May 312012

Freestar 6-cyl

  • 146,000 miles
My van would not go in reverse, when it finally did it kept dying. Took to Ford dealership the problem was the computer brain cost 1100. 2days later the exact same thing. The problem is sudden leaving U stranded with no warnings.

- Sheridan, IN, USA

problem #156

May 012013

Freestar 6-cyl

  • 170,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that the transmission would sporadically slip and the vehicle would stall sporadically. The contact received notification of NHTSA campaign id number: 12V006000 (power train) and took the vehicle to the dealer for the fulfillment of the recall service. The torque converter was replaced however, the repair did not correct the failure. The dealer stated that the transmission fluid was burned and the gears were affected by the failure. The vehicle was not repaired a second time to correct the initial failure. The current mileage was 170,000 and the failure mileage was unknown.

- Hertford, NC, USA

problem #155

Sep 052012

Freestar 6-cyl

  • 152,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that after starting the vehicle he was unable to shift out of park. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 152,000 and the current mileage was 158,000.

- Fulton , NY, USA

problem #154

Apr 182013

Freestar 6-cyl

  • 125,000 miles
My wife was driving kids to school on the highway and without warning the car vibrated excessively and died. There were no injuries although all were very shaken. I had the vehicle towed to jackson Ford where there was a recall on the torque converter. Jackson replaced the torque converter and test drove the vehicle. They contacted me to tell me that the recall work was complete and that they had another repair for a cam positioner to do but they had to order the part. The next day I was informed the part had came in but as they were pulling the vehicle in the shop it lost forward movement again. I asked them if they were going to repair this and I was told that they thought it was an internal issue and it was not their responsibility. If I wanted it repaired it would cost $3800. I contacted Ford Motor Company and their representative also said that the torque converter was what was recalled not any internal issues with the transmission. Ford Motor Company also told me that any further repair would be my responsibility. My argument was that the vehicle loosing power while driving at highway speeds and vibrating aggressively is what most likely caused any other damage. Ford Motor Company and the jackson Ford dealership disagree.

- Latham, IL, USA

problem #153

Apr 192013

Freestar 6-cyl

  • 139,369 miles
Traveling at 55 mph, vehicle suddenly lost forward motive power in traffic. Vehicle would not shift into reverse or drive. Vehicle was stalled in neutral. Had to shut off the vehicle and restart after several minutes. Drive engaged for two minutes, then lost power again. Vehicle had to be towed to Ford Motor Company where the torque converter was replaced per recall. Vehicle will still not engage in forward or reverse. Ford technicians said they are unsure of the problem, that the recalled part should have fixed the issue.

- Pine Grove, LA, USA

problem #152

Apr 082013

Freestar 6-cyl

  • 184,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that while driving 10 mph, the transmission became seized in neutral. The vehicle was towed to the dealer. The technician confirmed that the failure specified on NHTSA campaign number: 12V006000 (power train) was not the problem the vehicle was experiencing and was unable to diagnosed the failure. The manufacturer was made aware of the failure but did not offer any assistance. The vehicle was not repaired. The failure and current mileage was 184,000.

- Hurley , NY, USA

problem #151

Sep 032012

Freestar 6-cyl

  • 100,000 miles
Had the recall work done on the torque converter end of August beginning of September 2012, upon return of vehicle have had nothing but problems. Last Thursday April 4 the vehicle suddenly lost power while going through an intersection. Friday did the same thing 3 times in less than 20 minutes of driving. Replaced alternator, belt tensioner and belt. Mechanic asked what it did, then said it might be the torque converter. He checked power steering, and water pump they are fine. Not sure how a part less than year old could go bad. When my vehicle went in for recall was perfectly fine, since it's return is has been running horrible and nothing seems to really fix it.

- Aurora, IL, USA

problem #150

Mar 182013

Freestar 6-cyl

  • 90,000 miles
This is the fourth time power train control module has gone out during rain event. This time was on a highway traveling at 45mph with passengers. The result was intermittent engine shutdown, loss of steering, and forward motion. This module has been replaced 3 other times. Two times in 2011, and two months ago in 2013.

- Wilmington, DE, USA

problem #149

Sep 012012

Freestar

  • 194,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that he received notification of NHTSA campaign id number 12V006000 (power train) and took the vehicle to the dealer for the completion of recall repairs. The dealer performed a diagnostic test and advised that the recalled component had been repaired. One month later, the vehicle became hesitate between shifting gears. The manufacturer was contacted and offered no assistance. The failure mileage was unknown. The current mileage was approximately 194,000. The VIN was unavailable.

- West Bloomfield , MI, USA

problem #148

Nov 262012

Freestar 6-cyl

  • 103,000 miles
Power train:automatic transmission:control module (tcm, PCM) vehicle speed control the PCM shorted out because it got wet through the cover of the hood. This appears to be a relatively wide-spread problem and if not addressed and repaired correctly, it could happen again.

- Hurricane, WV, USA

problem #147

Mar 012013

Freestar

  • 155,452 miles
The contact owns a 2004 Ford Freestar. The vehicle was included in and repaired under NHTSA campaign id number: 12V006000 (power train). The contact stated that after the repair was performed while driving approximately 35 mph, she heard a loud rattling noise. The contact inspected the vehicle and noticed transmission fluid was leaking. The vehicle was towed to the dealer for diagnosis. The technician stated that the torque converter had caused damage to the transmission. The transmission would have to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 155,452.

- Hampton, GA, USA

problem #146

Jan 102013

Freestar

  • 165,000 miles
Afte rparking van nose in, attempted to reverse with no response from vehicle after multiple attempts to back up was finally able to reverse very slowly with minimal power. When placed in drive took several attempts at acceleration to move forward. Transmission fluid checked by myself and advance auto parts employee and found to be at proper fluid level.drove vehicle 30 miles when it cut off completely, was able to get vehicle to side of road(it was raining heavily and foggy as well). Was again able to get van going and made it another 15 miles before it cut off on me again and was again difficult to take off and required once again multiple attempts to get it moving. Finally made it another 5 miles home and parked vehicle. Had received notice 2 months earlier from Ford re a recall related to torque converter. Mechanic at magic city Ford in roanoke, va. Said problem with my transmission had nothing to do with torque converter without driving or working on vehicle.

- Salem, VA, USA

problem #145

Jan 072013

Freestar 6-cyl

  • 57,000 miles
Car lurched forward at a stop. After that check engine light came on. Further diagnoses by Ford indicated transmission was damaged. This is 5 months after torque converter was replaced as part of a recall. Obviously transmission was damaged due to faulty torque converter. Lots of people on-line reporting similar incidents.

- South Colby, WA, USA

problem #144

Jan 032013

Freestar 6-cyl

  • 150,000 miles
I had my van in park while I dropped my kids off to the sitter..came back out the van had died..I tried to start and it would not even turn. Though maybe battery..put a knew one in and still nothing. Had to have towed to a shop and they said it was the PCM where it was corroded due to water leaking in. A total of a little over $1200 for part and labor. Very lucky I was parked and not driving at the time when the vehicle died. This part needs to be recalled. There is a flaw in the design that is allowing water to get into the PCM and causing it to go bad. There have been numerous complaints about the same part with other owners.

- Louisville, KY, USA

problem #143

Dec 172012

Freestar 6-cyl

  • 117,000 miles
The PCM internal computer is crashed and cause the veh to run poorly and not start, drained batter, etc - this is an issue with a lot of 2004 Freestars as I read online and was told to submit the info so that maybe they will do a recall and get this fixed. Thank god it did not happen while driving.

- Houston, TX, USA

Read the next 20 complaints »