really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
50,832 miles

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« Read the previous 20 complaints

problem #17

Aug 092007

X-Type 6-cyl

  • Automatic transmission
  • 46,415 miles
In March of this year I bought a 2002 Jaguar X-type 3.0 sport with only 40,123 miles on it. Since then I have only put on six thousand miles. Just last week my transmission suddenly went into high revs on upshifts and sever jerks and then failure. All in one day with no warning at all. The vehicle has expired its factory warranty only by time and not mileage. I find this unacceptable, especially at the response of, that will cost about $7,000 to fix. That's half the value of the car! I have contacted Jaguar' usa customer service center in NJ three times and they will not stand behind their product and will not offer any assistance what so ever. I basically got a, sorry, and such is life response. I am currently waiting to speak with a supervisor. I have been searching the internet and have found numerous reviews and comments of exactly the same problem, the transmission failure. Some have commented on failure at 15,000 miles 35,000 miles 40, and 50 thousand miles. The comments are all the same and not hard to find, I cannot understand how this is not acknowledged and fixed. I cannot afford to fix my car, I have nothing else to drive, and I would lose so much just to trade it in on another car. I can supply many, many complaints of the same problem at the drop of a hat. I feel legal action is necessary to fix this problem. Please help the hard working common man.

- Winston Salem, NC, USA

problem #16

May 212007

X-Type 6-cyl

  • Automatic transmission
  • 64,763 miles
The contact owns a 2002 Jaguar X-type. The contact stated that the vehicle fails to shift into reverse. The vehicle is currently at the shop. The dealer stated that the vehicle needs a new transmission. The current mileage is 64,783 and failure mileage was 64,763.

- Philadelphia, PA, USA

problem #15

Jan 262007

X-Type 4WD 6-cyl

  • Automatic transmission
  • 64,369 miles
Gear box fault light comes on while driving and complete loss of power. Jaguar replaced transmission with brand new one. Not 90 days later brand new transmission does same exact thing. Third transmission Y being installed at Jaguar, now im afraid of this vehicle. Some one is going to get hurt or killed if on high way.

- Brockton, MA, USA

problem #14

Mar 202007

X-Type 6-cyl

  • Automatic transmission
  • 31,450 miles
The contact owns a 2002 Jaguar X-type. While driving 60 mph, a warning indicator illuminated on the dashboard. The dealer diagnosed the failure as the transmission, and stated that it needed to be replaced. The failure mileage was 31450.

- Chaplin, MN, USA

problem #13

Nov 042006

X-Type 6-cyl

  • Automatic transmission
  • 44,000 miles
At only 46,000 miles, vehicle suffered catastrophic transmission failure, resulting in estimates ranging from $8000 (Jaguar rebuilt) to $3000 (local rebuild) for repairs. Car was, according to dealer, out of warranty by registration date, leaving me with the entire rebuild bill. Jaguar knows about the problem of X-type transmissions failing and refuses to address the situation. Emails and letters sent to Jaguar hq have all gone unanswered. Since I received the vehicle, the transmission has been replaced, headlight washer covers have both blown off during use, sunroof has failed, both front seats rock (Jaguar has a tsb out on this but fails to recall), mysterious dsc failures and many fit and finish issues (dash pad warping, paint issues, etc.).

- Clarksville, TN, USA

problem #12

Jul 052006

X-Type 6-cyl

  • Automatic transmission
  • 62,000 miles
This regards transmission failure of 2002 X type with 62,000. I am original owner and have had error messages and lurching from the transmission, with Jaguar returning the vehicle indicating no problems. The internet is full of complaints with low mileage and complaints like mine.

- Chicago, IL, USA

problem #11

Dec 212006


  • Automatic transmission
  • 55,000 miles
While driving home from work at night at about 30 mph the transmission started to slip then the car stopped moving at all even though the engine was running and in gear. I work in an old industrial part of town and not a place to break down after dark and was very lucky a policeman happened by almost immediately and waited until a tow truck came. I called the Jaguar dealer about it and was told there is a lot of problems with the 02 X types and he thinks since Ford is in such bad shape, Jaguar is not covering these out of warranty even though this is a known defect. I ended up having the car towed to a transmission shop I trust and he also was aware of the problems these X-types were having with the transmissions. It cost me $4,500 to have the transmission rebuilt on a car with 55,000 miles on it. A little research on the internet shows a lot of people having problems with their transmissions on the 02 X-type and Jaguar/Ford is doing nothing to cover the problem after the factory warranty is up.

- St. Louis, MO, USA

problem #10

Feb 082006

X-Type 6-cyl

  • Automatic transmission
  • 69,000 miles
Experienced two major failures. The initial failure involved the shearing off of one of the left suspension components. Resulted in steering failure. Fortunately, I was only going 20 mph and was able to stop before further damage incurred. $4500 in repairs to front end/suspension--covered by local dealer/Jaguar. The second failure involved transmission failure at speeds of 40 - 70 mph. Happily, when taken to the dealership, it left them stranded on the street. This resulted in the recommendation of a new transmission at $6500 on a component not due to require service for another 30,000 miles. (car had 69,000 miles.)

