Clunking noise when going over bumps. Dealer replaced right rear shock. Same thing happened again December 14, 2012. Car had 17,059 miles. This time dealer replaced the right rear shock again, and also replaced the left rear shock. Could there be a defect in the suspension system of this model and year car?

- Lititz, PA, USA

When I accelerate and every time the gear changes, the car would jolt as if I went over a speed bump. It's really uncomfortable when the car jolts while I accelerate, but the real problem is when I'm applying the brakes. The car would jolt and the speed would increase which nearly caused several accidents. I currently have about 13,000 miles and purchased this vehicle about 1.5 years ago. Within that time, the ignition wouldn't start. I would ignite the car and the car would eventually die on me. People said it might be the spark plugs, transmission or even the battery. However, it didn't make sense because the car was purchased only a couple of months before that incident. I never even wasted my battery in any way either. What if the car decides to turn off while I'm on the freeway? I can't afford that to happen.

- Los Angeles, CA, USA

My car began pulling strongly to the left at various speeds. I contacted the dealership and arranged to have them look at it. Our dealership first suggested a roadforce balance and wheel alignment and wanted to charge us $250. Since the car had recently been to them for service including tire balancing and rotation, I pushed back and refused this suggested remedy. I had read online how people were experiencing this "pulling" problem. It does make your arms tired fighting to stay on the road. I called the dealership management and informed them of the identical complaints I was finding online. To the manager and our salesman's credit, they made the service dept look harder. A thorough inspection found that the steering "toe" was not calibrated properly. It should have been at zero (0), but instead was at +1. the service department reset the toe back to zero. Everything has been fine so far. (2 weeks.)

- Baltimore, MD, USA