10.0
really awful- Crashes / Fires:
- 3 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 35,292 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving on the road the trunk opens up by itself. The Ford dealership continues to be unable to fix the issue and it has happened several times.
- Austin, TX, USA
I have a silver 2016 ford fusion the problem is the latching from driver door and rear right side door. I take very good care of my cars for this to happen twice is not my doings but the car. I was off to do some errands I opened my driver side door I got in and closed the door and it shut completely I started to drive off I came to a stop where I was turning right, when I turned right my door opened and I almost crash to a car that was coming straight. I fixed the door latch then a couple weeks later the same thing happens to the rear right side door thankfully there was no car or objects near me i could have crashed into.
- Bakersfield , CA, USA
The APIM on my 2016 Ford Fusion Energy is, as per the local Ford dealership service department, refusing to take software updates provided by Ford rendering the instrument control cluster inoperative on an intermittent basis. This means that at the least from my personal experience the backup camera (to me, a safety issue), radio (inconvenience), navigation (inconvenience), bluetooth/phone (dialing, hands free - to me, can be a safety issue), and some climate/HVAC functions (inconvenience), do not work. I do not know if the collision avoidance system is also affected. Please see NHTSA Campaign Number: 15V406000 for similar issues for different Ford models. The question here is that Ford is offering a software update for free, but the software as written is not capable of updating the APIM in my car. If Ford agreed to fix an earlier APIM problem with other models with a free software update, and the software update does not install properly on Ford equipment rendering useless safety-related functions, does the consumer then have to pay for the fix? I have asked the service department at the dealership to provide me with the module. I confirmed with national Ford Customer Service that Ford is unwilling to offer any support for parts (about $700) and/or labor (about $600) for a version of the APIM that will take the software update as written (we hope). I did attempt Ford's instructions for updating software and was not successful; the dealer confirmed that their efforts to update the software after several tries were not successful either. I attach a photo of the first error message received when the problem started. Please see other NHTSA complaints that appear to be related, although I do not know if software updates worked in those instances - 11321932, 11300724, and 11052887. Please also see the comments on Ford APIM issues from customers posted on the following website: https://www.vehiclehistory.com/articles/ford-apim-recalls-you-need-to-know-about
- San Carlos, CA, USA
Over the last few months, the trunk has been opening randomly - this has happened while parked in the driveway, reversing out of the driveway and also while driving. Sometimes when I close the trunk, it stays shut. Other times, it just pops back open and I can hear to mechanism whirring to unlatch.
- North Scituate, RI, USA
All the exterior lights went out. None of them will come on.
- Ridgely , MD, USA
Soon after purchasing this vehicle the Bluetooth and phone links quit working. I researched and found an abundance of complaints regarding this issue. After contacting dealer and manufacturer I was basically told tough luck on this $1100 repair. In my opinion this is a safety issue since not being able to talk hands free can increase driver distraction. Furthermore; several states have enacted laws against hand held phone calls. Since this is an advertised feature, Ford should step up and correct this issue!
- Bladenboro, NC, USA
Recall notice 22S43 / NHTSA Recall 22 V413 Car rolls when in park with brake on. Now my car won-€™t start at all. I don-€™t know if they are related. I need to know because I can-€™t waste any money if I don-€™t have to.
- Blacklick, OH, USA
Recall on the shift cable caused my vehicle to completely stop working/ moving while I was out with my son. No notification was ever giving to me in regards to this problem. This has caused so many issues, specially not given a rental car to be able to to move around. My vehicle is not drivable all because of a recall from Ford company. Ford refuses to provide a rental or any assistance. Being a single mother, Making it hard for me to go to work or even see my kids.
