10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 21,583 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The driver door suddenly unlatched while driving on the highway and the door open warning appeared on the dash. This is the second incident, the first was the passenger door.
- Spring, TX, USA
While driving, the passenger comes loose and then it opens, on its own. This has happened numerous times, while driving. Additionally, the back windows do not close all the way to meet the front window, so I manually have to pull the windows closed to meet the seal of the front windows. The driver side window gets stuck and wont go up or down, sometimes.
- Jacksonville, FL, USA
The contact owns a 2018 Ford Mustang. The contact stated that after starting the vehicle, the instrument cluster remained blank. The vehicle was taken to a local dealer, where it was diagnosed that the Instrument Panel Cluster assembly (IPC) needed to be replaced. The contact was made aware of NHTSA Campaign Number: 19V076000 (Electrical System); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 33,000.
- Raleigh, NC, USA
When driving at a normal rate of speed, but goes over a pothole or other large divit, the Passenger door becomes "AJAR" and the warning light indicates as such. Additionally, the power window on the driver side (even with the power off) goes up and down on its own (just less than an inch). It will remain with this action, unless I lower the window slightly. Then the motorized window stays as is. Finally, the back windows do not raise all the way up with the power button. You have to exit the vehicle and manually "pull" the window up into the full closed position.
- Worcester, MA, USA
The contact owns a 2018 Ford Mustang. The contact stated the vehicle was previously repaired under NHTSA Campaign Number: 19V076000 (Electrical System) however, the failure reoccurred. The vehicle was taken to the dealer and it was confirmed that the vehicle was already repaired under the recall. The contact was informed that the vehicle needed to be repaired out-of-pocket. The manufacturer was contacted and informed the contact that the vehicle needed to be diagnosed. The failure mileage was 58,000.
- Solon, IA, USA
Battery terminals on this and other ford models corrode to the point of breaking electrical connection possibly disabling vehicle. Ford does not want to fix issue and says whole wiring harness requires replacement to repair. Battery is often replaced and terminal cleaned but it comes back. They try to put off repairs long enough to get it out of warranty. F150 ford pickups have same issue. Corrosion advances so far as to break battery cable clamp. It is generally the positive clamp. Problem is so common that aftermarket manufacturers have issued redesigned replacements.
- Richmond, VA, USA
Purchased a used 2018 Ford Mustang 3 weeks ago, just now able to get it registered, and the entire electronic instrument panel cluster (e.g., speedometer, warning lights, etc.) all went fuzzy for a few minutes and then totally failed; now just stays totally dark and unreadable. This is an optional all digital instrument panel cluster with programmable color that was a $2,200 option when new. I read online in car forums reports of many others having the same exact issue with the optional 2018 Mustang digital instrument cluster failing and going dark some within weeks of the car being new, and there was a recall on this instrument panel going dark for the 2019 model year. I saw an online post where a driver is driving for 6 months without the speedometer or warning lights functioning because of the repair cost being more than $2000. I got a quote from a Ford dealer for my repair today: $2396. This car is less than 5 months out of bumper-to-bumper Ford warranty and under the 36,000 miles limit at 30,383. This appears to be a known and apparently frequent safety issue so I thought Ford customer support might help me out but on calling them today they said they cannot do anything to help. They expect me to pay the $2396 for repairs with no assistance for what looks to be an inherent safety defect.
- Broadlands, VA, USA
My digital dashboard has not been working for a year now, it-€™s a black screen. I am also having problems with my fuel pump. I can-€™t fill my car all the way up with gas or else my car will not start.
- Charlotte, NC, USA
Touchscreen went completely black. Unable to operate radio, temperature control is only available in the buttons below the screen. Tried resetting it, tried unhooking the battery, nothing. Hooked it up to see if it had any codes, none. Tested fuses- everything worked except screen. Spent $158 at Ford dealer only to be told I need a new APIM module which in total is going to cost $740. Car has 56,000 miles on it and is only 3 years old.
- Guntown, MS, USA
The infotainment system (sync 3 w/ carplay) that came stock with my 2018 Mustang ecoboost recently stopped working. The car has 42K miles on it and is just over 2 years old. Sync 3 started to randomly lag (20-60 sec lag per button press), buttons became unresponsive (press not recognized at all), showed incorrect gps locations while using carplay (plugged in) with multiple map services, backup cam issues, and would cause bluetooth to disconnect randomly. I logged a complaint with my local dealership and brought it in for a diagnostic test. The dealership stated that the apim component needed replacement. The dealership noted this is common and plagues other models with the same apim. A quick google search verified this. My main concern is this: While using this system it can create many distractions while driving if the system is not responding as expected. Even the steering wheel buttons have a lag to them. One such scenario that caused great issue was adjusting the climate control during colder months when the windows/windshield fog up. When this happens, you can't see while driving. Typically, I can react quickly to get rid of the fog, but since this component is defective, the system did not respond and the fog had to be manually removed. Additionally, this component should not have to be replaced within 2yr of purchase of the car, since it is a computer. Ford offered to replace the apim component, for $1000 (warranty expired at time of diagnostic test). What is even more ridiculous is that they want to replace it with the exact same model number, which tells me in another 2yr I may have the same issue. This issue started up while I was in warranty (~30K mi), but seemingly went away until recently when the system has become practically unusable. Ford (corporate) also cannot provide any rationale as to why this is happening, per their customer service rep.
