10.0
really awful- Crashes / Fires:
- 5 / 1
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 18,064 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I purchased a 2015 Hyundai Elantra on November 26th, 2014. The car was brand new when I purchased it. On December 23rd I noticed that my brake lights would not turn off after having parked and removed the key. I was unable to get the light to turn off, but I had a trip scheduled to visit family during the holidays. I was forced to leave the car at my house in its present state. When I reached my destination on December 24th I called Hyundai (lithia springs) to tell them about the issues and to ask them how they wanted to handle this issue. The service representative told me to bring the car in on January 3rd. When I returned to Georgia I brought the car to Hyundai. While driving the vehicle I could smell a strong odor reminiscent of spoiled milk. When I arrived at the dealership they examined the car and initially told me that the issue was with the brake clutch not depressing properly. After the technician replaced this part he returned to tell methat he was unable to correct the issue and that he suspected it to be an electrical issue. He requested that I leave the car with him so that it could be worked on and placed me in a loaner vehicle. I received a call today (January 6th, 2015) and was told that the issue had been isolated and that the car was not sealed properly and water had caused the electrical issues I was having. [xxx]. told me that the car would need to have the windshield removed, carpet removed, dried, and resealed. I expressed my concern with this and let him know that I wanted the car replaced immediately, to which he did not reply. He told me that Hyundai manufacturing would most likely not replace my brand new vehicle and that all he could do was try to fix the issues. I am truly unhappy and want my money back or a brand new car. I haven't even driven this car 1,000 miles and not only am I without a car. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Atlanta, GA, USA
- Philadelphia, PA, USA