- Dallas, TX, USA
Three of four door locks have malfunctioned. As well as electric driver side seat. We have fixed two at our expense, they are obviously defective. Unable to lock doors, a person could fall out. Dealer has confirmed issue and has attempted to get Ford to take responsibility. Has not been confirmed by police, etc No warning lights. Similar vehicles have had same issue and have been recalled. I don-€™t think we should have to pay for this expense when there is a known issue. We are requesting that this lock gets repaired and we are reimbursed for other two locks to be reimbursed. Thank you for your time. Vickie
- Bryan, OH, USA
-€œTemporarily Lost communication with the Climate System-€ when this appears on the dash, AC won-€™t turn on, windows won-€™t roll up or down, defrost doesn-€™t work, nothing on the dash works except hazard lights, doors won-€™t lock, can-€™t adjust mirrors. Happens very sporadically, coincidentally when it starts to get hot (80° and above)
- Ekron, KY, USA
Car lost power and just cut off right on Railroad Tracks, managed to get it restarted, called dealership in my area, took it in. They stated their computer wasn't finding anything. After a heated discussion, I finally got the head mechanic to drive it and it did the same thing to him. He said new fuel pump, so it costs me $810, labor included, which I thought was rape. Just a ridiculous charge, but hey I'm at the mercy of them!!! Three (3) weeks later same thing happening, just cuts off, leaving me on highway at night. Took it back, they put another fuel pump on, no charge. Week and half later, Key Fob doesn't unlock doors, even after putting a new battery in. Tire Pressure FAULT came on and car continued to cut off, again leaving me in a very dangerous situation, but I GOT LUCKY. I took it back to the dealership and told them the Liability is on them. The Car is DANGEROUS and UNPREDICTABLE, "I do not feel safe in it" and they need to keep it until they can determine what is wrong and STOP playing a guessing game. I have read over 788 complaints about this vehicle and the same things are happening to other people. I will proceed with Attorney's, News Media and Insurance Companies if this is not rectified. THE CAR IS A DEATHTRAP!!!
- Goochland, VA, USA
The contact owns a 2016 Ford Fusion. The contact stated that the defroster, HVAC system, and front and rear passenger's side windows and doors were inoperable. The vehicle was taken to the dealer. The dealer replaced the main control; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer for assistance. The failure mileage was approximately 99,800.
- El Reno, OK, USA
I-€™m not certain how or when but the hood sensor must be wrong because it always says the hood is open no matter how I close
- Dumfries, VA, USA
Trunk/deck lid pops open at random times. Weather conditions and time of day do not appear to be a factor as to why or when the trunk pops open. When it does happen the release mechanism clicks continuously for ~10 seconds or until you click the lock button on the fob. It will pop open when you begin to drive, up to the point that the car auto locks. This started happening approximately one year ago, September 2020, and lasted for a few weeks and then stopped. It started popping open again in the spring of 2021 and lasted for a few weeks. It has started popping open again in the beginning of September 2021.
- Trenton, MI, USA
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
- Aldie, VA, USA
The contact owns a 2016 Ford Fusion. The contact stated that while his daughter was driving at various speeds, the vehicle lost power to the radio, windows, and power steering. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who checked the wiring harness and was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
- Columbus, OH, USA
Vehicle is a Plug In Hybrid, it was left in the garage (first floor of the house) overnight charging the EV battery. Sometime in the night, plugged in, no key in the ignition, the engine started and ran until it ran out of gas (in the garage with the door closed and my son sleeping on the 2nd floor over the garage). We were lucky no one died of carbon monoxide poising. In the morning the 12v engine battery was dead, smelled like it may burned up, my guess is the battery dying confused the computer. The vehicle is out of warranty, taking it to the dealer will cost me $1,000. I'm guessing that replacing the 12V battery will fix it (which is a lot cheaper). I don't plan on ever putting it back in the garage but someone needs to warn everyone else that has one of these!
- Ocala, FL, USA
Backup Camera hasn-€™t worked since the day I bought it and it had only 35,000 miles when I bought it.
- Magna, UT, USA
The contact owns a 2016 Ford Fusion. The contact stated that after purchasing the vehicle, he was unable to link his phone to the vehicle-€™s computer module without warning. While researching the issue, the contact discovered a manufacturer-€™s recall for similar vehicles regarding the failure. The dealer was contacted about the failure and was informed that they were unable to assist him. The contact was referred to the manufacturer. Once the manufacturer was notified of the issue, the contact was informed that there would be no assistance because the Vin was not included in the recall. The contact was given a case number and was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 20,000.
- Salinas, CA, USA
- Omaha, NE, USA