really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
12,656 miles

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« Read the previous 20 complaints

problem #54

Oct 152015


  • 1,000 miles
The contact owns a 2016 Hyundai Tucson. After attempting to accelerate from a stop, the vehicle failed to accelerate and lost power. The vehicle then jerked forward. The vehicle was taken to shortline Hyundai (100 havana St, Aurora, co 80010) where the dealer stated that they updated the ECM software, which should repair the issue. The failure recurred several more times and the vehicle was taken back to shortline Hyundai each time where the software was updated again; however, the failure continued. The manufacturer was made aware of the failure and provided a case manager, who failed to assist. The VIN was not included in NHTSA campaign number: 16V628000 (power train, electrical system). The approximate failure mileage was 1,000. Updated 11/01/17

- Commerce City, CO, USA

problem #53

Sep 072016


  • 50 miles
Upon releasing the brakes after a stop, the vehicle starts to roll and immediately starts jerking violently while applying the throttle part way. On an incline, flat, or decline it doesn't matter. Once the vehicle is in motion and picking up speed it seems to be okay. It just seems to occur from a stop or very low speed.

- Kailua, HI, USA

problem #52

Jul 182017


  • 23,000 miles
We currently lease the 2016 Hyundai Tucson fuel cell. On multiple occasions there has been a sudden and sporadic loss of power during normal driving operation. Most recently, while traveling approximately 70 mph on a ca fwy the car lost about 90% of its power without warning bringing max speed to less than 15 mph! occupying the car pool lane at the time, we had to navigate 6 lanes of speeding traffic within moments in order to bring the vehicle to a safe position. Once safe we immediately called the Hyundai support line included in our lease with this "test" vehicle only to receive inconsistent information and the runaround. Now, it has been over two weeks and we know nothing more about what caused this sudden and abrupt loss of power that could have let to a violent accident (if not for our quick and controlled response). This vehicle has less than 24,000 miles yet Hyundai and their anaheim ca dealer not only cannot figure out the issue but cannot guarantee us that the issue will not reoccur without warning in the future. Making this vehicle unsafe for operation!

- Arcadia, CA, USA

problem #51

Jan 012016


  • 100 miles
The Tucson lurches and hesitates when in stop and go traffic, driving at a reduced speed (I.e., in residential neighborhoods) or when trying to accelerate from a complete stop (I.e., red light turns green). Several times, I've been stuck in an intersection for 5 - 10 seconds trying to get my car to go and complete a left hand turn. I've experienced lurching during residential neighborhood driving. I'll be going 25 mph, and come to a stop sign. I stop, and when I depress the gas pedal, the car does nothing. About 5 - 10 seconds later, it will lurch forward. Whenever it begins accelerating after a hesitation or lurch, the rpms skyrocket to 5 - 6K. This happens whether I press the gas pedal to the floor in desperation, or I'm gradually depressing the pedal. The lurching is so bad and so apparent that my passengers complain about it. They think I'm doing it on purpose. I've complained about this behavior to Hyundai since day one of owning the car. They've even sent engineers to monitor the engine and ride with me while I drive it. I know 5 - 10 seconds doesn't sound like a long time, but when you're trying to turn left and traffic is approaching from the other direction, it's a nightmare.

- Highlands Ranch, CO, USA

problem #50

Apr 012017


  • 5,900 miles
Called Hyundai corporate office via cell auto svcs! asked for request service now!!! w/come in and request a date for set quickly but cannot get a tow to bring the car to services! reasons: Hyundai passenger left side won't move! RPM was very high. Roder wheel when backing up showed a large sound.

