The transmission on this vehicle will will shudder when at high RPMs and low speed such as when leaving a stop sign or traffic light. This shudder delays acceleration and can cause a safety issue when pulling out into traffic and leaves you not able to get out of on-coming traffic's way quick enough.

- Lewisville, NC, USA

Several times since 2019 while driving on not straight roads(slight curves either left or right), the Automatic Emergency Braking would activate, First I would get a big bold BRAKE in Red letters on the Display. I would be looking around, no cars are coming, I'm in the correct lane, not speeding and sometimes the car would actually start applying the brake(s) when there is absolutely no reason to apply the brakes. This has happened several times while we have driven the vehicle either on a 5 to 6 hour trip and maybe has occurred a total of 5 times since we have owned the vehicle

- Abilene, TX, USA

Reported to dealer twice and could not be replicated. They just tell me they have never heard of this problem. While at a traffic light the vehicle either shifts into neutral, park or second gear. Sometimes I press the accelerator and it does not go even though I-€™m in Drive. I gave up with the dealer but it is scary when people behind you honk and I could be rear ended because I-€™m scrambling to press the transmission buttons or restarting. A few incidents, I had to turn off and restart. I have learned if it is running and in Drive but does not go, I press the drive button several times to make it go or turn off and restart in lines of traffic. This vehicle has bells and whistles but falls short with engine and transmission. I currently own 5 Honda vehicles and 12 Hondas over the years. This vehicle is the one I feel the least secure in being dependable. It has 16,000 miles on it and has been problematic since approx 7,500 miles.

- Tallahassee, FL, USA

The contact owns a 2019 Honda Pilot. The contact stated that while operating the vehicle the transmission had erroneously shifted from the drive position to the select position causing the vehicle to hesitate and sputter. After turning the vehicle off and restarting the engine the failure had self-corrected. On one occasion while parked with the engine idling, as contact was exiting the vehicle the transmission erroneously shifted out of the park position and began to drive forward knocking the contact to the ground and driving over the legs. During the incident, the driver sustained injuries to both legs and a fractured arm. The vehicle was taken to the local dealer who reprogrammed the transmission. No further information was available. Later while operating the vehicle warning messages began to be displayed including the service engine, power train, and the warning message "danger pull over immediately". The cause of the failure was not yet determined. The manufacturer was not notified. The VIN was not available. The failure mileage was 52,000.

- West Chesterfield, NH, USA

The contact owns a 2019 Honda Pilot. The contact stated that while driving at various speeds, the Auto START/STOP feature failed to operate as needed causing the vehicle to stall. The contact would restart the vehicle as an unknown message was displayed on the instrument panel. The vehicle was taken to the dealer on multiple occasions; however, the failure persisted. Recently, the contact stated that the vehicle had locked up after the failure occurred and the gear shifter would not move from the park(P) position. The vehicle was towed to the dealer. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.

- West Chester, OH, USA

Start / Stop and Engine failure. When I have the start/stop feature enabled there have been numerous occasions where the car has stalled and will not restart. This has happened in critical traffic situations and has almost caused multiple accidents and injury. In addition, the engine has cut off while driving through parking lots and stopping for pedestrians; during this time I need to reset the entire car to get it to start back up while stuck in the middle of the street. One other occasions the start stop has failed where the car does restart but the entire car resents and delays me from moving until this is finished. I have taken the vehicle back to the dealer to review and they say everything is working as designed.

- Easton, PA, USA

As described in Power Train TSB A20-029 (but so far associated only with 2019 Pilot AWD Touring and Elite) - my 2019 Pilot AWD transmission has intermittent harsh or jerky upshifts with steady acceleration. The vehicle lags, failing to accelerate properly. This creates a safety issue when merging, turning into active traffic, etc. The issue was inspected via diagnostic snapshot at Jenkins & Wynne Honda in Clarksville TN on May 3, 2022. Output graph confirmed transmission lag occurring consistently throughout tech drive. Issue first appeared in April 2022 at approximately 32,000 miles, just 2,000 miles past 30,000 mile service completed in Jan. 2022. All vehicle service maintained according to manufacturer timeline and recommendations.

- Clarksville, TN, USA

Intermittently when starting my vehicle while seated or using the factory remote start, the vehicle will move/drive forward up to several inches. I took videos of this and have taken it to the Honda dealer 3 separate times. The most recent time, they told me it was acceptable and that Honda says it can move up to 5-€ and be within acceptable tolerances. This is very unsafe due to my vehicle moving when unoccupied and with the parking brake set. The problem was confirmed and reproduced by the dealer. When I voiced my concern about the safety aspect, I was told that there should be nothing within 4-€™ of my vehicle. I feel unsafe to park my vehicle because I can-€™t control how close someone parks in front of me. I feel unsafe to park in my garage because I don-€™t want my car to drive forward and hit my property. I don-€™t want my daughter any where near my car when I am simply starting it.

