3 weeks ago my family and I was almost killed by a semi-truck on the highway our vehicle just gave out in the middle of the highway I then started doing research on my vehicle I then reported the vehicle to the safety vehicle complaint and was contacted by a staffing took my vehicle to the said place in el paso tx case Ford my vehicle has been detained for over 2weeks the gentle men [xxx] a worker of casa Ford has been very rude and reluctant to actually service my vehicle he said the vehicle wouldn't fail at some point it finally failed I also just purchased a new battery I just bought a week prior to the accident and [xxx] said the battery I had was no good which is not true and charged me 200 for a new battery I feel that casa Ford is not trying to resolve the issue with my vehicle I'm disabled and my children as well the said he doesn't know what is wrong that it may be the transmission but something is broken and not showing up what can our family legally do we have no vehicle 7000 down the drain pl information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- El Paso, TX, USA

I had just turned onto mebane street when the car just stopped dead. I steered it off of the road, put it in park and exited the vehicle. I waited a while and tried to start it again. It started and then sputtered and died. I called a tow truck and the driver tried to start it and it did the same thing for him. He stated it was either the fuel pump or fuel filter.

- Burlington, NC, USA

The contact owns a 2005 Ford Freestar. While refueling the vehicle, fuel ejected out of the vehicle. The vehicle was taken to an independent mechanic. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was not notified of the failure. The failure mileage was 120,000.

- Ravenden, AR, USA

On christmas eve 2014 I got into my recently purchased 2005 Ford Freestar minivan to run a short errand. After starting my Freestar I put it in reverse but the vehicle would not move. I tried all the forward gears with the same result, the vehicle would not move. The engine RPM's would go up but no movement. I turned the vehicle engine off and on several time with the same results each time. I had to wait till the day after christmas to contact my local Ford dealership service department and describe my problem. They looked up my VIN number and said that all recalls on my vehicle had been done including the torque converter recall. I then had my Freestar towed to the dealership to investigate the problem. Upon investigation it was determined that water had gotten into my powertrain control module, and that is what was causing the problem. They removed the module and dried it and the connector out then reinstalled it and sealed it. After reinstalling the module they then started the vehicle and were able to shift the vehicle into all the gears and get the transmission to fully function, but now there was a service engine light on. The vehicle now would not idle properly and had a hesitation when trying to accelerate. It was determined after further checks that there were fuel codes coming up and that they were related to the PCM getting wet. It was determined that the powertrain control module (which Ford no longer manufactures) would need to be replaced. To fix the problem it would be a cost of $1000 for a re-manufactured module and reprogramming in addition to the $650 that had already been incurred for the work that had been done so far. Note there had been no problems or issues or engine codes on this vehicle till this problem occurred other than a problem one night with the power door locks not working, which corrected itself after restarting the vehicle.

- Elizabethtown, PA, USA

Driving down the road in heavy traffic, without warning suddenly had no power, at 40mph, put it in neutral and restarted only to die again 3 more times. I thought I was out of gas but the gage said 1/8th of a tank. Pulled off the road and had friends bring gas. Started up fine and drove maybe a block when it started sputtering and bucking. The check engine idiot light came on so I pulled over again. I reset the battery connection and light went off. I pulled off to drive around in the parking lot and it died when I cranked the wheel turning every corner. Started again, this time it was hard to turn over, and it sputtered and the transaxle idiot light started flashing, the radio came on by itself and the eve player ejected. Interior lights were on but switch was turned off. Checked the tranny fluid, it looked a little low in the dark(midnight) so put in half a quart. Light went out but the van refused to go forward. I dropped it manually into 1st and it slowly moved. Parked it and tried other gears, all unresponsive but when shifting into neutral the engine jumped and the rpms revved up to 3000!! afraid it would jump into gear and run over my friend, I cut off the ignition while in neutral. I waited until midnight for no traffic, then drove the van home, keeping the emergency flashers on. Was able to travel about 25 feet per restart, each time the van would die when speed exceeded 15mph or 2000rpms. Took an hour to get the 1.5 miles home. This van had just gotten a full service oil change/lube/filter service and I had the transmission serviced at sears upon purchasing it just 6 months ago and had no other issues at all. Upon researching, this is a known issue that Ford published but refuses to fix/recall. There is a recall on my van's torque converter, this is a serious safety issue and a major defect that will get someone killed or serious injured.

- Federal Way, WA, USA