- Columbia, SC, USA

problem #9

Apr 272006

X-Type 4WD 6-cyl

  • Automatic transmission
  • 38,000 miles
A light on the dash indicated a transmission or engine failure and the car had trouble going more than 30 miles per hour. I immediately went to a mechanic who said I had a transmission failure. The car only had 38000 miles so this was very unexpected. It was just out of warranty by 2 months. Jaguar cars agreed to pay half of the cost of replacing the transmission with a refurbished transmission, my share was $3304. Based on internet postings I have read from other owners of this vehicle I suspect this could be a known safety defect and I believe an investigation may be warranted.

- Miami, FL, USA

problem #8

Feb 102006

X-Type 6-cyl

  • Automatic transmission
  • 40,300 miles
First start up onto highway after brief warm up of 3 minutes. Vehicle went into limp mode after hearing a brief howling noise from transmission. Dash indicators read: Engine system failure, dcs systems failure and trans failure. Red and amber lights in center came on. Parked in rest area in N. shifted back into drive and there was a very loud engagement of transmission that jerked vehicle. Vehicle's warranty to expire in 2 weeks. Vehicle still at shop waiting for diagnostics check.

- Marion, MA, USA

problem #7

Jan 052002

X-Type 4WD 6-cyl

  • Automatic transmission
  • 500 miles
The gearbox failure light illuminates when the car has been out in the wet. It doesn't have to be heavy or even raining for this to occur. Once this occurs the gearbox fails to respond as it should. The car will rev, but the gearbox doesn't responsd, consequently it can leave you stranded on the highway, and you then have to coast your car to the hard shoulder.

- Houston, TX, USA

problem #6

Feb 202005

X-Type 6-cyl

  • Automatic transmission
  • 62,932 miles
I have had this car, 2002 Jaguar X-type for less than 3 years. Over this time, . there have been several failures with the electrical system. The car only has 62,917 miles, and now the transmission has failed. This occured on a rainy night, and I barely got to my street before the car totally stopped moving. I have contacted Jaguar corporate to ask them to stand behind their vehicle. They seem to build this car to last only 3 years. All they offered was a $1,000 discount on a bill of $8,150.

- Anaheim, CA, USA

problem #5

Jan 312005


  • Automatic transmission
  • 30,000 miles
When crossing a highway intersection the vehicle engaged into limpmode which caused the electrical system to shut down, and vehicle decelerated to 5 mph.

- Wilmington, DE, USA

problem #4

Mar 262003


  • Automatic transmission
  • 24,900 miles
Nar 04/21/2003 mr the consumers automobile was in a series block of vehicles build and sold with a defective chip. After having several problems with the vehicle such as; the seat belt adjusters broken, the clock radio audio system inoperative, the brakes having been replaced, failure of the transmission interlocking which causes a clicking noise. And to date the consumer has only received one recall (R935) notice. The consumer is very dissatisfied and feels that Jaguar has failed to tackle the problems as stated, hopefully compensation for the defective vehicle will be enacted. The dashboard instrument panel was replaced. The HVAC made a noise when the defroster was

- Urbandale, IA, USA

problem #3

May 022004

X-Type 4WD 6-cyl

  • Automatic transmission
  • 57,999 miles
Have experienced several occurrences of power train shutdown to do electronics on 2002 Jaguar X type VIN # [xxx]...this occurs in moving traffic at all speeds. Represents a serious safety issue. I have asked Jaguar motor co to replace the vehicle...they claims it has been repaired. Not the case as the malfunction has occurred several times which resulted in main harness & ECU replaced... information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- New Freedom, PA, USA

problem #2

Jan 232004

(reported on)


  • Automatic transmission
  • 7,000 miles
On 2 separate occasions, the consumer was unable to take the vehicle out of the park gear. The dealership replaced a switch when the problem first occurred. Also at 26,000 while driving all gauges on the dashboard suddenly went to zero. The dealership was unable to determined the cause of the problem.

- Phillipsburg, NJ, USA

problem #1

Jan 152003

X-Type 6-cyl

  • Automatic transmission
  • 3,800 miles
On four separate occasions in the last five months, the car lost power and the "power train" warning light on the dash display came on. It appears to be related to the cruise control, since the failures occurred when engaging or re-engaging (after applying the brake or pressing on the accelerator) the cruise control. The failures seem to occur randomly and not every time the cruise control is used. The dealer has been unable to replicate the problem, but they have replaced the control computer and re-done a number of wiring harnesses. Even though the problem has not been replicated, the failure history is captured in the car's on-board computer.

- Amherst, VA, USA