4.0

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
30,581 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Dec 272022

Terrain

  • miles
The automatic emergency braking system just goes off without any reason, causing the vehicle to considerably slow down if not stop. This happens several times a week if not multiple times a day again for no reason. There is no advance warning, it just happens.

- Monmouth Beach , NJ, USA

problem #7

Feb 142022

Terrain

  • miles
The front brakes and rotors have been changed twice in 2 months time, over $400. Something is causing the rotors to warp. The heat went out in the middle of winter because the blend door broke, $800. Also, about 6 months ago I had to have the timing chain and a gasket replaced because of the ongoing oil consumption issue, $1300. It's an expensive problem for the owners of these vehicles and no reasonable solution.

- Portage, IN, USA

problem #6

Jul 282020

Terrain

  • 38,400 miles
I have been having problems with my car sense I have owned it. From day one it started with my wheels rubbing and scrubbing when in motion.I called dealership had repairs done on it for the first 7 months.I reported the problem back then to you all. Then after 3 yrs I started to feel some hesitation when sitting or taking off.then the forth year my power steering light comes on had that fixed now my engine light keeps coming on car still having some hesitation on and off. I paid to have a diagnostic test done on it by the place that does my oil change and was told that my codes where off and they were reset but 5 days later my engine light is back on, ironically right after my five years limited warranty is over and my car only have 38,490 miles to this day and it is not yet paid for. This is ridiculous, I have spent the last 5 plus years of dealing with this new lemon and all I get is another bill add to the $528.02 a month I have to pay already. This car came highly recommended by the sales person and dealership and all I can see is that these cars are being push on hard working people that just want something reliable and its wrong. This car is frustrating and stressing me out, I cant rely on it to get me through 5 more years I thought more of the GMC product and I cant take anymore of this trying to make this bad situation better on my own. GMC needs to do something about these defective cars please.

- Jackson, MS, USA

problem #5

Jan 032020

Terrain

  • 48,000 miles
Squealing sound, mostly after taking a left turn, as if it were coming from left rear tire and also a sound coming from steering wheel. Notified by onstar I may have an issue with both ABS system or stabilitrak system. Sound is intermittent so when I brought to my mechanic it did not make the sound so he could not diagnose where it was coming from- no charge. One day later it started again. It sounds scary and I hope nothing happens if it is the brake system. This is why I sent this complaint in. This is second of two complaints because in the first, I forgot to mention where the noise sounded like it was coming from.

- North Reading, MA, USA

problem #4

Jan 032020

Terrain

  • 48,000 miles
Steering to the left, but not always, there is a squealing noise. Continues to squeal driving straight and then stops. It is intermittent so when brought to my mechanic, he couldn't resolve. Charged me nothing. Didn't do it for a day and then I received a notification from onstar that there was an issue with my ABS system and a second notification that stabilitrak system had an issue. It is very loud at times. I also have a squealing noise coming from the steering wheel and that is intermittent also.

- North Reading, MA, USA

problem #3

Jan 042020

Terrain

  • 94,000 miles
Issue # 1-the wiper blades stopped working during a rain storm and were stuck midway on the windshield right in my site line while on O long 9 hour trip. I checked the engine compartment area after stopping the vehicle in a safe area. The turned on the wiper control inside the car and could hear the motor but no viper movement occurred. The control unit for the wipers seemed to be inaccessible as there is a large sealed housing over the area covering the wiper motor so I was unable to access or try to repair myself. I waited out the storm and researched to find that the 2013 model Terrain had a recall for this exact issue in the United States and that my model year car of 2015 has had the same recall in Canada only even though there are several hundred reported cases in the us per consumer reports. My hope is a recall for full repair of the issue will occur immediately in the us as this is a major safety issue that could result in serious injury or even death should this defect not be recalled for repair. Issue #2- the front brakes on my 2015 Terrain will lie have to replaced for the 3rd time in a 4 month period. The breaks shake and shimmy the front end of the vehicle when they are applied causing ineffective breaking. Both the break pads and rotors were replaced twice and the left from wheel bearing has also been replaced with the 2nd wheel bearing needing replacement in the very near future. Theses repairs alone have cost me $1300. The auto shop did cover the 2nd brake and rotor repair and will find out shortly if they will cover the 3rd repair. This is another crucial safety issue for this car that is a vital part of my daily commute to and from work. My hope is you will take both these safety issue serious and issue recalls.

- Glastonbury, CT, USA

problem #2

Feb 042016

Terrain

  • 6,000 miles
I've attached my final repair notice to GM and it has all of the details. I have since taken my car back to the dealership to have the final repair done. They still say nothing is wrong with it. I am terrified to drive my car. I asked GM to take the car back and they say they are not willing to do anything at all to help me. The transmission is jerky and the brakes barely work. Please investigate. Its like GM would like to wait until there is a huge accident and loss of life before doing anything.

- Woodstock, GA, USA

problem #1

Mar 042015

Terrain 6-cyl

  • 10,247 miles
While making a right turn at the bottom of a freeway offramp the keys on the keyring attached to the key in the ignition got stuck in the steering wheel. This briefly prevented me from exiting the turn, and then when the keys broke free the car had turned itself off!! I had no power steering, no power breaks and no headlights. I was on a slight downgrade and was able to coast to the next block where I turned right out of traffic before coming to a full stop. I was then able to restart the car after putting into neutral (or park, don't remember). The keychain that got stuck was from enterprise rental and had 2 key-fobs on it plus a plastic id tag on a small wire ring. This, combined with the poor placement of the ignition switch, has resulted in my hitting the keys with my hands while steering several times since renting the car 5 days ago. The ignition switch is located very close to the wheel and the ignition key which sticks out of the large key-fob is very close to the steering wheel even without other keys on the ring. Testing this in my driveway it is very easy to turn the car off while in drive. Very scary!

- San Francisco, CA, USA