10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
4 / 0
Average Mileage:
135,134 miles

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problem #136

Jun 072018

Windstar

  • 189,000 miles
The contact owns a 2002 Ford Windstar. While driving at an unknown speed, the rear driver's side wheel turned inward and the contact heard a loud grinding sound coming from the rear of the vehicle. There were no warning indicators illuminated during the failure. Ford & Lincoln of smithtown (440 jericho turnpike, smithtown, NY 11787) was contacted and informed the contact to tow the vehicle to the dealer. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was not notified of the failure. The failure mileage was 189,000. The VIN was not available.

- Lake Drove, NY, USA

problem #135

May 212018

Windstar

  • 168,000 miles
Ford rear axle recall. Received a recall letter for an inspection of the rear axle, which failed. The dealer found another recall about a front control arm, which they fixed. The rear axle was at my expense. The axle had the brackets installed, but improperly. I was told that the car was unsafe to drive, that the axle could break at any time. I'm on disability and can't afford to replace an axle that should be replaced by Ford. I also can't afford to buy another vehicle! I have to drive regardless of this issue!

- Leitchfield, KY, USA

problem #134

Apr 302018

Windstar

  • 112,000 miles
The contact owns a 2002 Ford Windstar. While driving 35 mph, the contact heard a crunching sound and noticed smoke coming from under the vehicle. An odor of burning rubber was also present. The contact pulled off the highway and called aaa roadside assistance. The vehicle was towed to the dealer (bob gillingham Ford, 8383 brookpark rd, parma, oh 44129) where the technician informed the contact that the VIN was included in NHTSA campaign number: 15V608000 (suspension). The dealer stated that the brackets were installed correctly. The contact was unaware of the cause of the crunching noise and smoke. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was 112,000.

- Cleveland, OH, USA

problem #133

Apr 292018

Windstar

  • 120,000 miles
The contact owns a 2002 Ford Windstar. The contact stated that the vehicle was repaired per NHTSA campaign number: 15V608000 (suspension), but it did not correct the failure. The contact found that the rear driver's side tire was slanted at an angle. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 120,000.

- Jacksonville, IL, USA

problem #132

Mar 172018

Windstar

  • miles
The contact owns a 2002 Ford Windstar. While driving at an unknown speed, the rear axle fractured without warning. The vehicle was unable to be driven and was towed to beau townsend Ford Lincoln (1020 w national rd, vandalia, oh 45377, (937) 898-5841). The dealer diagnosed that the brackets failed to secure the rear axle, which then caused the rear axle to prematurely fracture. The vehicle was included in NHTSA campaign number: 15V608000 (suspension). The dealer did not repair the vehicle because the statute to receive the recall repair was expired. The dealer and the manufacturer refused to cover the recall repair. The contact was informed to replace the rear axle due to the mis-installation of the brackets. The VIN was not included in NHTSA campaign number: 10V385000 (suspension), and NHTSA action numbers: EA10007 (suspension and structure) and PE10006 (suspension). The failure mileage was not available.

- Dayton, OH, USA

problem #131

Mar 072018

Windstar

  • 137,548 miles
Rear axel cracked causing wheels to tilt and hit inside wheel opening. Noticed while driving the car started to shimmey and shake. Made noise when turning. Van is now parked vehicle was involved in recall and dealer said the repair was not needed.

- Swansea, MA, USA

problem #130

Mar 012018

Windstar

  • miles
Rh back side of subframe, is rotted/corroded so bad that the metal tore all around the subframe bushing. To where it is not being held up by the bushing on the right hand lower/back is not holding up the front subframe... now, the vehicle is making a very loud popping noise when driving and turning... and when turning fast enough (more turning left then right) can feel whole front end jerk like its about to go the opposite way the van...replaced the left front strut assembly and control arm to find out that did not solve the problem. Then after repairs and looking deeper.. noticed right front side, sagging almost 2-4 inches lower then left front... that's when we noticed the subframe completely broken/rusted off from the body bushing (on the front right lower/rear bushing)

- Milwaukee, WI, USA

problem #129

Feb 062018

Windstar

  • 178,000 miles
The contact owns a 2002 Ford Windstar. While attempting to pull out of a parking space, the contact heard a noise emerging from the rear of the vehicle. The contact checked the vehicle and discovered that the two rear wheels were caved into the frame, and the axle was fractured. The vehicle was towed to brondes Ford in toledo, Ohio where it was determined that the brackets that were installed per a previous unknown recall were installed correctly. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 178,000.

