10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
24,575 miles

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problem #43

Jun 012023

Fusion

  • miles
Accident

- Bismarck, AR, USA

problem #42

May 012020

Fusion

  • miles
The steering wheel has been loose for a couple years and seems to be getting worse. There is a lot of play in the steering wheel. I know there have been recalls on other models and it seems like my car is affected as well.

- Abilene, TX, USA

problem #41

Nov 162022

Fusion

  • miles
I got in my 2017 Fusion SE to leave my house. As I started out of my driveway, I noticed that the steering was hard and I had a " Steering Assist Fault, Service Required" lamp on. I did not drive the car that day. The car drove fine the day before. I called my local mechanic to take my car into the shop to have him check the vehicle. As I drove the vehicle to the shop, I noticed that it was very hard to steer and the steering made a grinding noise. The shop called later and advised that the rack and pinion sensor was bad and needed replacing. The shop advised that the only way to repair it was to replace the rack and pinion. My mechanic advised that he has seen this problem with other 2017 Ford Fusions. The shop advised that the cost would be $3000. I was shocked at the cost, but I authorized the repair. The mileage on the vehicle was 39,650. I am just thankful that I was not driving the car on the road at the time that this went bad. There was no warning with this. I did look on this web sight and found that this is not an uncommon problem with the 2017 Fusions. I believe that because the sensor cannot be replaced on its own, that Ford should fix this dangerous problem and do a recall. How long until this happens a second time" Should I sell this vehicle before it happens again" I just hope I am not driving the next time the sensor goes out.

- Monclova, OH, USA

problem #40

Sep 162022

Fusion 4-cyl

  • 59,250 miles
The contact owns a 2017 Ford Fusion. The contact stated that after his son came to a stop at a stop signal, there was a loss of power steering functionality, and the steering wheel became difficult to maneuver. The TPMS warning light was intermittently illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the power steering control module needed to be updated and the steering gear assembly needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 59,250.

- Muskegon, MI, USA

problem #39

Oct 242022

Fusion

  • miles
Driving straight and the steering locked up causing the car to veer to the left and was not allowing her not to be able to turn the car. My 19 year old daughter ended up hitting a fence and totaling the car.

- New Boston, MI, USA

problem #38

Aug 222022

Fusion

  • miles
I had just left my sons school and was on my way to pick up my daughter. In the middle of making a left turn into oncoming traffic, my steering wheel locked on me making it hard to complete the turn. Cars were approaching from both directions and honking at me to get out the way. I looked at the dash and noticed a message saying service advance trac. Then another came on saying no bill start assist. Then the traction lights came on. I was able to safely move out the way. I had 2 mechanics look at it. One said it was the steering rack and another said the electronic steering wasn-€™t communicating with the cars computer system. The one that said the communication was off plugged the car into some type of gadget and the car was working fine for a month or so. Then it happened again. I need my car but I am also afraid to drive it because of this.

- Riverdale , GA, USA

problem #37

Jul 152022

Fusion

  • miles
Driving vehicle, Steering Assist Fault light comes on, steering wheel locks and vehicle becomes very difficult to operate. Locally, Ford dealership will not inspect as they will not take any calls in the service department. This is the second time this has happened to this vehicle. Vehicle has been previously taken to dealership, to which dealer was -€œunable to diagnose issue.-€ Vehicle was subsequently repaired, as an independent service center was able to diagnose issue and repair. Vehicle drove well for 4 months until today, when second incident occurred. In this situation, other vehicles on the road were in danger as I was unable to turn from turning lane, driving into outer tuning lane, almost striking another vehicle. Luckily, I had slowed down enough for vehicle to drive passed me without incident. There is something inherently wrong with the 2017 Fusion-€™s Power rack and Pinion Gear, and I implore Ford to do the right thing and look into this matter, as this issue is ongoing and widespread.

- Victoria, TX, USA

problem #36

May 182022

Fusion

  • miles
Steering wheel wobbles and is loose. Can pivot up, or right / left about an inch. NOT a rotational loose (like worn bushings). Pivot point is right behind the wheel itself, as if it was the bolt that is part of other recalls (but 'not applicable' to my VIN"?"). Only 33k miles on car. 2017 year Fusion. Taking to dealer to "fix" today. Issue noticed during light morning commute on 5/18/2022 No other inspection to date. No warning lamps, messages, or other notices, now, or prior.

- Paoli, PA, USA

problem #35

Mar 072022

Fusion

  • miles
Power Steering became difficult to turn and handle while driving, this just suddenly happened without warning, my Son's safety was at risk by not being able to handle the steering, shortly after the Steering Assist Fault warning light came on, Service Traction Advance warning light and Hill Assist not working light came on. He shut the car off for about 10 mins and restarted the same lights are on. He is unable to drive it due to the steering is so hard. About 2 weeks prior to the above incident, transmission went out (it was repaired). Waiting to hear back from warranty company

- St. Louis, MO, USA

problem #34

Dec 202021

Fusion

  • 132,748 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the service advancetrac and another unknown warning light was illuminated. The contact stated that the steering wheel became difficult to turn. The contact was able to drive to his destination. The contact took the vehicle to the local dealer and made them aware of the failure. The contact was informed that NHTSA Campaign Number: 18V167000 (Steering) was not associated to the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 132,748.

