10.0

really awful
Crashes / Fires:
45 / 2
Injuries / Deaths:
13 / 1
Average Mileage:
69,780 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2012 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #844

Oct 162019

Fusion

  • 81,000 miles
Last week I received a recall for the airbags on my vehicle. Before I called for an appointment, I checked the recall on line and noticed the steering is also being recalled. Two days later while driving, lights started going off on my dashboard. The steering and tsc lights were blinking and ringing. I had no idea what to do! I read the dashboard which said check my power steering fluid, ther is no fluid well"?" I called my Ford dealer and was told ' we will fix the airbag, but have no idea about the steering issues, my car has no recall for that' I told them I was looking right at the recall notice, and since I wasn't notified, they can't fix it. I told her I cannot drive the vehicle that the car won't steer, she told me to have it towed in. I have purchased a 1990 Bronco I, a 1999 Ford Ranger and a 2007 escape from this same dealer. These vehicles have as follows: 660K,588K and 290K miles on them. My Ranger still has the original muffler. Is this the way I should be treated. If the car has been recalled for steering, which you can easily see from the tire wear, than why doesn't Ford stand up and repair it, since there is a recall. I could fix it myself, but Ford has blocked the computer usage, do I need to bypass that also. I'm a simple man who loves his Ford. I brag constantly about my vehicles. I brag constantly about my dealer. I feel betrayed!!!

- Bushkill, PA, USA

problem #843

Oct 142019

Fusion

  • 71,000 miles
Power steering stopped working. Warning appeared on dash stating: "service power steering pump now."

- Los Angeles, CA, USA

problem #842

Oct 052019

Fusion

  • 135,000 miles
My power steering all of a sudden stopped working. Parked it for the day and when I later returned to my car, the wheel was very hard to turn. The cost of repair is too expensive. Not happy about this at all. I see there was a recall previously for this problem with only a certain model of the Fusion and many different modes of Fusion have been affected by this problem. A recall needs to be taken into affect for this problem! you have many unhappy customers!!

- Saint Johnsville, NY, USA

problem #841

Oct 052019

Fusion

  • 104,000 miles
The contact owns a 2012 Ford Fusion. When the vehicle was started, the power steering and advancetrac warning indicators illuminated. An independent mechanic confirmed that the rack and pinion needed to be replaced. Cogswell motors (1900 E main St, russellville, ar 72801, (479) 968-2665) was contacted and referred the contact to the manufacturer who then referred the contact to NHTSA. The failure mileage was 104,000.

- Dardanelle, AR, USA

problem #840

Aug 202019

Fusion

  • 76,000 miles
Steering wheel play and metal nocking stationary

- North Olmsted, OH, USA

problem #839

Sep 202019

Fusion

  • 79,000 miles
The contact owns a 2012 Ford Fusion. While driving 30 mph, the steering wheel became difficult to turn and the power steering and service advancetrac warning indicators illuminated. The contact was able to drive safely to her residence. After turning off the ignition, the steering wheel became still and was unable to turn. The vehicle was unable to be driven. The contact associated the failure with NHTSA campaign number: 15V340000 (steering). The vehicle was towed to chenoweth Ford Inc (located at 1564 E pike St, clarksburg, wv 26301, (800) 344-1108) where it was diagnosed that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 79,000.

- West Milford, WV, USA

problem #838

Sep 242019

Fusion

  • 91,695 miles
Power steering assist fault came on, steering became very difficult while backing

- Ashtabula, OH, USA

problem #837

Jan 012019

Fusion

  • 86,000 miles
The contact owns a 2012 Ford Fusion. While the contact's mother-in-law was driving at low speeds, the steering wheel became difficult to turn and the check power steering assist warning indicator illuminated. The vehicle was taken to doenges Ford (1901 SE Washington blvd, bartlesville, ok 74006, (918) 333-0900), but was not diagnosed or repaired. The vehicle was taken to an independent mechanic who stated that the power steering module needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and confirmed that the VIN was excluded from NHTSA campaign number: 15V340000 (steering). The contact stated that the failure was similar to the recall. The failure mileage was 86,000.

- Dewey, OK, USA

problem #836

Sep 172019

Fusion

  • miles
The contact owns a 2012 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 15V340000 (steering). The vehicle was taken to titus-will Ford (3606 S sprague ave, Tacoma, wa 98409, (253) 475-4151) and the contact was informed that the repairs would cost $1,500. The dealer stated that the repairs were different than what was listed in the recall. The manufacturer was not notified. The contact had not experienced a failure.