- Toledo, OH, USA

problem #128

Jan 012018

Windstar

  • 140,000 miles
The contact owns a 2002 Ford Windstar. The contact stated that the vehicle was repaired per an unknown recall pertaining to the axle in 2011. Seven years later, while driving 25 mph, the contact heard a loud abnormal bumping noise. Shortly after, the contact smelled burning rubber. The contact pulled over, exited the vehicle, and noticed that the rear driver's tire was turned inward. The vehicle was initially towed to an independent mechanic and then towed to premier Ford Lincoln (1072 E 49th St, brooklyn, 11234). The dealer stated that the axle had fractured; however, the vehicle was no longer covered under the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

- Brooklyn, NY, USA

problem #127

Feb 202018

Windstar 6-cyl

  • 147,000 miles
I learned today there was a recall on the suspension:rear axle non powered axle assembly in 2010. The fix was to place reinforcement brackets (recall # 10V385000), and this was done. Since I purchased the van in April 2016 I've had to replace the rear tire 4 times! I asked the tire shop attendant how could this be and upon further inspection he pointed out there seemed to be some repair done on the axle and it appeared to have a crack in it now. He said the tire is leaning slightly inward because of this. He went on to say he's seen many Ford Windstar with this issue and I should reach out to Ford about recalls. I searched online first and found that there was a second recall on the axle assemble (recall # 15V608000). This was about the repair bracket, that it could be installed improperly. I called Ford and to my surprise the operator (ralph) said my VIN was not apart of the newer recall. I don't believe that to be true if it was apart of the initial recall and had the reinforcement bracket placed on the axle. Please help. I was driving when I noticed the problem. I hadn't hit any major pot holes or anything! normal bumps in the road but nothing major. I noticed the issue more when I turned a corner eventually my tire blew out (making a loud noise) and I had to call for a tow. The tire repair attendant said it even looked as if the tire was leaning inward. The picture attached is of the inside of the tire. The part you can't see by looking at the vehicle.

- Montclair, NJ, USA

problem #126

Feb 082018

Windstar

  • 176,000 miles
Rear axle assembly snapped yet our VIN is not on recall list. This was not due to any accident or damage on our behalf this was simple daily in town five miles driving then snapped and not usable. We were driving and turned left and. Or even two blocks the vehicle made a snap sound almost like a popped tire. Both tired are inward and the vehicle ian now parked due to the snapping of this.

- Freeport, IL, USA

problem #125

Nov 102017

Windstar

  • 175,000 miles
The rear axle started to snap in November 2017 when I was driving with my wife and kids in the van. We smelled burning rubber and pulled over. If we had drove any further the axle was going to snap with all of us in the vehicle. Ford is refusing to cover all the costs of the repair because the previous owner had the bracket/support put on. We did not purchase this vehicle till March 2017. We want the full cost of the repair covered and the Ford dealership's storage fees erased. Our bill is currently $1,809.65. We should not have to pay for the repair and the time it has been sitting there while we fight Ford to pay the bill. This was not an act of wear and tear but an act of a recall on the manufacturer.

- Bethlehem, PA, USA

problem #124

Apr 012017

Windstar

  • miles
My complaint involves a recall that was said to have been completed and closed but upon further findings show that the work was never done. This involves the recall: NHTSA reference #11V030000. I filed a complaint with Ford Motor Company through certified mail on July 26, 2017 and was received and signed for on July 28, 2017. I have not heard back from the company since I filed the complaint. I bought this vehicle in Oct of 2016 and put it in storage for the winter. I didn't discovery the problem until I took it out of storage in April 2017. That is when I took it to a local service garage to find out what the problem was. Subsequently, I learned that there had been a recall for this problem back in 2011 and supposedly, it had been fixed by a Ford Motor Company dealership - jack madden Ford in norwood, Massachusetts. I took the car to a local Ford dealership here in Michigan where I reside. And upon inspection they determined that the problem had never been fixed. My bottom line in all of this is that I would like to have the vehicle fixed by Ford Motor Company in accordance with the recall. I have upload an estimate for the repair from my local service garage. I would appreciate a timely response with regard to this complaint thank-you, kirk M. raiche

