10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
26,830 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #10

Feb 012022

Mustang 4-cyl

  • 78,000 miles
The contact owns a 2016 Ford Mustang. The contact stated while driving at various speeds, the brake pedal was depressed but the vehicle failed to stop. The contact stated that the emergency brake was engaged however, the vehicle crashed into the curb. The brake warning light was illuminated. The contact then stated that the driver-€™s side seat belt failed to operate and was seized. As result, the contact sustained an injury to her neck and finger. No medical attention was needed. The air bags failed to deploy. No police report was filed. The vehicle was towed to the dealer where it was diagnosed that the master cylinder needed to be replaced. The vehicle cylinder was replaced but failed. The vehicle was towed to the dealer where it was diagnosed that the master cylinder needed to be replaced but diagnosed that nothing was wrong with the seatbelt. The manufacturer was notified of the failure however, the contact stated that they hung up the phone. The failure mileage was approximately 78,000. The consumer stated the vehicle was sold because of the ongoing problems.

- Rancho Cordova, CA, USA

problem #9

Mar 242020

Mustang

  • miles
United States Code Chapter 301 Title 49 Chapter 9. Duty to Notify Owners and Dealers and Provide a Remedy for a Noncompliance or a Safety-Related Defect Regardless of whether the noncompliance with an FMVSS or a safety-related defect is determined to exist by the manufacturer or by NHTSA, the manufacturer must provide owners and dealers of the affected products with notification of the noncompliance or defect and must remedy the noncompliance or defect, usually without charge. 45 The notification and remedy process is commonly referred to as a -€œsafety recall campaign-€ or more simply as a -€œrecall.-€ NHTSA monitors the remedy program to ensure its successful completion. The agency is not authorized to expend its funds on recalls; the expense of notifying owners and providing a remedy must be borne by the fabricating manufacturer and/or importer of the products found to contain the noncompliance or 46 Manufacturers are encouraged to contact NHTSA at 202-366-5210 or review the agency-€™s web site for defect. Several complaints have been associated with this 3rd brake light harness defect which causes this safety item to fail State Inspection. NTSA needs to conduct a analysis and hold the manufacturer accountable to remedy this safety defect IAW this Code. I have contacted Wynne Ford and Ford Motor Company with my concern without any satisfaction.

- Hampton, VA, USA

problem #8

May 192022

Mustang

  • miles
Who investigates and enforces in your agency Chapter 301 Title 49 of the United States Code concerning vehicle 3rd brake light harness wiring failed state inspection due to safety issue? Contacted Wynne Ford Dealership per Ford Motors Representative to have Wynne submit the paper work on amount charged and date of repair. I contacted Wynne three times and I have not received a response to my request. Request your assistance or pass on my fequest to the proper agency.

- Hampton, VA, USA

problem #7

Mar 042020

Mustang

  • miles
NSTB could not help me because they said it is individual dispute. This is not an individual dispute. It comes under the Code reference below! I summited numerous complaints to NSTB on this matter. I did contact Ford Manufacturer who advised me to contact Wynne Ford to summit the paper work. Two weeks has elapsed and Wynne Ford has not summited the paper work. Request You have someone in your organization investigate the issue and get in touch with Wynne Ford or Ford Manufacturer since it comes under United States Code Chapter 301 Title 49! Your NHTSA representative made me aware of this Code and stated someone in your organization would investigate this matter. No one in this organization has investigated this matter or contacted them. A failed 3rd Brake light harness (Safety Hazard) caused my vehicle to fail State Inspection.