- Pine Brook, NJ, USA
Digital instrument cluster fails to illuminate. Vehicle was stationary when problem occurred.
- Charlotte, NC, USA
The contact owns a 2018 Ford Mustang. The contact stated that at start-up the instrument panel was inoperable. The vehicle was taken to gwinnett place Ford located at 3230 satellite blvd, duluth, ga 30096, (404) 418-6877, to be diagnosed. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 17V814000 (electrical system), however the VIN was not included. The manufacturer had been informed of failure. The failure mileage was 39,000. Consumer cannot see speed, alerts, and lights.
- Duluth, GA, USA
I bought my Ford Mustang on June 2018. When the miles hit 30,000, the engine shakes every time my vehicle starts, and my whole car shakes noticeably when idling. The exhaust gas flow from the car has obvious intermittent, meanwhile, the exhaust pipe shakes a lot, and you can clearly hear the "burst" sound or thump. In addition, my whole car has obvious jitters at low speeds of more than 2,000, and the acceleration is weak. When the speed is high you can feel a little less jittery. It is not jittery under normal operating conditions of the engine. When my auto is on D or R, it doesn't move after I release the brake. Plus, the variable box occasionally makes a strange noise and vehicle coolant does not working properly. What scares me the most is that one time I was driving on L-595 high way, my vehicle shut down automatically, I tried to restart it but failed, I was panic, I had to wait for more than 10 minutes on the high speed road to try to restart the car again. Luckily I pulled my car in the emergency lane, I can't image if it wasn't. after all those, I went to my dealer at plantation fl, they can fix for me since my car is still under coverage but I don't want get it repaired. I deeply doubt whether the repair would completely fix those issues. Please help and advice if I can get my car recalled? I was looking for a car that I always wanted but not hanging by a thread.
- Davie, FL, USA
While driving the 12" led instrument panel has gone dark for several seconds. This panels shows speed, tach, fuel gauge, temp, oil pressure, I found a recall for similar issue on the 2019 Mustang and other Ford autos. This may be just showing up on the 2018 Mustang.
- Arlington, TX, USA
Purchased a 2018 Ford Mustang sport edition and twice now once at about 15,000 miles and again at 20,000 miles, I lose half my power and the orange wrench light comes on. Ford has had my car for 4 days and does not know the cause of the problem.
- Bel Air, MD, USA
My check engine light came on while on cruise control on the interstate going 80mph on a 75 and a few seconds after the check engine light came on, the car shut off and locked up and caused me to lose control. Car was taken to a dealership, and the entire bottom end was torn apart and a few engine components were replaced. After receiving the vehicle back from the dealership the vehicle continues to have electrical and engine problems. The car will at random times shut off while driving, main times is the freeway. Second issue is the car has loud knocking to the engine, sounds like a lifted knock, the car was taken to a dealership, and my car was next to a same year Mustang to compare sound and mine was definitely knocking compared to the other Mustang. Third issue is there is a constant squealing sound like a lose belt coming from the back side of the engine (this recently started) and the fourth issue is when I'm coming down to a stop or slowing down even without touching the breaks there is a metal clinging sound that doesn't stop until the car comes to a complete stop. The car only has 17K miles and is never abused, and has always been properly maintained.
- Laguna Hills, CA, USA
I purchased a new 2018 Ford Mustang 2 dr 4 cyl ecoboost on July 9th 2018. On August 15, after having dinner with parents at the house, I went to visit some friends in davie and it was aprox 7:45 pm while driving on a 4 lane road divided by a median. Road has frequent speedbumps and the median has mature trees. While traveling on this road - I felt nauseous and placed both hands on the steering wheel and suddenly the road became blurry and I lost conciousness and struck a tree in the median. The car caught on fire and according to a police officer, he tried to revive me and to help me get out, however my legs were broken and injured. My right leg was broken and my left leg was badly injured. I was wearing a high boot on the left foot and no boot on the right foot in order to be able to drive comfortably. Seconds after the police officer removed me from the car, the car exploded. I believe that I was sold a defective car that leaked poisenous gases which caused me to pass out and crash I to a tree. Had it not been for the police officer, I would have died trapped in the burning car.
- Pembroke Pines, FL, USA
- Atlanta, GA, USA