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I purchased my 2017 Honda Accord EX-L Hybrid in July of 2017 and I was happy until the lights for the Honda Sensing Suite went on at around 5500 miles; the dash was inundated with warning lights that stated that the collision mitigation braking system, road departure mitigation system, and adaptive cruise control all had "problems" (which didn't help much to narrow down the problem).
I Immediately took it to the Honda dealership where I purchased the vehicle and they said that the radar and radar assembly was somehow moved upwards from below (the only way this could happen is if something from underneath the car shot directly upwards from the ground straight to the radar bracket and assembly and somehow left no cosmetic damage anywhere else on the car) even though there wasn't any physical damage on the car itself. They couldn't explain how it happened but they wouldn't pay for it either.
The dealership said that it'll be 3000 dollars to fix and replace everything and recommended I go through my insurance. I just don't understand why it's my responsibility to pay for this even though I kept this vehicle in meticulous condition, and drove it like I paid a pretty penny for it (which I did). If there was a physical impact or somehow I caused damage to it, I would admit to claim responsibility; but the car was in great condition and no damage was done to it by me.
I realize it's kind of hard for me to prove that it's not my fault, but it's also hard for Honda to prove that it is. It's one of those situations where I thought getting a new car would mean no issues for 5 years (cuz' it's a Honda) but I was certainly wrong about that and hopefully this doesn't fall on deaf ears. Do your due diligence in thinking about the new technology in cars and the repair costs that come along with it. Some days, I wish I never traded in my 2004 Civic VP with roll-up windows and manual locks (no ABS) because I had less problems with that car and less of a repair bill than my Hybrid in all of the years that I owned it.
- Christopher D.,