10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
64,844 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #17

Apr 012014

Sierra 1500

  • 60,000 miles
Multiple cracks in dashboard top including dash cracks near passenger airbag. One crack appeared, then more cracks soon followed. Sent letters to GM executives who replied back that age and mileage of truck was too far outside warranty. No consolation offered except a minor credit toward new vehicle purchase. Truck is meticulously maintained and cracks pose safety concern during potential airbag deployment.

- Ashburn, VA, USA

problem #16

Dec 212014

Sierra 1500

  • miles
2009 GMC Sierra 1500 dash is cracked up this is a safety hazard if the air bag comes out

- Ponchatoula, LA, USA

problem #15

Nov 012016

Sierra 1500

  • 102,000 miles
The dash has cracked over the gauges and at the corner of the air bag on passenger side. I just bought the truck so not sure how long the cracks have been there!

- Green Cove Springs, FL, USA

problem #14

Nov 052016

Sierra 1500

  • 60,000 miles
Dash crack.

- Mount Carmel, IL, USA

problem #13

Aug 162016

Sierra 1500

  • 45,000 miles
Dashboard cracked around passenger airbag cover and forward of the instrument cluster, cracked in stationary or when parked.

- Oxford, PA, USA

problem #12

May 252014

Sierra 1500

  • 75,000 miles
My dash has cracked. One day I just got in my truck and noticed the dash had a small crack in the plastic. The crack has since multiplied to multiple cracks. It has happened not even driving my truck. I am afraid that since the crack is near my airbag that it will send shrapnel thruout the cab and cause serious injury.

- Port St Lucie, FL, USA

problem #11

Aug 232016

Sierra 1500

  • 65,229 miles
The dash board cracked..while setting in the driveway

- Carrabelle, FL, USA

problem #10

Feb 032016

Sierra 1500

  • miles
Cracking dashboard

- Waldwick, NJ, USA

problem #9

Jan 012011

Sierra 1500

  • miles
The parking brake light turns on randomly, when just starting the vehicle, when just sitting in the parkinglot before moving, while driving, but mainly while slowing down....while using the brakes. I have taken it to the dealership 4 or 5 times now, and they cant reproduce the problem in their shop, so they dont know how to fix it. It is getting worse now. Flashing and dinging when slowing down on the highway, or when going down hill. I am worried that it may trigger something, like the brakes. The dealership has worked with me, still "trying" to fix even after my warantee has expired. I also have the dash crack issue too.and is very concerning being on the rim of the air bag.this needs to be looked into and not wait til something bad happens. Be proactive, not reactive.

- Milpitas, CA, USA

problem #8

Aug 222014

Sierra 1500

  • 88,000 miles
Back up sensors for park assist do not work when a hitch is in the receiver.

- Opelousas, LA, USA

problem #7

Sep 012015

Sierra 1500

  • miles
The dash on my truck has cracked by the passenger airbag and also by the instrument cluster behind the steering wheel. Online forums prove that gmt900 vehicles (Tahoe, Suburban, Yukon, Silverado, Sierra) have this issue. The headlights keep blowing and have replaced them 8 times. This is a safety problem due to having to drive at night. Also both right side doors will not unlock and this is a major problem when you have a small child.

- Boaz, AL, USA

problem #6

Aug 012015

Sierra 1500

  • 65,000 miles
The dash on this truck has cracked in several locations. Afraid what would happen in the event of an accident if the air bags discharges causing parts of the dash to break apart and cause injuries.

- Bridgeton, MO, USA

problem #5

Sep 222015

Sierra 1500

  • 128,000 miles
My dash is cracking and I am worried it will puncture the air bag. This can not be safe. I have read that others are having the same issue. Why is the issue not being resolved?

- Lacombe, LA, USA

problem #4

Apr 192013

Sierra 1500

  • 40,000 miles
The dash on my truck has cracked by the passenger airbag and also by the instrument cluster behind the steering wheel. Online forums prove that gmt900 vehicles (Tahoe, Suburban, Yukon, Silverado, Sierra) have this issue. It is time that GM starts a recall for their defective dash design. In the event of a wreck and air bag deployment the broken dash could easily send plastic fragments throughout the cabin.

- Houston, TX, USA

problem #3

Sep 172015

Sierra 1500

  • 65,000 miles
Was driving and noticed a rattle noise in the dash. Looked around the top of the dash and found 2 cracks (2 and 3 inches long) on the dashboard above the instrument panel. I never put anything on the dashboard. It looks like probably a crack caused by the heat.

- San Antonio, TX, USA

problem #2

Aug 032015

Sierra 1500

  • 104,000 miles
Not necessarily an incident. I bought the truck used in January 2014. The dash was already cracked. Since then people have been talking about the dashes cracking on GM trucks and Yukon 2008-2010. Mine since I bought it has cracked more, and coming loose, one crack is near the air bag. I have brought it to GM's attention at my local dealership they refuse to fix it and want to charge me the full price of the dash to replace it with the same thing that was there, so it can break/crack again"?" I took it to another dealership they say theyll fix it only for a percentage for the time past the warranty on the vehicle, and that its a one time deal I cant get the price and go back later. This has gone unrecognised by GM as a serious issue and a serious safety hazard if air bags deploy.

- New Roads, LA, USA

problem #1

May 082015

Sierra 1500

  • 56,000 miles
Upon entering the vehicle, I noticed a line on the dashboard, and when I ran my fingers across it to check it out. I discovered that the dashboard was cracked. When I got home I inspected the crack a little closer and realized that this crack had been there for awhile, I just could not see it. The older part of the crack was black and the new crack was gray. This crack is consistent with other GM truck owners, and what they are experiencing with these type vehicles. This crack is in the same vulnerable location near the upper left corner of the airbag. I am currently working with GMC to replace this faulty material. This truck is 6 years old and has low mileage. This is a safety issue when it comes to the airbag deploying. No one knows how much of the dashboard will deploy with the airbag. GMC needs a recall... the internet is full of testimonies about GM products cracking dashboards. An investigation is necessary to find out about the quality of the material used in manufacturing these dashboards.

- Jonesboro, GA, USA