- Hampton, VA, USA

problem #6

Feb 122021

Mustang

  • 32,000 miles
The rear camera has gone off and on for months now it does not work at all..the dealership has told me there have been many with this problem the harness in the trunk goes up and down with the opening and closing of the trunk creating strain on the wires causing camera failure.. dealership wants 1000 to fix this and my car has 32000 miles on it the emergency break sticks because the sleving around it gets stuck not allowing the release of the break

- Crystal River, FL, USA

problem #5

Feb 262020

Mustang

  • 71,796 miles
While driving on a residential street at a low rate of speed I attempted to stop at a stop sign. The brake pedal went completely to the floor. The vehicle did not stop. Many lights and warnings lit up letting me know I had no brake fluid. I stopped the vehicle using the emergency brake. After having it towed to Ford and inspected it was discovered that the passenger side brake line had ruptured and the driver side brake line had a 'bubble' and also needed replacement.this was a potentially very dangerous situation. If I were on the highway at a higher rate of speed this could have been fatal. Please investigate this brake failure in the 2016 Mustang.

- Santa Rosa, CA, USA

problem #4

Jan 262020

Mustang

  • 69,500 miles
Due to a faulty design the vacuum pump that drives the break booster is connected to the cam with a threaded camshaft extension. This part sheared off causion the vacuumed pump to loose vacuum and the break booster to unexpectedly stop functioning. The vehicle was in motion on the interstate. The failure was noticed after attempting to break. The residual vacuum prevented the break light from illuminating temporarily. The breaks became difficult to press, ABS sporadically engaged and the breaking situation was uncontrolled placing life and property at risk.

- Long Beach, MS, USA

problem #3

Nov 082019

Mustang 8-cyl

  • miles
I purchased my dream car from autonation of fremont/ Honda. I drove 90 minutes from my house purchase the shelby. Upon arrival, I met with [xxx], supervisor in sales. Before signing documents, the purchase price of the car was advertised at 45,900. [xxx] indicated the price was advertised wrong and was at 47,500. [xxx] stated to make up the price difference, he was going to tint the windows and add paint protection. Last month I attempted to make a claim last month for the swirl marks and fading on bumpers and brembo brakes. Well, autonation indicated I did not have the paint protection warranty. I have attempted to contact mo, and [xxx], general sales manager of autonation, no response. There are other complaints, but this is what put it over the top. During signing of the contract, they up sold me 6000 dollars of varies warranties. By the time I came home to read the documents, I canceled all the warranties. It took autonation 2 months to fix the documents and autonation stated we could not remove windshield insurance. I still paid 700 just to get the documents in order. Not only that, [xxx] stated my brembo brakes squeak because they are "high performance", he didn't fix the squeak even when I brought the car back when it was tinted. By far, this is the worst car experience I ever had. I called autonation cooperate and they never returned my call. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fairfield, CA, USA

problem #2

May 152017

Mustang

  • 7,000 miles
I was driving on the road and noticed my parking brake indicator flashing. I discovered that it was the parking brake handle that was moving freely was bouncing around enough near the parking brake engagement point to turn on the light. I took the car in for service. I was told that it was normal and that they tightened something but it did not resolve the problem. The correct fix involves removing the center console to get access to the adjustment for the brake cables. This has not been completed yet. This is one of four problems I have had with this vehicle that have not been resolved. This is somewhat a safety concern. Depending on how loose this is, parking on a slope could find the car in a predicament where it could get loose and roll away.

- Gilbert, AZ, USA

problem #1

Sep 012016

Mustang

  • 10,000 miles
Parking brake engagement/adjustment the emergency brake does no engage when the handle is pulled up due to a slack in the cable line of about 2 inches. This causes an issue driving as the sensor is engaged and can cause cruise control to turn off. Also, it becomes a risk parking the car on a hill since you have to pulled the handle all the way up for proper tension on the brake line cable. The other issue is this cable can come loose resulting in lost of the emergency brake function. Also, it can cause vibration and rattling since the cable mount and bolting can move against the transmission casing. Ford should create a tsb for this issue and notify dealers to look for it during regular maintenance since multiple users have had this on internet forums. 1)www.mustang6G.com/forums/showthread.php?T=25204&highlight=brake 2)www.mustang6G.com/forums/showthread.php?T=54010&highlight=parking+brake

- Orlando, FL, USA