10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 64,844 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Dash cracked. A known problem for these vehicles
- Lexington, SC, USA
Hello, I was just at mossy GMC in new orleans, la., where I went to see about getting my recalled airbag ordered and replaced. The service rep told me that when they change out the airbag, most of the time the dashboard cracks even more, where they willbe working, but they will not replace the broken dashboard. I feel that this is totally rediculous! if I didn't have that damage before going into a service center, and now I have damage caused by the service center, I should not be having to pay for a new dashboard out of my own pocket. I feel that a cracked dashboard could compound the severity of a car crash, being said, it could shatter into pieces upon airbag deployment and send shards of dashboard flying at both the driver and their passengers. The shards, could also lacerate the airbags and render them useless. Please help me out with this situation.
- New Orleans, LA, USA
Takata passenger airbag GM recall N212328780. GM safety recall letter dated 02/2021 indicating part is not currently available and I will be notified once parts are available. I request, with concern, an investigation be performed on the airbag propellant components for signs of expansion problem which may have caused a crack/split in vehicle dash surface. This complete crack/split is located near upper left corner of recalled passenger airbag/cover. Dash appears to be slightly raised in that area of crack/split. Previous GM recall issued for same dash problem for other model year vehicles?
- Joppa, MD, USA
Dash is cracked in several places, especially around passenger airbag, possibly creating shrapnel in an accident.
- Willits, CA, USA
Train horn at hwy us 1 in bunnell at belle terre is tooo loud daily. This is is between 2200hrs and 0400 hrs daily its too much. It wakes family, baby, wife.
- Palm Coast, FL, USA
Dash cracked above steering wheel. Only 29000 miles and always garage kept. Truck in excellent condition. Original owner. Appears to be poor quality materials. Concerned this could effect airbags.
- Grayson, KY, USA
Dashboard behind the I strument clusrer and by the passenger air bag is cracked. Could cause flying dash pieces in an accident with air bag deployn ment.
- Hanover Park, IL, USA
Cracking of the dash around the left rear area of air bag cover, cracked all the way towards front of dash area, broke pieces falling in dash..concerns of flying projectiles in case of an impact causing more harm to passenger or myself from flying broken pieces of dash.I cant recalled exactly when it happened if the vehicle was parked moving. In motion or any other type motion that would cause this just every day driving normal.
- Fultondale, AL, USA
Dash has cracked in 5 places the dash is also peeling paint. Also the crime interior handles the chime is pulling off and extremely sharp. My exterior door handles paint is falling off in chunks on all 4 doors. My drivers side seat the lumbar support broke 3 times.
- Plant City, FL, USA
Really upset that dash has cracked in my pickup just learned its a common problem GM doesnt want to fix. $1300 repair cant afford that.
- Amarillo, TX, USA
Cracked dash above the passenger air bag on my 2009 GMC Sierra and my 2007 Chevrolet Avalanche. Could cause a safety hazard if the airbag was deployed and is not aesthetically pleasing considering the money spent on the vehicle.
- Garland, TX, USA
Dash board has cracked over instrument cluster and at passenger air bag
- Lake Charles, LA, USA
Dash is cracking causing possible air bag inflation issues in case of accident..dash is cracking around in dash air bag cover
- Mabelvale, AR, USA
The dash is cracked. This is a known issue for your product.
- Oklahoma City, OK, USA
Dashboard cracks, on both sides, above the instrument cluster and at the passenger side airbag. Passengers side crack is effecting how the airbag access cover snaps into the excisting dash recess. It's very bad and sagging down effecting how the airbag would deploy.
- Florence, KY, USA
I bought this truck brand new and I can always remember hearing loud pops coming from the dash area on a regular basis. For several thousand miles, there was no visual damage as a result of these pops. Around 60,000 miles, however, I began to. Notice a crack in the dashboard near the passenger air bag. As I continued to drive the truck, I still heard the occasional pop and another crack soon appeared above the instrument cluster. More mikes driven, more pops, and more cracks. As anyone would do, I took my truck into the local GM dealership to let them know that something was wrong with the dashboard. I always used a sunshade when parking outside and I kept it parked in the garage at home. I also keep my truck maintained very well, as I can't stand a dirty and neglected vehicle. Since it had been well-maintained and was never driven hard, I expected GM to see the damage and replace it under warranty. To my dismay, however, they said that due to the age and mileage, that they would not be able to offer any assistance. GM quoted me around $1200 to replace the dashboard if I wanted to get rid of the cracks. Astonished that GM would not warranty an obvious faulty item, I then searched online to see if anyone else had the same problem. I quickly found others in forums, youtube videos, and on facebook that had the exact same problem as myself, with cracks in the exact same places and very similar responses from GM when they tried to have the issue resolved. I found a group on facebook dedicated to this exact problem and it is consistent in '07-'13 model GM trucks and SUVS. After being denied assistance by GM, having some mechanical knowledge, as well as the desire to continue driving this truck longer, I removed the dashboard only to find cracks in the dashboard where the screws fastened it in place, as well as clips broken off that were meant to hold it down into place.
- Austin, TX, USA
Cracked dashboard from windshield to airbag on passenger side. With no aftermarket replacements available only over lays caps. Noticed multiple complaints on safety issues online from other GM owners
- Pasadena, TX, USA
Takata recall severe cracks originating from the top left corner of passenger airbag. Airbag looks like it has a bulge causing the dashboard to crack. Concerning that airbag will deploy and pieces of plastic will injure the passenger or driver of pieces are deployes all over the cabin.
- Brownsville, TX, USA
Dash is cracked running directly over passenger air bag and across the vent potions of the dash.
- Floresville, TX, USA
- Sedro Woolley, WA, USA