- Tacoma, WA, USA

problem #835

Aug 182019

Fusion

  • 107,000 miles
I was driving at highway speeds and the service advancetrac message appeared and the traction control light came on. I quickly noticed I had no power steering. I pulled over and did some quick research and come to find out that there had been other recalls for this problem with other vehicles but mine was not included in this recall but it was for the same problem and the same parts (rack and pinion).

- Duluth, MN, USA

problem #834

Oct 052015

Fusion

  • 50,000 miles
Takata inflators have 2012 Ford fuisn bot at hansel Ford santarosa ca. Power stearing went out and they charged me 800 dollars to fix.then found out it was a recall is that legal ? now we have the air bag recall they keep beating around the bush saying don't have part to fix.do I have to pay for this recall to have owned five Ford's in the past was a good customer really feel screwed by Ford always owned domestic cars think I'll go Toyota not a happy customer.

- Annapolis, CA, USA

problem #833

Jul 142019

Fusion

  • 12,000 miles
The contact owns a 2012 Ford Fusion. While driving approximately 50 mph, the power steering suddenly failed and the power steering warning indicator illuminated. The contact stated that they were able to pull the vehicle to the side of the road. The vehicle was towed to an independent mechanic who diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. The contact called robbie roberson Ford (located at 2825 memorial dr, waycross, ga 31503, 912-283-3131) and was informed that the warning indicator meant that the power steering failed. The vehicle was not taken to the dealer for repair. The manufacturer was not informed of the failure. The approximate failure mileage was 120,000.

- Waycross, GA, USA

problem #832

Sep 032019

Fusion

  • miles
The contact owns a 2012 Ford Fusion. While driving 60 mph, the power steering warning indicator illuminated and the power assist failed to operate. The vehicle was towed to an independent mechanic who stated that the failure was related to a recall. The vehicle was then towed to len stoler Ford (11275 reisterstown rd, owings mills, md 21117, 410-356-7000) where it was discovered that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure and provided the same information as the dealer. The contact was referred to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

- Woodstock, MD, USA

problem #831

Sep 072019

Fusion

  • 289,000 miles
Power steering failure /service advancetrace

- Oxford, MS, USA

problem #830

Sep 032019

Fusion

  • miles
My car was getting harder and harder to turn.now the power steering has went out and its almost impossible to turn.

- Huntington, TX, USA

problem #829

Sep 082019

Fusion

  • 107,000 miles
Power steering failure. Power steering goes out while driving. Shutting off the car and restarting it seems to fix it. It's happened at least 10 times to my vehicle in the past 3 months. A recall was issued for my year/model for this issue but Ford says my car isnt covered because it was made 1 month after affected vehicles.

- Lantana, FL, USA

problem #828

Sep 052019

Fusion

  • 93,400 miles
The contact owns a 2012 Ford Fusion. While driving 15 mph, the vehicle's power assist failed to operate as needed while making a turn and the power steering assist fault warning indicator illuminated. The contact was able to drive the vehicle home as the failure persisted. The contact called ron alpen Ford (1207 N columbus St, West Liberty, ia 52776, 319-627-2958) and was informed that the power steering should return to normal when the vehicle was restarted. The dealer informed the contact to bring them the vehicle. While driving to the dealer, the failure recurred. The contact was able to arrive at the dealer where they confirmed the power assist failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure and also stated that the vehicle was not included in the recall. The contact was referred by the manufacturer to contact NHTSA. The vehicle was not repaired. The failure mileage was 93,400.

- West Liberty, IA, USA

problem #827

Sep 022019

Fusion

  • 144,000 miles
The contact owns a 2012 Ford Fusion. While driving approximately 25 mph, the steering lost power and "service power steering now" and the advancetrac indicators illuminated. The contact called three different dealers, including bill currie Ford at 813-872-5555 (located at 5815 N dale mabry hwy, tampa, fl 33614) and was informed that there was no recall. The contact took the vehicle to an independent mechanic who diagnosed that the power steering motor failed and needed to be replaced (code P07ae). The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 144,000.

- Tampa, FL, USA

problem #826

Aug 272019

Fusion

  • 260,000 miles
The contact owns a 2012 Ford Fusion. While driving 40 mph, the steering wheel became difficult to turn, the power steering fault message was displayed, and there was an abnormal chiming noise. The vehicle was taken to an independent mechanic who stated that the steering sector was inoperable. The vehicle was towed to tuscaloosa Ford (5801 mcfarland blvd E, tuscaloosa, al 35405, (205) 304-0719) where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 260,000.

- Northport, AL, USA

problem #825

Aug 272019

Fusion

  • 150,000 miles
Steering assist error and advancetrac error; steering failed upon starting the car and unable to safely drive.

- Buford, GA, USA

Read the next 20 complaints »