Transmission in reverse started to be delayed by 1-2 sec. During a visit to Infiniti Service, mentioned to adviser who brushed it off in 2011. Saying it normal to have a delay when shifting from drive to reverse with only 35k. Then worsened in 2013 Oct, put in storage until May 2014 when reverse only worked when flooring to above 2000 rpm, now out of warranty by a few month but only 45k miles. Infiniti warranty refuses to replace, wants me to pay $8,500. After appeal to corporate they would give me a discount of 25%, dealer felt bad and was already giving me a 15% discount, so not much of a discount. I was treated unfairly by warranty and offered a trivial discount, for being 5months out of warranty and 45k miles. Plus, I notified service adviser well under warranty.
Transmission in reverse started to be delayed by 1-2 sec. During a visit to Infiniti Service, mentioned to adviser who brushed it off in 2011. Saying it normal to have a delay when shifting from drive to reverse with only 35k. Then worsened in 2013 Oct, put in storage until May 2014 when reverse only worked when flooring to above 2000 rpm, now out of warranty by a few month but only 45k miles. Infiniti warranty refuses to replace, wants me to pay $8,500. After appeal to corporate they would give me a discount of 25%, dealer felt bad and was already giving me a 15% discount, so not much of a discount. I was treated unfairly by warranty and offered a trivial discount, for being 5months out of warranty and 45k miles. Plus, I notified service adviser well under warranty.
- Pete A., Oak Park, IL, US