10.0
really awful- Crashes / Fires:
- 10 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 48,369 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While at a stop trying to make left hand turn steering assist disabled appeared and steering wheel locked up.
- Tucson, AZ, USA
The contact's fiancé owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel became firm, with the ABS, power steering assist, and traction control warning lights illuminated. On one occasion, the contact stated that the vehicle slid into a ditch as a result of the failure. The vehicle was not yet diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 115,000.
- Nunda, NY, USA
The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the steering wheel became still and difficult to maneuver. The power steering assist warning light was illuminated. The contact-??s wife was able to maneuver the vehicle off the roadway. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic where it was diagnosed that the EPS system failed and needed to be replaced. The unknown dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,156.
- Norwalk, CA, USA
The contact owns a 2016 Ford Fusion. The contact stated while making a right turn the steering wheel became dislodge and loosened. The contact stated that the steering wheel was not functioning correctly. The dealer was contacted and stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V167000 (Steering) and offered no additional assistance. The vehicle was taken to an independent mechanic and the contact was informed that the bolt in the steering column was worn. The steering column bolt was replaced. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 130,000.
- Boulder City, NV, USA
The contact owns a 2016 Ford Fusion. The contact stated that while starting the vehicle, the steering wheel loosened and wiggled from side to side. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
- Merced, CA, USA
The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, he became aware that the steering wheel was loose. There was no warning light illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 18V167000 (Steering) which he linked to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.
- Nicktown, PA, USA
The contact owns a 2016 Ford Fusion. The contact stated while pulling into a parking space the vehicle lost power steering functionality. The contact stated there were several unknown warning lights illuminated with unknown messages displayed. The vehicle was towed to the contact-€™s daughter's residence. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were contacted and stated that the VIN was not under recall. The approximate failure mileage was 120,000.
- Kingwood, TX, USA
The contact owns a 2016 Ford Fusion. The contact stated while driving on the highway at an undisclosed speed and attempting to shift to the next lane, the steering wheel was difficult to turn. The contact was able to get to the side of the highway and turn off and restart the vehicle. The contact stated that the Hill Start Assist Not Available message was displayed. The contact called the dealer to schedule an appointment however, there was no available appointment for at least a week. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.
- Dallas, TX, USA
The power steering goes out randomly, mostly when it is hot outside or on the interior. It is not included in the current recall for this issue, however it needs to be. It happened in 2021 and now is still happening in 2022. No issues prior to the failure until power steering alert goes off. I have almost crashed multiple times due to this failure.
- Franklin, IN, USA
While I am driving, the "Service AdvanceTrac" light comes on and flashes between these two error messages: "Hillside Start Assist Not Available" "Check Rear Park Aid" While these lights are flashing, the ABS light, airbag light, and the stability control light all come on and stay on, as well as the power steering goes out. This happens at random times, driving on expressways, in local stop and go traffic. In addition, the times the lights are not blinking and power steering is out, the brake pulses when you use it as if the ABS system was triggered- but for no reason. The road is fine, driving conditions are perfect--- no reason at all for it to happen. I bought the car from Dana Ford in August 2020 and brought it in over 6 times for this problem. Dana Ford had my car for well over 6 of the first 9 months I had it, and it was never fixed while under warranty. They claimed when they took it on a test drive, there was no problem, even though they told me they can see all the error messages the car gives on their computers and even though I have many many pictures and videos of the problem. I"m driving around with kids in the car, and my steering goes out, and if that isnt happening, my brakes are pulsing and skipping. Dana Ford jerked me around until my warranty was up---never fixing it.
- Staten Island, NY, USA
AdvanceTrac System Malfunctioning 3 times while driving the AdvanceTrac system has malfunctioned while turning. Each incident, the Service AdvanceTrac light has come on mid turn, causing steering wheel to feel tight, not sure turn able in the moment, everything happens in a second or two. Two of the 3 incidents of AdvanceTrac abruptly disabling itself resulted in close calls with me almost not completing my turn safely and coming close to colliding with other vehicles on the roadway. Hill Assist and AdvanceTrac turn off causing multiple dash lights and warnings. I took the car today to Ed Morse Ford, Lebanon MO for diagnosis. I was told by the service department that because I had turned the car off, no error code could be scanned on the AdvanceTrac. In addition, a mechanic drove the vehicle and could not duplicate the issue. Service department indicated the "probable cause" was a steering assembly needed to be replaced at the cost of $2700. No explanation of how the mechanic made this determination without being able to duplicate the issue. I was told the AdvanceTrak system is not connected to the check engine system (the system that does store codes and errors) so there was nothing they could verify without duplication, yet again, wanted $2700 for a major component switch out. AdvanceTrak is Ford's proprietary property, yet is has no consumer safe guards to monitor any system defects- completely unacceptable and unsafe.
- Camdenton, MO, USA
Power steering suddenly failed during left turn at low speed. "Steering Assist Fault", "Service AdvanceTrac" warnings as well as hill decent Dash has the two Stability Control Lights illuminated. There is no check engine light
- Sharon , PA, USA
Hello, I was driving towards the hotel I was staying at when I heard some squeaky noises when I was turning my car (this was at night). The next day, I was leaving the parking garage, about to drive onto a main road when my power steering went. I got the car towed to the auto dealership and it turns out that there are three recalls out on my car. One of which has to do with the steering bolts becoming corroded and the steering gear detaching and the the power steering going as a result. Yet the dealership is saying that the bolts are not corded so it is an internal issue. My car only has 66k miles on it -€¦ for the power steering to go while you are driving is very scary. It seems like this is a common issue and Ford is avoiding the issue with the steering gear by blaming it on just the bolts to the steering gear. The codes that the dealer said were being thrown are as follows: u0420:00 u0420:86 C102d
- Lynn, MA, USA
steering wheel attachment bolt came loose
- Jacksonville, FL, USA
While we were driving all dashboard lights came on and the power steering stooped working. This car had only 37841 miles, the shop had to replace complete steering gear/electronic
- Long Beach, CA, USA
On Saturday Feb 5th, while driving our vehicle on the highway, the steering wheel started coming loose. By the time we parked the car in our driveway, the steering wheel was rocking in all directions at an inch. We had the steering wheel bolt replaced in 2018, because of this part being recalled. After being towed to a dealership, their claim is that it was caused by the bolt not being properly torqued during the recall. That seems unlikely, due to the time that has passed.
- Winchester , VA, USA
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering assist failed, causing the steering wheel to make a loud screeching sound. The steering wheel then seized. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure but provided no assistance. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 122,000.
- Ilion, NY, USA
It-€™s the power steering it-€™s hard too turn my steering wheel at times
- Miami Gardens , FL, USA
The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the power steering assist and traction control warning lights illuminated. The power steering assists then failed. The dealer was made aware of the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The failure mileage was 38,898.
- Rutland, IL, USA
- Red Bank, NJ, USA