- Bronx, NY, USA

problem #49

Jul 072016


  • miles
This vehicle has been serviced numerous times regarding the past two recalls. Updating this vehicle is not what it needs. This vehicle needs to be replaced completely. I cannot accelerate from a stop, when I'm in motion, or from a slow speed on any highways, interstates, city streets, etc. This vehicle does not want to move. Also, now given all of the issues I've been having with this brand new car, the air conditioning and brakes are fading in and out. So all of the issues I've had with this brand new car include but not limited: Lack of acceleration, stalling, dual clutch transmission, air-conditioning, braking, and radio/bluetooth/cd player will not always work. I submitted a lemon law complaint through the BBB and spoke with Hyundai Consumer Affairs. This is possibly my third or fourth complaint online with this heinous vehicle. It's unsafe for anyone looking to purchase!!!! it's jerky and will launch you once it finally decides to accelerate and then I'm at a standstill once more. This vehicle has a mind of its own and I can't believe that a dealership would sell a defunct car to someone. Maybe unknowingly, but now I have to jump through hoops and find other modes of transportation just to get to work and back. Unreliable, unsafe, unreasonable for the cost, and I'm not willing to do anything else with this vehicle. Hyundai needs to make this recurring and substantial issue right with this unhappy customer. Let's just hope the regional office will find a solution and pay off the rest of this car. I shouldn't be terrified every time I get into my car to drive with my baby because I know one of these times, we will get hit. Pretty sad to be sitting in the middle of an intersection and I can't move and other people won't move for you. The likelihood of getting hit... 99%. please make this right.

- Plattsmouth, NE, USA

problem #48

Jul 082016


  • 100 miles
I have submitted complaints and claims on this vehicle more than twice now and have taken it into the dealership almost 10 times! I'm still having the same exact issues I've had before just a month after purchasing this 2016 (brand new) car last year! the acceleration still staggers and I can't move from a stop, slow down, or when I'm already in motion on the highway, on city streets, county roads, and the interstate - not my idea of a safe car when that's why I bought it in the first place! it stalls and the rpms and everything on the odometer drops to almost zero. Take back this awfully made vehicle! it's extremely unsafe and "updates" aren't permanently fixing the issues. Stop giving it a band-aid "fix" and just take this car back. Lemon law. Lemon law. Lemon law. I don't want it. When there's on-coming traffic and I can't move, how am I suppose to stop someone from hitting me with my baby in the backseat!"!?!" I can't. because I can't make this car move.

- Plattsmouth, NE, USA

problem #47

Jun 012017


  • 10,200 miles
I purchased a brand new 2016 Hyundai Tucson. About a month later, we started experiencing a problem with the vehicle. While accelerating, the car seems to lose power and stalls. Then all of a sudden, the power kicks on and causes the car to jolt. This happens erratically and at least 2X per month. It's incredibly dangerous, especially when it happens while I am in an intersection. I received a letter from Hyundai regarding this recall, but the service did not help my vehicle at all. I called the dealership to have it looked at again, and the man stated that this is a common complaint, but the Hyundai corporation is stating that this is ┐normal┐ for dual transmissions.

- Redlands, CA, USA

problem #46

Mar 202017


  • 27,879 miles
Same complaint as before they cannot duplicate at dealership. There is not a recall on this VIN number even though it was manufactured during the dates of the recall I found out. I am seriously thinking about hiring a lawyer because I do not want a car that is not safe for my grandchildren. This time again would not accelerate when going into traffic. It is very terrifying.

- Saint Joseph, MO, USA

problem #45

Jul 092016


  • 9,644 miles
Dangerous vehicle - same thing as previous complaint. You never know when you have acceleration and are fearful of going into traffic. Also on a hot day the air condition would not work and they could not duplicate.

- Saint Joseph, MO, USA

problem #44

May 112016


  • 3,739 miles
Dangerous transmission. Whilie the car was in motion going down an on-ramp to get onto the interstate I proceeded to merge into traffic only to find out that I did not have any power. The car was still on but there was not any acceleration, I kept pressing and pressing and nothing. So I pulled off the road so a semi wouldn't run over me. I put the car in park and then waited about a minute. I was able to get the car moving a little bit at a time. Once I reached 70mph it was like it wouldn't shift gears. So I decided to drive it to the dealership. While stopped at a stop light I proceeded into the intersection only to have it not be able to move anymore so I was blocking traffic. I put the car in park and did a diagnostic only to find out there were no issues. Clearly this function does not do it's job in reporting the problem. The service manager was not able to get me an appointment until 5 days later to look at it. Only to find out they could not replicate this issue. I thought it was in my head because this started when I only had the car a month. You never know when it is going to happen. Also, the car will lunge at low speeds and sort of buck.

