10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
4 / 0
Average Mileage:
135,134 miles

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« Read the previous 20 complaints

problem #116

Jul 152017

Windstar

  • 195,000 miles
On Saturday morning July 15th 2017, I was driving at 2:30 am. I had just left for my first job and crossed a set of train tracks. When I did, the rear axle snapped almost causing me to crash. After looking for the cost to replace the axle, I came upon a Ford recall. When I placed my VIN in the computer it came up that my 2002 Ford Windstar was in fact included in the recall. I talked to someone at Ford via live chat on Saturday after having the vehicle towed home and they stated that the recall was outstanding and I needed to call the Ford dealership. I paid again to have the vehicle towed to the dealership. Now Tuesday morning July 18th 2017, both the dealership and Ford is saying that they cant help me and I need to take care of replacing the completely rusted rear axle. The rust causing the axle to snap was the reason for the recall in the first place. I have owned this vehicle less than 6 months and now as a single mom am left without a vehicle. I will never buy another Ford again in my life and I will also discourage my friends and family from purchasing Ford as well.

- Lancaster, PA, USA

problem #115

Jun 292017

Windstar

  • 215,000 miles
Ford Windstar rear axle recall was completed prior to purchasing and a second rear axle recall "inspection" was recently completed in May 2017 and was told the previous recall was completed correctly, that the reinforcemenr brackets were correctly installed. My wife was driving and noticed when turning right into a business driveway that a squeal noise was heard from the left rear wheel area. I inspected the undercarriage and noticed the wheel was tited in at the top and the tire was rubbing the inner wheel well. Well now less than 2 months later the rear axle is broken and my van is no longer safe to drive because the left rear wheel is tilted in at the top and the tire rubs the inner wheel well which will result in a rapid loss of air pressure and loss of vehicle control and possibly a serious accident. Now it appears that I will have to pay to replace this broken axle since Ford seems to have washed their hands of the problem due to the required recalls having been completed.

- Pennsauken, NJ, USA

problem #114

Mar 062017

Windstar

  • 113,775 miles
Rear axle fractured while driving from school to home, there is uneven road surface between the school driveway or parking lot and going into the first street roads intersection, I heard a noise in the rear while crossing this uneven surface intersection, handling of the vehicle became noticeable different and a smell of burnt rubber and smoke started, after stopping the vehicle, the rear wheel was crooked and after further observation I observed the rear axle fractured close to the rear wheel (driving side) causing the rear wheel to rub against the inner wheel house and affecting control of the vehicle. Ford first installed brackets over the axle to reinforce it in 2010 (recall 10S13), then in September of 2016 sent me another letter (safety recall notice 15S27) to bring my vehicle to the dealer to verify if the brackets were installed correctly, after bringing my vehicle to the dealer I was told the brackets were installed correctly and if I wanted my axle replaced anyway I would have to cover the part cost. I called to the Ford phone number in the letter to request the change of my rear axle at no charge but they did reject my request and said that brackets were installed correctly in the past but my rear axle would be replaced if I would pay the $300 usd, they could not give further details about why I would have to replace the whole axle if they stated the reinforcement brackets were properly installed.

- Rochester Hills, MI, USA

problem #113

Sep 282015

Windstar

  • miles
The contact owns a 2002 Ford Windstar. The contact was not notified, but was included in NHTSA campaign number: 15V608000 (suspension). The dealer indicated that a manufacturer campaign was completed more than five years ago. The contact stated that the rear brackets fractured without warning while driving on the highway. The vehicle was towed to the dealer who stated that the statute had expired to receive the recall repair per NHTSA campaign number: 15V608000 (suspension). The vehicle remained at the dealer. The contact was waiting on the manufacturer to determine the repair solution. The failure mileage was not available. Parts distribution disconnect.

- Drexel Hill, PA, USA

problem #112

Feb 272017

Windstar

  • 200,000 miles
Suspension snapped while driving less than 10mph turning a corset on a residential street

- Freeport, IL, USA

problem #111

Dec 242016

Windstar

  • 81,000 miles
The contact owns a 2002 Ford Windstar. While driving approximately 25 mph, the front frame fractured or was rusted, which caused the passenger side wheel to detach from the vehicle. The vehicle was towed to an auto repair garage. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 09V385000 (suspension). The manufacturer was made aware of the failure. The approximate failure mileage was 81,000.

- Center City, MN, USA

problem #110

Dec 192016

Windstar

  • 142,000 miles
The contact owns a 2002 Ford Windstar. The contact stated that the wheel axle was cracked. The dealer diagnosed that the wheel axle would need to be replaced. The vehicle was not repaired. The failure mileage was 142,000. Updated 04/05/17

- Pittsburg, KS, USA

problem #109

Oct 122016

Windstar

  • miles
The contact owns a 2002 Ford Windstar. The contact received notification of NHTSA campaign number: 15V608000 (suspension). The vehicle was taken to a dealer where it was diagnosed that the rear axles were corroded, fractured, and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was previously included in NHTSA campaign number: 12V195000 (suspension) where reinforcement brackets were installed. The failure mileage was unknown.

