really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
91,068 miles

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« Read the previous 20 complaints

problem #10

Mar 202010


  • 98,700 miles
Purchased this 2004 Ford Freestar 6 months ago with 98,000 miles on it from oak motors on w. 3th street in indianapolis. Every time it rains, the vehicle stopped on me. Finally, I suggested that this dealership take the vehicle to a Ford dealer to diagnose the problem as the selling dealership did not know how. I also suggested my fear in going through a car wash. The Ford dealer takes the car through a car wash and determines it is the #1 and #3 coil pack, plugs and wires. While trying to take the vehicle back in for the repair after haggling with the selling dealer about who should pay, the vehicle demonstrated what seemed like transmission failure. The selling dealership today told me that a transmission specialist informed them today that it is not a transmission problem but they think it is a problem with the van's computer system. It will not go forward or backwards but it is not a transmission problem. Also, every time it rains, the breaks squeak but when the weather is dry, breaks demonstrate no problem. Almost phantom problems. Please help. Ongoing problem since less than 30 days after purchase date of 9/31/2009.

- Indianapolis, IN, USA

problem #9

Jun 102005


  • 100 miles
For the first 16 months of ownership my Ford 2004 Freestar sel was in the shop 15 times for electrical failures. Even the dealership tried to get the van returned under the lemon law and Ford refused. I had also complained about vibration at highway speeds, and told all was normal until I demanded they check the front brake and then was told they were bad. At about 65,000 miles my transmission suddenly and without any warning went out. I was just leaving the intersection and fortunately I was not rear ended. Now just last month, December 2009 it was discovered my right rear brake caliber has been dragging for some time as the inside brake pad was worn down to the metal. Left side was fine.

- Grayslake, IL, USA

problem #8

Jan 102007


  • 30,000 miles
Electrical system had to be replace, Ford said it was a design flaw.

- Petersburg, NJ, USA

problem #7

Dec 032009


  • 135,000 miles
Vehicle purchased used with 62,000 miles in May 2006. Frequent & random dash warning lights coming on & off for no reason--including transaxle, brake, emissions system light, etc. Radio will turn on & off without the keys in the vehicle. Mechanic says that there was some moisture in PCM & that PCM does not look original. Vehicle has lost power without warning while driving several times & then 'recovered' with no warning lights on. Transmission 'went' in driveway without warning. Needed approx. $1500 in repairs to transmission. Mechanic says failing part includes pump shaft & veins. Also reconditioned pump slide & seals.

- North East, PA, USA

problem #6

Oct 022009


  • 70,000 miles
Engine stalling, electrical problems, traction control system disengages, and cruise control will not engage. All problems are intermittent and occur during or after rain. Problems linked to PCM water intrusion. Today entire electrical system failure.

- Franklin, TN, USA

problem #5

Apr 042009


  • 58,000 miles
The contact owns a 2004 Ford Freestar. While driving approximately 35 mph on normal road conditions, the idle speed increased and the vehicle accelerated unexpectedly. Suddenly, the vehicle stalled. The engine restarted and resumed normal operation. In addition, the vehicle failed to operate intermittently when shifted into reverse. The engine warning light illuminated on the instrument panel and remained lit until the engine was turned off. The vehicle was taken to an authorized dealer for inspection and they stated that water was leaking from the front windshield, which damaged the computerized system. The vehicle was repaired. On a separate occasion, the vehicle was taken to an authorized dealer and independent mechanic for identical failures. The vehicle is in the process of being repaired. The failure and current mileages were 58,000.

- Milddletown, DE, USA

problem #4

Aug 052005


  • 250 miles
The contact owns a 2004 Ford Freestar. The contact started the ignition and placed the gear shifter into drive. The engine began to rev and the transmission immediately locked up. The contact had to make several attempts before the vehicle would operate. The vehicle was towed to an authorized dealer for diagnostic testing. The technician repaired the vehicle. In addition, the rear brake assembly failed, which was not covered under the warranty. The vehicle was taken to an independent mechanic for repairs. On a separate occasion, the vehicle was taken to an authorized dealer for identical failures. The vehicle also experienced electrical failures relating to the exterior lighting. The technician recommended that the transmission be rebuilt or replaced. The vehicle has not been repaired. The failure mileage was 250 and current mileage was 52,000.

- Fort Meade, MD, USA

problem #3

Jan 182008


  • 44,000 miles
We own a 2004 Freestar that has had the transmission replaced in Feb 2008 with less than 43,000 miles on it. In July 2008 we spend $450 on repairing part of the breaking system, and this week the van would not go into reverse and did not have any pull to it when it finally did after several attempts. Once I got out of the parking space, I got an estimate of a block and onto a busy highway, only to have the van stall on me, almost causing a wreck. The dealership and Ford paid for the transmission to be replaced, we paid for the caliper, drum, rotor, and break pad to be replaced on the front driver side brake. When having the van checked out this week, we were told yesterday that they did diagnostics on it, and the only thing that came back was a cam sensor and that there was probably moisture involved that would cause the stalling. Nothing was repaired, and this could happen again, esp during the winter months, when winter driving is already dangerous. There is also an issue with the track control. It works most of the time but not all of the time. The light comes on at least 2 time per month. The reason can't be found for it. Ford needs to be made to do recalls on these vans for the safety of the owners.

- Tell City, IN, USA

problem #2

Dec 152008


  • 100,000 miles
I can not believer the number of complaints on the internet about the Ford Freestar's malfunction! there are 430 messages on edmunds.com alone on the one subject, but yet nothing has been done about it. If we want the workers in the U.S. car industry to have jobs, then they should resolve the issues and make their customers happy!!

- Westerville, OH, USA

problem #1

Dec 262006

Freestar 6-cyl

  • Automatic transmission
  • 26,200 miles
Wife's van. Reported that in cold weather it would start hard. Recently while driving to work it bucked several times. Was able to get to work. Informed me of the problem where I went to check van. It wouldn't start after 5 attempts, then it started up but was a hard start. At the same time check engine light came on. Decided to tow it to dealer. Flat bed came but couldn't get to van. To assist in positioning van for flatbed; van started on first try but now when it was put into gear, it didn't move. Either forward or reverse. We pushed it into position. Took to dealer where now it went into gear to offload it from flat bed. Dealer stated when they depressed the brake, all dash lights lit up. Stated it was a dead short they had to trace the wiring. Received call 2 days later, dealer telling me they have to drop the transmission. Which they did, I saw it on a stand, stripped of all inner components. Was told since it's under warranty (26,000 miles), they are going to replace everything that looks remotely wrong. Been a week and still waiting for answers.

- Bluffton, SC, USA