- Livermore, CA, USA

We own a 2019 Honda Pilot Touring (VIN [XXX]). We purchased our vehicle from Checkered Flag Honda in Norfolk, Virginia in June 2019. This vehicle has 32,096 and is still under the factory bumper to bumper warranty. We have been experiencing an issue with the systems Auto-Start Stop feature. The vehicle's engine stops at a red light, and when we release the brake, on numerous occasions the vehicle fails to restart the engine and stalls in the middle of the road. This has happened more than 15 times since we have owned the vehicle and puts us in an unsafe situation. We took our vehicle in for service at Checkered Flag on 08/12/2021 and explained the problem we were having to the service technicians. During that visit, they were not able to duplicate our engine stalling issue (see service record attached). Since 08/2021, this issue has continued to occur 6-8 times since August. The engine attempts to restart itself after letting off the brake or after a set period of time, however after attempting to crank the engine, the car beeps and has to be restarted manually. When attempting to restart the car manually, the car will not start the next 2-3 attempts, and will eventually restart after multiple presses of the engine start button. This is extremely unsafe as we are not able to move the vehicle, sometimes for a few minutes. According to the service records, the technicians performed a battery check, and the battery was fine. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Chesapeake, VA, USA

I started the Honda Pilot drove on a driveway about 30 feet to an intersection. When clear I accelerated onto the road. The car was very slow to accelerate and I slowly rolled onto the road barely avoiding an oncoming car. While in my lane I stopped and observed an AWD warning light on the dashboard. I turned the engine off then restarted the engine. The AWD warning light was off and the car drove normally. The next day when starting my car to leave a parking lot the AWD warning light appeared on my dashboard. I turned the engine off then restarted the engine. The AWD warning light was off. I drove home without the AWD warning light reappearing.

- Columbus , GA, USA

Unexpected movement: Incident #1. car parked on level pavement in park gear but manual brake not set. I pressed brake and started the engine. Then lifted foot from brake (while car is still in park) and the body moved forward 6-8 inches before I could reapply the brakes. Incident #2 car parked in park facing steeply downhill. Engine running with gear in park. Pressed reverse button and lifted foot from brake but before I could hit the gas, the car rolled forward downhill about two feet before I could reapply the brake. Once the brake stopped the car then the reverse gear engaged and I was able to go from brake to gas pedal without rolling.

- Bethesda, MD, USA

My 2019 Pilot elite has 16,400 miles on it just started a couple months ago where I would get to 2425 miles an hour in the car with lunch or lurch it happens also sometimes when I get to 30 some miles an hour it all lurcher lunch. Last Friday I made a left turn onto a major street and went to accelerate in the car just wouldn't do anything it wouldn't accelerate it slow down and I had to pull over to the side and put my flashers on I had to wait a while probably a minute or so and then I could press my foot on the excelerator and go forward. This lurching or lunging does not happen all the time it could be on a city street when it happens it can be when I go to accelerate to get on the expressway I have mentioned this to my mechanic at Honda and they don't seem to know what the problem would be I'm wondering if there is recall that I might've missed or there's some thing that someone knows I can't be the only one that this is happening to.

- Muskego, WI, USA

On July 3, 2020, after reversing out of my garage onto my driveway, I put the car in drive and when I pressed the accelerator, the car shifted into park on its own. I tried again and it did it again. My husband and kids were in the car and my husband said "it did this to me the other day too." I got my phone out and took video of it occurring two more times. Each time I put the car in drive and pushed on the accelerator, it shifted into park on its own after moving forward.it did this with or without a seat belt on. The video is an MP4 file and there does not seem to be a way to attach it online, but I am happy to provide it upon request.

