10.0
really awful- Crashes / Fires:
- 38 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 92,383 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
After hitting a piece of ice the ABS system kicked in and did what it was suppose to do, however since this happen my brake pedal continues to go's to the floor barely stopping my vehicle, there are no lights on to indicate any problem, but something is wrong as brake pedal should not be that soft and go to the floor. I looked this up to see if there are any issues with other Ford Fusion and found that it is a problem with many Ford Fusion, isn't this a serious safety concern, my brakes go to the floor and there is no light to indicate there is a problem with the braking system when obviously there is or my pedal wouldn't be going to the floor.
- Oskaloosa, IA, USA
I have brand new brakes and rotors on. A few weeks ago on a snowy day I had to engage the ABS system. After that I have a very soft spongy brake feel to my brakes. It is taking full engaging of brakes to come to a complete stop now. I don't feel like the car is safe.
- Plainfield, IL, USA
Car lost braking pressure when driving in snow/icy conditions in second week of January 2018. Took it to mechanic who diagnosed faulty ABS hcu, but somehow "reset" the system when working to diagnose the problem and consequently chose not to replace the unit. Drove without any braking issues until driving again recently in snow/icy conditions, and same problem reoccurred. Unpredictable, reduced braking continuing in all surface conditions and speeds several days after problem was reintroduced. Pedal can travel nearly to the floor with decreased stopping power, but pumping the brakes can sometimes temporarily reintroduce normal brake pedal "travel." Problem apparently kicks in when ABS is activated but persists afterward.
- Midlothian, VA, USA
After an ABS situation when slowing on a slick roadway the brake pedal drops nearly to the floor dangerously reducing braking pressure increasing stop time. I do not feel safe driving this vehicle.
- Le Roy, IL, USA
The brakes suddenly became soft and the brake pedal travelled almost to the floor before stopping the vehicle. This occurred while slowing for an intersection on a wet road. It didn't feel like the ABS system activated properly. The brakes remained soft after that and are not working properly.
- West Bountiful, UT, USA
During normal vehicle operation, the ABS randomly turns on and off while driving, severely limiting my ability to successfully deploy the brakes and bring the vehicle to a stop. This began happening out of the blue 5 days ago. Road conditions don't seem to be a factor. It is occurring in wet and dry conditions and on both paved and rough roads.
- Riverton, IL, USA
After driving on slippery roads on a city street, the brake pedal became soft and we could not stop. We had to pump the brakes many times. The local Ford dealership says the ABS hcu has failed.
- Sioux Falls, SD, USA
The contact owns a 2009 Ford Fusion. While driving 25 mph, the brake pedal was depressed and took an extended amount of time to stop the vehicle. The contact stated that the brake pedal traveled to the floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS pump and brake master cylinder needed to be replaced and followed up by a brake fluid flush. The vehicle was not repaired. The dealer and manufacturer were not contacted. The approximate failure mileage was 144,000.
- Chester, VA, USA
My wife braked abruptly on the highway and afterward, noticed that the brake pedal would go to the floor before she could stop. She said it seemed like the pedal had lost all function.
- Arlington, VA, USA
Brake pedal fell to the floor after ABS initiated (skid on ice). Requires significant force to stop vehicle. Brake fluid is full and master cylinder is not compromised
- Elmwood Park, IL, USA
I have owned my car since 2009, when it was purchased new. It is services on regular intervals. Recently, and for the first time, I had to aggressively brake to avoid a collision on a blind corner during travel on a highway. The ABS kicked in do to wet, slick road conditions. Since then, my brakes have been soft and require me to nearly fully depress to safely stop. This is very concerning, and appears to be a common response to ABS activation in this vehicle.
- Stafford, VA, USA
After braking when the ABS was activated there is a loss of pressure in the car's brake pedal, which forces the driver to press much harder on the pedal to bring it to a stop. The brake pedal gets very "soft" and goes to the floor. This problem does not occur all the time but always occur after the ABS has been activated. This has happened on several other occasions but this is the first I have reported it.
- Marion, IN, USA
The brake pedal has become soft or squishy and I must push it harder for the car to stop. This started after I hit the brakes while it was raining. My car slid but eventually came to a stop as I manuevered around a stopped car. I was driving on a highway at the time and the traffic came to a stop because of an accident ahead. This soft brake pedal has happened in the past after braking on bumpy roads or in the snow. The firmness of the brake pedal has come back in all previous occasions but has not yet in over a week in this current situation.
- Baltimore, MD, USA
As I was driving (in motion) after going over rough pavement the brakes completely went to the floor. There was a small amount of braking effectiveness but it was very dangerous and I had to pull over. I was going to call a tow truck but after I turned the car off and turned it back on the brakes had power again.
- Westfield, IN, USA
While braking and making a right turn, the break pedal suddenly lost pressure preventing the breaks from working properly. I rolled past the corner, this was a near accident. I lifted my foot pumping the breaks, it didn't change the pressure. I had to put my foot at least 80% of the way down to the floor to stop. This lasted about 12 hours. I took it in and was informed it was a common problem in the ABS system and that it will come and go. This is very dangerous and may have already caused accidents but because the problem comes and goes it's hard to find it. Please fix this problem Ford!
- Bay City, MI, USA
Brakes fail and go to floor randomly despite repairing every known part associated with brake failure. I have been forced to drive onto the road shoulder twice this week.
- Jacksonville, NC, USA
This has happened twice now with a month between incidences. I stopped on a downward slope on a city/town street, and then the brakes let go a little and we're soft the rest of my drive. The second time I heard and felt a vibration as the brakes stopped holding and I had to press harder. Both times the brakes have eventually returned to normal, two hours later the first time and 24 hours later the second. My mechanic believes this sounds like the antilock brake system. This is concerning because though it is fine now, I don't know where or when the brakes will stop being effective. I do a lot of driving and I live in a hilly part of the country that gets snow in the winters. I need to be able to trust my car brakes will not give out on me all of a sudden.
- Fiskdale, MA, USA
Problem with brakes, spongie, going to the floor even after I replaced brakes rotors and calipers the whole way around the vehicle. Does not happen all the time only 50,000 miles on the vehicle. Mechanic told us nothing was wrong. But why does it continue to happen. This is unsafe and I have almost been involved in 2 accidents due to brakes failing. How do I get this fixed and how can I have this taken care of. It is worse when it is wet or raining out. All of a sudden brakes go to floor and you are unable to stop even when pumping the brakes.
- Dover, PA, USA
After the anti-lock brake feature has engaged, on subsequent stops the brake pedal will be very soft. I will have to pump the brake pedal in order to stop the car. When the car is turned off and sits for a period of time (hour or more) the pedal usually returns to normal. I have owned the car for 7 years, this has occurred on several occasions, the latest was 10/27/2018.
- Midland Park, NJ, USA
- Hopewell, VA, USA