- Greene, ME, USA

problem #108

Nov 032016

Windstar

  • 260,000 miles
The contact owns a 2002 Ford Windstar. While driving various speeds, the reinforcement brackets failed underneath the vehicle. The vehicle was towed to the dealer where it was confirmed that the reinforcement brackets were installed incorrectly. The contact would have to pay $300 to have the axle replaced. The vehicle was not repaired. The vehicle was serviced per NHTSA campaign number: 15V608000 (suspension), but the remedy failed to repair the vehicle. The contact mentioned that the reinforcement brackets were not an adequate repair. The manufacturer was not notified of the failure. The approximate failure mileage was 260,000.

- Columbus, OH, USA

problem #107

Sep 292016

Windstar

  • 888,600 miles
This vehicle is under recall notice 15S27. It was found to have cracks in the rear axle which had been previously repaired. The notice asks me to pay $300 for a new rear axle. Or, if I say no then the car remains unsafe and I have no alternative. This is gouging in lieu of safety. Ford created the problem and are liable. As of today the car is unsafe and I am on the hook to get it repaired and Ford gets away with a bogus repair system.

- South Dennis, MA, USA

problem #106

Sep 162016

Windstar

  • 152,000 miles
The contact owns a 2002 Ford Windstar. While driving approximately 35 mph, the rear axle fractured without warning. The vehicle was towed to the dealer where it was diagnosed that the rear axle needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 152,000.

- Milwaukee, WI, USA

problem #105

Aug 132016

Windstar

  • 76,698 miles
The contact owns a 2002 Ford Windstar. While driving approximately 40 mph, the contact heard an abnormal noise and the vehicle moved from side to side. The contact observed that the rear passenger wheel became inoperable. The vehicle was towed to a dealer where it was diagnosed that the wheel axle was fractured and needed to be replaced. The manufacturer was not made aware of the failure. The approximate failure mileage 76,698.

- Fitchburg, MA, USA

problem #104

Aug 222016

Windstar

  • 189,000 miles
The contact owns a 2002 Ford Windstar. While pulling out of the driveway, the vehicle stalled. The contact had the vehicle towed to the dealer. The tow driver, a certified mechanic, informed the contact that the front end axle failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the front axles were not covered per a recall. The VIN was unknown. The approximate failure mileage was 189,000.

- Lock Haven, PA, USA

problem #103

Jul 132016

Windstar

  • 164,000 miles
The contact owns a 2002 Ford Windstar. While driving approximately 30 mph and making a right turn, the rear of the vehicle exhibited excessive vibration. The vehicle was maneuvered to the side of the road with caution where it was detected that the rear driver side axle fractured. As a result, there was a slight loss of steering control. The vehicle was towed to the dealer where it was diagnosed that the rear axle assembly would need to be replaced. The VIN was included in NHTSA campaign number: 15V608000 (suspension); however, the remedy did not mention the replacement of the axle assembly. The manufacturer was not notified of the failure. The approximate failure mileage was 164,000.

- Blaine, MN, USA

problem #102

May 092016

Windstar

  • miles
The contact owns a 2002 Ford Windstar. The contact stated that the vehicle was previously serviced under NHTSA campaign number: 12V195000 (suspension) that pertained to the installation of the rear axle reinforcement bracket. Most recently, the vehicle was taken to the dealer where it was observed that the rear axle fractured; however, the dealer declined to repair the vehicle under NHTSA campaign number: 15V608000 (suspension), which mentioned the replacement of the rear axle. The manufacturer was not notified of the failure. The failure mileage was unavailable.

- Charleston, WV, USA

problem #101

May 062016

Windstar

  • 160,000 miles
The contact owns a 2002 Ford Windstar. While driving 60 mph, the rear axle fractured from the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the rear subframe needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The vehicle was previously repaired under NHTSA campaign number: 12V195000 (suspension). The failure mileage was 160,000.

- Hanson, MA, USA

problem #100

Apr 292016

Windstar

  • 120,000 miles
The contact owns a 2002 Ford Windstar. While pulling into a parking space at a very low rate of speed, a loud banging noise occurred. Upon inspection, the contact discovered that the front passenger side suspension spring had fractured. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.

- Aurora, IL, USA

problem #99

Apr 182016

Windstar

  • 158,000 miles
Rear axle broke while my wife was driving with grandkids in the vehicle. Both rear tires were rubbing on the inner body and tipped in. Happened just after exiting freeway. Lucky no one was injured.

- Ferndale, MI, USA

problem #98

Jan 092016

Windstar

  • 356,078 miles
The contact owns a 2002 Ford Windstar. While driving various speeds, an abnormal odor and noise were noticed from the passenger side wheel. The vehicle moved in reverse when the gear shifter was in the drive position. The failure occurred constantly and the anti-brake warning light illuminated. The vehicle was not diagnosed nor repaired. The vehicle was serviced for NHTSA campaign number: 15V608000 (suspension). The manufacturer was not notified of the failure. The failure mileage was 356,078.

- Chicago, IL, USA

problem #97

Mar 242016

Windstar

  • 145,000 miles
Rear axle broke while driving on route 18 ( highway) South in New Jersey.

- Long Branch, NJ, USA

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