really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
65,529 miles

About These NHTSA Complaints:

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problem #7

Nov 122014

Mustang 6-cyl

  • 146,000 miles
There was a vehicle in front of me. Both vehicles were traveling at the same speed. The car in front of me anchored the brakes. I was 3 car length behind. Th ABS failed and did not allow the brakes to resume. We hit the back end of the car in front at 35mph. The passenger seatbelt broke ending my fiance head into the windshield. The airbags did not deploy car was totaled and the Toyota did not have a scratch: Myself and my girl are both injured. I purchased this car 5/14. I believe there may not be airbags and I also think this car escaped having to have a salvage title. We are upset to say the least. As it is one thing but to put a consumers life at risk is another. This is the second car from this dealer since March 2014 that we had been given a death trap.

- Portland, OR, USA

problem #6

Feb 242004


  • miles
The passenger seat belt does not come out or retract. It stuck in a half way out position. It cannot be used. It has been replace twice only to go back the exact same way and is not safe to use. The cost is over $400 to fix if you find the part.

- Corvallis, OR, USA

problem #5

Mar 182013

Mustang 6-cyl

  • 82,700 miles
Passenger side seat belt has always been slow to retract. Now it will not release at all. Dealer refuses to fix or replace as a defect. Will charge over $500 to fix. The vehicle has never been in an accident, has been taken care of, and has not been abused as the car has less than 83K miles. I thought seat belts were guaranteed for the life a vehicle!

- El Dorado Hills, CA, USA

problem #4

May 302012


  • 50,000 miles
The contact owns a 2002 Ford Mustang. The contact stated that the passenger side seat belt retractor was jammed. The seat belt would not move and the contact felt that it was a safety issue that the manufacturer should repair. The vehicle was not repaired. The dealer was not notified. The manufacturer was notified and stated that there were no known similar failures. The failure mileage was 50,000.

- Roanoke Rapid, NC, USA

problem #3

May 052011


  • miles
Rear passenger seatbelt does not retract; unusable.

- Los Angeles, CA, USA

problem #2

Jun 152010

Mustang 6-cyl

  • 80,000 miles
We have had a 2002 Ford Mustang for one year. The passenger seat belt will not function properly. It will not come out all the way making it useless. I had the dealership look at it. It was fixed for approximately a week. It is now unusable again. From my search on this issue there seems to be a lot of complaints about it. Why should I pay for a new assembly for something that occurs frequently with similar cars and is not being taken care of by Ford.

- Salem, OR, USA

problem #1

Feb 092010


  • 100,000 miles
2002 Mustang seatbelts do not function properly, will not retract, and can not pull out. That means that it can not be used. I have talked to may people that have told me this is a common problem with the Mustang. Any info would be helpful.

- Jackson, MI, USA