- Saint Joseph, MO, USA

problem #43

Apr 042017


  • 7,000 miles
There are several problems. The dual clutch an automated manual transmission on my 1.6-liter turbo version hesitates up to several seconds when accelerating, this can occur when turning, accelerating from a full stop, moving at a slow speed 1-5mph. The tachometer revs up but the car stays stationary. This happens multiple times a week. The scariest time was when I was attempting to merge on the highway and the car did not accelerate and cars had to swerve to avoid hitting me.. additionally if you are in bumper to bumper traffic inching along, it hesitates to accelerate and when it finally does, you're afraid you will hit the car in front of you. I have found when inching along 1-5 mph during rush hour traffic that I must leave 1-2 car lengths in front of me due to the lurching and hesitation. Supposedly the recall in September 2016 fixed this issue but it did not. When I contacted Hyundai motor company headquarters, they told me the car is working as designed. So they designed it to lurch and not accelerate? doesn't seem right to me. I have documentation of my contacts with the local dealer and corporate, but not with me today.

- Littleton, CO, USA

problem #42

Mar 032017


  • 6,300 miles
Sporadically when you step on gas to accelerate, it will just "bog down" and will not accelerate. This has happened many times both at around 20 mph or around 55 mph. It will not recover unless you take your foot off the accelerator completely and wait for several seconds. I tried once when it did this, to just keep the accelerator down to see if it would recover. It did not, it just slowed down till it stopped.

- Cottage Grove, MN, USA

problem #41

Jul 012016


  • 5,000 miles
Transmission acceleration lag/unpredictability and poor shifting causes unsafe conditions. Primarily when starting from stopped position but when driving also. Engine will rev but vehicle won't move and suddenly it will shift into gear sometimes lunging forward.

- Reidsville, NC, USA

problem #40

Jun 022016


  • miles
The car was purchased June 1, 2016. Found that the transmission does not engage correctly from a stop. The car revs and doesn't move then all of the sudden it takes off. You never know when it it going to happen. And you never know how fast it is going to go once the transmission engages. There have been many times that I have felt like I could hit someone because the car "takes off" on its own. I am hesitant to take off in traffic because I never know if the transmission is going to engage correctly. They say it is the duel clutch causing the issue. I have taken the car into the dealership 3 times. 10/7/16 recall 16-01-038, dct logic update operation 61C077R0, 16-01-057, 11/18/16 dct update operation 60C095ri, also reset adatt valve, 2/10/17 took the car in because still having same issue, was told "that's how the car drives". I have also reported the situation to Hyundai, case #10008011 and they took my information but haven't gotten back to me. I am afraid to take the car on extended trips because I don't feel safe driving the car. Someone is going to get hurt or even worse if this situation is not resolved or these cars aren't taken off the road.

- Crown Point, IN, USA

problem #39

Oct 012016


  • miles
Rough idle, also while stopped in drive engine seems to race and car feels as if didnt have foot on brake it would race foward

- Bryan, TX, USA

problem #38

Feb 112017


  • 12,000 miles
The contact owns a 2016 Hyundai Tucson. While driving approximately 60 mph, the engine suddenly shut off. The contact indicated that the failure occurred on multiple occasions. The vehicle was taken to the dealer, but the cause of the failure was not determined. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 12,000.

- Fairfield, CT, USA

problem #37

Feb 012017

Tucson 4-cyl

  • miles
Had recall 16-01-057 performed at local Hyundai dealer in hackettstown and since then have had multiple issues with it not moving when at a traffic light like transmission is slipping and then it grabs and almost causes accident..dealer says that recall would not make it do this and when they drive say there are no issues.there are multiple other people on internet having same issue, so not something I am making up. When is something going to be done about this before someone is killed.

- Hackettstown, NJ, USA

problem #36

Sep 152016


  • 300 miles
Vehicle contnues under in motion city streeet driving conditions cause the vehicle to not move if the accelerator pedal is pressed and released repeatedly.exactly as recalled for other 2016 tuscon but this does not match VIN database. Dealer denies there is a problem and states the vehicle is being driven wrong quoting the drivers hand book which basically says the vehicle not usable in stop and go conditions.there are hundreds of simular complaints of 2016 tuscon that did not fit in VIN NHTSA or Hyundai database, or continued to have same problem after recall repair performed or dealers denying there was any recall.

- Incline Vill, NV, USA

problem #35

Aug 012016


  • 7,000 miles
The contact owns a 2016 Hyundai Tucson. While at a stop light with the brake pedal depressed, the vehicle vibrated. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,000.

- Orlando, FL, USA

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