- Southlake, TX, USA

When the engine is disabled the car can't be put into neutral by the operator. In my case, on 2/13/20 the starter malfunctioned at < 7000 miles-it has since been replaced. I was in a parking garage, and no structure trucks were available to tow from the spot the car was disabled. The plan was to put it into neutral and push it to the street where it could be towed. The owner's manual does not tell what to do. The dealer didn't know, either. If it's googled, a youtube video comes up, that identifies an oddly shaped device or bolt deep in the engine compartment. But even the aaa mechanic who came to the scene, with all his tools, could not get it to turn. I asked the dealership if there was any other way and ultimately they said "no." They later told me, after doing some research, that Honda has a special tool, requiring three extensions, used to accomplish this during Transport to the dealer. This seem quite unsafe. Obviously, cars can be disabled in many ways. Without a reasonably accessible means of putting the car in neutral, it cannot be moved in an emergency situation (for example, out of a lane of traffic). It definitely can't be done by an owner (unless, I suppose it's someone who has the ability to google during the emergency, finds the video, and has the special tool). Please note the car wash feature will not work because the engine has to be running for that. When I first brought this up, no one at the dealership knew anything about this defect. I have since learned that most cars have a shift lock override lever easily accessible in the passenger compartment, often on or near the shift console. In my conversation with the dealership, they say that 2020 Pilot and 2019 and 2020 passports also have this design. I do not know how many other vehicles are affected. This seems highly unsafe and should be addressed. Thank you.

- Madison, WI, USA

Purchased the new 2019 Honda Pilot elite at around 3,000 miles. While driving around 25-30 miles per hour speed on paved roads, sometimes not all the time. The car downshifting and stalling for a few seconds before being able to accelerate again. This happen while driving on a nice sunny day with no loose gravel or rain, in a 4 way intersection making a left turn on green which made the car stalled and wasn't able to accelerate for a good 1 to 2 second. Good thing there wasn't any other vehicle that is near by. This can cause an accident and body injury! this happen during turns and straight driving. I've discuss this every time I go and get the car maintenance at the Honda dealership but they cannot duplicate the problem I've had encounter. The car as of now has 15,651 miles and downshifting and stalling comes and goes whenever it wants to its not contestant. For a new car over $50K plus not including taxes, its extremely dangerous to me and anyone who is driving or pedestrian walking near by!

- St. Paul, MN, USA

On two separate occasions I have experienced my car notifying me of a transmission issue and kicking it into neutral on its own. The first time this occurred back at the end of November, used auto start and got into my car shortly after. Turned on the car and placed into reverse. Still stopped, pulling up my gps and heard the alert and saw on my dashboard 'stop driving when safe. Transmission problem. See manual" it lights up that for a moment then goes away. But it shifted my car into neutral. Didn't think anything of it. Finished the the gps. Took another moment and put the car in reverse. It did it again and it was back in neutral when I was just in reverse. I called the dealership immediately. The next day car was taken to the dealership. Nothing was stored in the database. And they said they had never heard of it and couldn't find anything wrong. Fast forward to today, auto start, got into car. Placed in drive for a moment and before moving the alert came up and car was in neutral. It did it three times. Took a photo of the alert which is exactly as quoted. I am at a loss with Honda and what to do. I have also searched the owners manual and there's nothing of this quoted issue.

- Mount Pleasant, SC, USA

Engine is revving on its own @ 3000 RPM with no foot on the gas pedal or driving 15 mph and the engine is @ 4500 RPM with no foot on the gas pedal. My wife was in the pickup lane at my children's school and she told me that she had to hold the brake down & turn off the ignition because it felt like the Honda Pilot was going to accelerate on its own into the pickup line at the school. Now you see why I said this vehicle is dangerous

- Denton, TX, USA

The contact owns a 2019 Honda Pilot. While driving at any speed, the entertainment system failed and the screen turned off and on. The contact also stated that the vehicle shook violently without warning when it struck a bump in the road. The vehicle was taken to john Eagle Honda (855-562-7994, located at 5311 lemmon ave, dallas, tx 75209) where it was diagnosed that the computer system module needed to be repaired. The contact was not informed when the repairs could be completed. The contact notified the manufacturer of the failure and informed them that she wanted a different vehicle. The contact was referred to the dealer. The vehicle was not repaired. The failure mileage was approximately 300.

- Dallas, TX, USA

The transmission has slipped now twice while driving. Once on the highway and again yesterday after turning right onto a busy narrow road. The navigation system and screen display has blacked out and become non-functional while driving at least 6-7 times (no radio, navigation, or anything functions when this occurs). The car has had to be turned off in order reset the screen and function again. It is not possible to turn off the car when driving on a highway or narrow country road. Lastly, the car has breaked unnecessarily on several occasions despite adjusting the settings to not be overly sensitive. Once it came to a complete stop unnecessarily, thankfully no one was behind me. It has started breaking unnecessarily while driving on a highway and on a country road when no vehicles or anything were around. These situations have been scary and unsettling.

- Mooresville, NC, USA