Affected Component: EQUIPMENT

Date Published
DEC 02, 2015
NHTSA TSB #
10099933
TSB Document
Summary
"SERVICE BULLETIN - SOME CUSTOMERS HAVE REPORTED FEELING ONE OR MORE DIFFERENT VIBRATIONS FELT PRIMARILY THROUGH THE DRIVER’S SEAT. THE IDENTIFIED VIBRATIONS MAY OCCUR UNDER THESE CONDITIONS: • DRIVING MODE 1: WHILE STOPPED WITH VEHICLE IN GEAR. • DRIVING MODE 2: WHILE BETWEEN 1,000–1,200 RPM AT TAKEOFF. NOTE: - YOU MUST MAKE SURE THE SERVICE ADVISOR HAS REVIEWED THE CUSTOMER INFORMATION STATEMENT FOR DRIVING MODE 2 WITH THE CUSTOMER BEFORE THE SOFTWARE UPDATE IS PERFORMED. - VERIFY THAT THE SERVICE ADVISOR HAS NOTED ON THE CUSTOMER INFORMATION STATEMENT THAT HE OR SHE HAS REVIEWED THE CUSTOMER INFORMATION STATEMENT FOR DRIVING MODE 2 WITH THE CUSTOMER. - THE NOTED CUSTOMER INFORMATION STATEMENT MUST BE RETAINED FOR FUTURE RECORDS AND ATTACHED TO THE REPAIR ORDER BEFORE DOING THE SOFTWARE UPDATE, AS THIS SOFTWARE MAY HAVE A SMALL IMPACT ON FUEL ECONOMY. • DRIVING MODE 3: WHILE DRIVING BETWEEN 1,800–2,200 RPM AROUND 40–50 MPH."