6.3
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 11,590 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have had more than 4 problems with this car in past two years that have been major problems. I would just like to see if other people have had as much problems with the steering and the van it's self.
- Carson, CA, USA
Power steering has been making noise for almost two years. It is loud enough that others turn and stare. In addition, it now shudders and grinds when turning the wheel at a slow speed. It is not as easy to steer although it is not as hard as without power steering. I have been continually told Ford motor is investigating the problem but it's been almost two years and nothing has been done. I've had several surgeries on my arm/hand and if I totally lose the power steering function, I'm not sure I could maintain the grip on the wheel if I needed to do some fast turning. The dealer has told us that there are many Windstar with the same problem and that Ford doesn't know how to fix it. I've also been told if I buy another new one, I may have the same problem as they still have not fixed the problem. We are at a loss as to how to deal with this. Who in the world would take a trade in car that costs $31,785 new but now sounds like a piece of junk. If I go back to the dealer and buy another Windstar, I may have the same problem all over again according to Ford. We were obviously sold a defective new product and have been trying to get the problem corrected for almost two years to no avail. *akthe dealer keeps telling us Ford is working on the problem and when they figure it out, they'll fix our car. In the meantime, the noise and shuddering/grinding are driving us crazy. The only assistance Ford motor has offered is a $2,000 customer appreciation certificate good only at joe machens Ford for another Ford product. Since I have need of a mini van and they are telling me the 2001 or 2001 Windstar may have the same problem, I find their offer insulting. I'm very concerned, with the number of miles I drive, that the power steering will eventually fail since it is not as easy as when we first purchased the vehicle. With my arms/hands the way they are, I'm really not sure my grasp would allow for swift turning of the wheel should the need arise. Help!!
- Fulton, MO, USA
Consumer states vehicle makes a moaning and groaning noise when wheel is being turned to park, consumer was advised my mechanic that vehicle operates as engineered.
- Brighton, MI, USA
No summaer listed for above vehicle.
- Whitehouse, TX, USA
Pink fluid is leaking from the vehicle, dealer replaced the power steering unit and the transmission seal, vehicle is still experiencing small amounts of leakage.
- Shoreview, MN, USA
Power steering under carridge wentout which taken the power steering to the wheel. Vehicle is at the dealership waiting for parts. The stereo system failed. Brake makes grinding noise. The rear door light keeps falling down whenever the door closed.
- Grinnell, IA, USA
Power steering keeps going out, making it hard to control vehicle. The dealer replaced the power steering after three times failure.
- Philadephia, PA, USA
The power steering was making all kinds noises, especially when making a left turn. Also, steerng was real tough. Van was brought to the dealership for this problem. Problem has not been corrected.
- Russellville, MO, USA
I have been experiencing loss of power steering when the vehicle goes through a puddle of water it has a complete loss of power steering for 30sec -1 min. I contacted Ford and they are looking into and it is not a saftey issue. Please E-mail me if you are having these problems.
- Pembroke Pines, FL, USA
An internal leak is causing bubbles within power steering, affecting the performance. Manufacturer is aware of defect, but cannot solve the problem.
- East Islip, NY, USA
- Cincinnati, OH, USA