10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
28,937 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2009 Honda Pilot:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #6

Aug 222016

Pilot

  • miles
Takata recall. The contact owns a 2009 Honda Pilot. The contact received notification of NHTSA campaign number: 16V346000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Windsor, SC, USA

problem #5

May 202016

Pilot

  • miles
Takata recall. I had a major service performed in late May 2016, after the recall was in effect, but before I was notified of the recall. I have documentation evidencing the date of the service, which was after the recall was in effect. I can provide the documentation upon request. In May 2016, I specifically asked the Honda service center about whether my car was subject to this recall, since my husband's Acura MDX had this recall. The service center said no, but that they had the parts since the Acura recall was in effect. Two months later I received notification of the recall, which was in effect a few days before I went to Honda in May 2016. I immediately called Honda to request a service appointment for the recall and to obtain a loaner car. The Honda Pilot is my family's main form of transportation and we need all of the seats to be operational. I was told by Honda that someone would get back to me within two weeks regarding the loaner, and that it would not be possible to order the replacement part for the recall until fall 2016. I was further told that I should call in fall 2016 to order the replacement part. It has been over three weeks since I first called Honda to request the loaner car. I have made follow up calls to Honda with no response. I feel unsafe in my car, and yet Honda has been unresponsive to this serious safety concern.

- Encino, CA, USA

problem #4

Aug 102016

Pilot

  • miles
Takata recall. The contact owns a 2009 Honda Pilot. The contact received notification of NHTSA campaign number: 16V346000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Sunnydale, CA, USA

problem #3

Oct 122015

Pilot

  • miles
I took my vehicle in for the airbag recall and was told that there would be a charge to fix it. The airbag light is now on and will not go off. I also keep getting calls from dealers wanting to buy my Honda.

- Manvel, TX, USA

problem #2

Sep 122014

Pilot 6-cyl

  • 78,000 miles
When raining water began to enter into the cab of my vehicle around the side curtain air bag.

- Sorrento , FL, USA

problem #1

Apr 102011

Pilot

  • 5,338 miles
Honda 2009 Pilot mva 4/10/2010 reported passenger airbag deployed and injury occurred to sternum and ribs. Noted recall of Honda for airbag in newpaper and internet. Called 1-800-999-1009 #7 product concern dept. VIN [xxx] report [xxx] to Honda on 4/11/13 Honda Pilot was totaled when hit by Suburban going wrong way on a one way street about 40 mph. Honda Pilot was going through green light with right of way. No underdash airbag led to large and shin hematomas. Seat belted passenger. Made report to Honda Corp. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Houston, TX, USA