My Uncle bought a Grand i10 car from Triumph Hyundai at Faridabad on 5th November 2015 . His car engine stopped suddenly when i was driving on 15th April 2016 without showing any alarm and signal when i was going to Gurgaon. Hyundai Road assistance picked my car from the spot and next day they told me it's ceased due to damage of intercooler pipe in the bottom of car whereas it's clearly a product issue which were recently in news . And if the pipe is that much sensitive and important why it's at the place where anything can easily hit it while running on road ?

First, the Service guys at Triumph Hyundai said to me that it's consumer fault can't be covered from Insurance as they'll be liable for Pipe only engine can't be covered in this and Hyundai is also not responsible for this as it's not a mechanical fault .

I am Not sure if it's not a mechanical fault and not an accident so what is the cause of engine cease, it's really a fuzz-off.

Later, Service Guys told me that you'll be liable for this but we'll try to help you on this with some discount but you have to send a mail to our APSM for the same. Meanwhile, i got to know that to mail the issue to Hyundai customer care and i have done the same on 18th April (Triumph Hyundai was trying to hide the issue from them and didn't reported this to 3 days since car engine ceased)

Service guys told me that you have done a wrong thing and why you have sent the issue to Hotline, it can be sorted among us, we'll still try to sort out if you can feel sorry to our APSM otherwise nothing can be done. They have troubleshooted the issue and manipulated Hyundai Technical Team and tried to hide their fault which leads to rejection of my complaint.

I have attached all the images of inter cooler pipe which is not at right place and could be damaged due to it's bad ground crearence.

Please Don't go for Hyundai Grand i10 it's a worst car, very bad pickup, worst dealer service .

Thanks Kuldeep Sharma 09811199127