- Alpine, TX, USA

problem #33

Jan 022022

Fusion

  • miles
I drove about 11 miles total to get on the interstate, when I was about 7-9miles into my drive, my steering wheel started to lock up. I slammed on my breaks, and kept twisting and turning my steering wheel for about 2 miles to the nearest gas station. I had tons of lights pop up on my dash and they said my steering system is failed. Something along those lines. It said something about my shifter being messed up as well" I have had 0 lights on, 0 warnings, nothing. If I was going any faster than I was I could-€™ve been seriously injured. I almost ran straight into a bridge before I slammed my breaks on to ensure I wouldn-€™t hurt myself or wreck the car. Not sure why my steering would just all-of-the-sudden go out" I haven-€™t had any problems previous to this situation so it-€™s very unsafe and honestly terrifying. This situation could-€™ve gone south really fast, if I would-€™ve been on the interstate it could-€™ve been fatal.

- Glendale, KY, USA

problem #32

Dec 262021

Fusion

  • miles
On the highway we lost the steering assist function. The dash lit up with steering assist failure. Due to this system failing on the highway, I almost had an accident while in a turn, I went across the rumble strips toward the wall and just barley missed hitting the wall. When the power assist failed this made the vehicle harder to control then a standard manual steering car, it took a great deal of force to control the car.

- Glen Burnie, MD, USA

problem #31

Oct 292021

Fusion

  • 34,886 miles
The contact owns a 2017 Ford Fusion. The contact stated upon starting the vehicle, the "Power Steering assist Fault" and "Service Advance Track" messages illuminated on the instrument panel. The contact stated that the steering wheel lost power steering and was significantly more difficult to steer. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The contact referenced NHTSA Campaign Number: 18V167000 (Steering). The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 34,886.

- Cincinnati, OH, USA

problem #30

Feb 152021

Fusion

  • 58,000 miles
Out of no where, I loose power steering. My light are now on- power steering assist failure. Sometimes when I turn my car on and off- it works, but lately that is not even helping. It seems - like it is a known issue- so I took it to Ford and they wanted 2,000 dollars to fix my lease that I am suppose to turn over in 6 months, but I am so far over mileage- I will have to buy this car out I guess. (ya) come on Ford! recall the issue!

- Morristown, NJ, USA

problem #29

Oct 292020

Fusion

  • 44,543 miles
Turning into my neighborhood at about 10-15 mph the left wheel and hub fell off causing the car to crash into the pavement. This caused alot of damage to the front bumper and fenders. And the linkage to the right wheel. Ford said it was because I hit something but I did not hit anything and my car stopped dead in the middle of the road.

- Harvest, AL, USA

problem #28

Jan 042021

Fusion

  • 84,000 miles
While driving the steering feels lose like when I turn it feels as if it going to steer my car into a circle. It is very touchy on the steering not sure if it needs tightened or just simply fixed from the recall.

- Lansing, MI, USA

problem #27

Nov 232020

Fusion

  • 64,000 miles
Was driving on the highway at 65 mph and lights popped up on dash lose of steering stop car safely in high traffic and basically lost all power steering and ability to control the car almost crashed into a semi. With pregnant girl in the passenger seat.

- Toledo, OH, USA

problem #26

Oct 302020

Fusion 4-cyl

  • 14,256 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving below 20 mph, the power steering assist warning light illuminated and the steering wheel became difficult to turn. The contact drove the vehicle in manual steering mode to the residence. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not included in NHTSA campaign number: 19V632000 (steering). The approximate failure mileage was 14,256.

- Newton Highlands, MA, USA

problem #25

Jul 282020

Fusion

  • 70,000 miles
I was driving home one night on gordon dr in ruston, Louisiana when an animal entered the road so I steered to the left to avoid the animal and suddenly loss control of steering. This caused me to crash into a ditch with a cement drain. My car proceeded to drag on the ground so I did not drive it and reported it to insurance and it was declared totaled.

- Shreveport, LA, USA

problem #24

Aug 142020

Fusion

  • 55,000 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving 30 mph, the steering wheel became difficult to turn with the power steering assist warning light illuminated. The contact drove to her destination. The vehicle was taken to the local dealer david wilson's villa Ford located at 2550 N tustin St, orange, ca 92865, (714) 509-5615, and the dealer was made aware of the failure. The vehicle was taken to an independent mechanic and was informed the steering rack needed to be replaced. The vehicle had not been diagnosed nor repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 55,000.

- Yorba Linda, CA, USA

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