- Ann Arbor, MI, USA

problem #123

Oct 212017

Windstar

  • 115,000 miles
The contact owns a 2002 Ford Windstar. While driving 25 mph, the contact heard an abnormal high pitch sound and noticed a burning odor without warning. The contact pulled the vehicle over and observed that the rear axle had fractured. The vehicle was towed to the local dealer (sharpnack Ford, 1200 S conwell ave, willard, oh, 44890) where it was diagnosed that the rear axle failed and needed to be replaced. The manufacturer confirmed that the vehicle was included in a previous unknown NHTSA campaign number for the rear axle (June 20, 2011). On November 2, 2015, the rear axle was inspected again and repaired as needed due to brackets improperly being installed per NHTSA campaign number: 15V608000 (suspension). No additional assistance was offered and the contact was advised to call NHTSA. The vehicle was not repaired. The failure mileage was approximately 115,000.

- Willard, OH, USA

problem #122

Nov 152017

Windstar

  • 150,000 miles
The sweigh bar links have been replaced twice. Breaks and rosters too! the tires are new with inlinement and rotation done! I have went through several sets of tires! the vehicle just doesn┐T drive correctly! the vehicle is also missing with no found reason and will randomly die! it feels very lose and unsafe on the road! the coil pack, plugs and plug wires replaced! all new fluids including antifreeze, break fluid, power steering fluid, oil and transmission fluid! the air filter and other filters! new fuel pump and it's still not right! break light comes on and off and emergency break isn┐T set nor is it low on fluid! new breaks and caliber and rotor! seriously have invested slot of money in this vehicle! also motor for windows being replaced now! gage hand will periodically go all the way to the right the after a few seconds go back to normal! this started in April of 2017 and is still continuing

- Bowling Green, KY, USA

problem #121

Oct 282017

Windstar

  • 190,000 miles
Recall 10S13 was performed on the vehicle in 2012 fox of marquette, recall 15S27 inspection was done in Jan 2016 copper country Ford. The rear axle beam broke 10/28/17. It was late at night when I was driving. I started to smell burning plastic or rubber. I parked the van and the next morning someone looked at it and said my wheel was tilted inward. The axle was broken. I was given Ford's customer service number by my local Ford dealer, but there are no programs available to help me get it fixed. I owe $1000 on the van and it will cost hundreds of dollars to fix it. I am a single mother living paycheck to paycheck.

- Laurium, MI, USA

problem #120

Sep 152017

Windstar

  • 125,000 miles
The contact owns a 2002 Ford Windstar. The contact previously received an unknown recall notification regarding the suspension. The vehicle was taken to a local dealer (diblasi Ford, 112-21 northeren blvd, corona, NY 11368) for the recall repair. Two weeks ago, while driving 25 mph, the rear axle cracked without warning. Additionally, the rear passenger tire was bent inwards. The vehicle was taken to an independent mechanic. The contact called a local dealer (koeppel Ford, 57-15 northeren blvd, woodside, NY 11377) and was advised to bring the vehicle in for service. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.

- Astoria, NY, USA

problem #119

Aug 302017

Windstar

  • 138,000 miles
The contact owns a 2002 Ford Windstar. While driving approximately 15 mph, there was a bumping noise coming from the rear of the vehicle. The contact coasted the vehicle to the side of the road and noticed that both rear tires were turned inwards and the axle detached. The contact called noble Ford, (2200 N 20th ave, newton, ia 50208) and was informed to call NHTSA to have the vehicle towed. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 15V608000 (suspension). The manufacturer was not contacted. The approximate failure mileage was 138,000. The VIN was not available.

- Newton, IA, USA

problem #118

Aug 142017

Windstar

  • 135,000 miles
The contact owns a 2002 Ford Windstar. While driving approximately 30 mph, there was a noise coming from underneath the vehicle. The contact drove into a fuel station and was informed that the front axle detached and needed to be taken to a dealer. The vehicle was later towed to the Ford Lincoln dealer (located at 147 w 11 St, huntington station, NY 11746) where it was diagnosed that the front axle detached and needed to be replaced. The vehicle was not repaired and the contact was waiting for authorization from the manufacturer. The VIN was included in NHTSA campaign number: 10V385000 (suspension). The manufacturer was not contacted. The approximate failure mileage was 135,000.

- Huntington, NY, USA

problem #117

Aug 012017

Windstar

  • 167,222 miles
Rear axle cracked

- Highland Park, NJ, USA

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